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You can contact Talogy Support through via email or by submitting a request form. To connect with your account manager specifically, please make sure you include your organisation’s name when you submit a request form. If your request is urgent, please mark it as a high priority upon submitting.

Within your Talogy account, you may have access to easily add or update user permissions (ie. admin access or report ordering rights). If you don’t have access to do so within the platform, submit a support request with the user’s name, email, and required permissions.

There are various reasons that a candidate may experience issues with their assessment links, including:
– The link has expired
– The candidate already completed the assessment
– The session timed out
If this happens to your candidate, they can easily request a new link or reset the current one through contacting our support team.

If you see a charge and need a copy of your receipt or invoice, please contact Talogy support via email  with the following information:
– Date of the charge
– Amount charged
– Organisation name
Once we’ve received your request, one of our team members will be in touch to provide you with the requested documentation.

Some reports are generated quickly after completion, but some may take longer depending on the hiring organisation. If a report shows “pending” for an extended period, please contact your account manager to check the processing status of your assessment.

Yes, Talogy offers assessment integration capabilities, including APIs, to easily connect with your existing HR or applicant tracking systems. If you have any questions, please reach out to speak with one of our experts or discuss your organisation’s specific technical requirements.  

Talogy provides a range of talent assessment solutions, including cognitive ability tests, personality assessments, industry specific solutions, role-specific evaluations, and more. You can purchase some of our Talogy assessments online. No matter what you’re looking for, our team of experts can create a tailored offering based on the needs of your organisation.

Yes, Talogy can help your organisation with all your high-volume hiring needs. We specialise in providing scalable recruitment solutions that streamline screening while improving candidate experience and engagement.

If your purchase includes consulting services, such as coaching solutions or executive leadership assessments, please contact your account manager. If you’re unsure who your account manager is, please contact support.

Talogy follows industry-standard security practices and can provide details on compliance, certifications, and data privacy upon request.

If you’re having trouble logging in, please start by checking your login details and confirming you have a strong internet connection. Please contact support or the organisation that invited you to take the assessment if the issue continues.
 
It may be best to direct them to their invitation documentation to find the appropriate support contact for their process.

Assessment links often expire after a set amount of time. If your assessment link expires, please contact the hiring organisation or review the invitation documentation provided .

If you experience issues with your test link, try the following to troubleshoot:
– Open the link using a different browser
– Clear your cache
– Open the link using a different device
If the problem doesn’t resolve, then please reach out to the support contact within your invitation to request a new link.

Yes, most Talogy assessments are designed to be completed remotely. To ensure you have a smooth assessment experience, we advise all candidates to ensure they have a stable internet connection before starting and follow any instructions provided.

Assessment length varies depending on the assessment you are taking. Some assessments take only five minutes, while others may take up to or over an hour. We recommend completing your assessment in one sitting where possible, although some assessments can be completed over multiple sessions if required.

Most candidates do receive feedback after completing their assessment, but this can vary depending on the processes of the hiring organisation.

If you experience technical issues while taking your assessment, please reach out to the support team for immediate assistance.

Retake policies vary depending on the hiring organisation. To see if you’re able to retake an assessment, please contact the organisation directly for guidance and next steps.

Most Talogy assessments are designed to work on modern browsers and devices, but we recommend using a laptop or desktop computer for the best test-taking experience.

You could be experiencing issues with your assessment loading due to:
– Browser compatibility
– Internet issues
– Expired session
Try switching browsers or restarting your session to resolve this issue.