Building team resilience by linking performance and wellbeing
Client: Minor Hotels
About Minor Hotels
Minor Hotels is a global hospitality group operating more than 560 hotels, resorts, and residences across 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe, and the Americas. Through a diverse portfolio of 12 hotel brands, Minor Hotels serves travellers around the world while continuing to expand its global footprint.
Within Europe and the Americas, the organisation operates more than 350 properties across 30 countries, with continued growth focused on its upper-upscale and luxury brands.
The challenge
In hospitality, delivering exceptional guest experiences depends on people. Operating in a fast-paced, constantly evolving environment means employees must balance high performance with personal wellbeing while adapting to changing operational demands.
Minor Hotels wanted to strengthen resilience across its workforce by helping leaders and teams better manage pressure, navigate change, and create psychologically safe environments where people could thrive.
Specifically, the organisation wanted to:
- Create greater psychological safety within teams.
- Help employees manage workload and change more effectively.
- Strengthen resilience and overall wellbeing.
- Develop leadership capability through practical, accessible learning experiences.
The solution
Minor Hotels had already integrated several Talogy assessments, including Talogy InView Leadership Solutions, into its internal leadership development programmes, embedding assessment insights throughout key learning journeys.
As part of its Route for General Management programme, participants completed:
- PAPI to explore individual work preferences, motivations, and behavioural drivers.
- Resilience questionnaires to understand how they respond to pressure and change.
- Emotional Intelligence Profile (EIP) and 360-degree feedback to increase awareness of leadership behaviours and their impact on others.
Building on this foundation, Minor Hotels partnered with Talogy to introduce Team Resilience Training, helping participants translate individual insights into stronger team performance.
Before each workshop, participants completed the PAPI and Resilience assessments, giving them a deeper understanding of their strengths, behavioural preferences, and resilience strategies.
The workshops combined assessment insights with facilitated discussions, experiential learning, reflection, and practical action planning. By bringing individual data into team conversations, participants developed greater self-awareness, built stronger relationships, and identified practical ways to improve collaboration.
The results
The programme helped individuals and teams strengthen resilience by turning assessment insights into meaningful behavioural change.
Key outcomes included:
- Greater self-awareness through personalised assessment insights.
- Increased understanding of individual strengths and resilience strategies.
- Improved psychological safety, encouraging more open and constructive conversations.
- Stronger collaboration through a shared understanding of team dynamics.
- Practical action plans that supported lasting behavioural change.
- Leadership development that balanced performance with employee wellbeing.
Client perspective
As certified Talogy users, integrating these tools into our training programmes has enabled more meaningful and open conversations. It allows us to better understand the root of behaviours and identify what needs to change to create real and lasting impact.