The candidate experience is a broad term used to define how job candidates respond and react to all the engagements, assessments and interactions encountered during the hiring process. Looking at the candidate experience throughout the hiring journey is important because it can influence the candidate’s commitment throughout the process, overall impressions of the company, likelihood of sharing feedback publicly, intent to accept a job offer and much more.
The candidate experience is important because it can have a direct influence on candidate attitudes, intentions and behaviours. While candidate experience is always important, it’s even more critical when there is a high volume of job openings and a low volume of available candidates. A positive candidate experience can encourage more applicants to apply, persist through the entire selection process and ultimately accept a job offer.
There are many ways that employers can improve the candidate experience and engagement. Some actionable tips include:
The candidate experience can be improved in many stages of the selection process. A few examples include:
While these are a few examples, it is clear that candidate experience can be improved across the entirety of the hiring process.
Perceptions of justice and fairness drive the candidate experience and is therefore very important to keep in mind.
A challenge that companies may face is that, in an effort to have a great candidate experience, they can lose sight of the ultimate goal in the hiring process: to gather objective, job relevant and reliable data points to help inform an accurate view of the candidate’s suitability for the role. For example, a company may focus on shortening the hiring process and assessments at a cost of not gathering all the accurate information needed. This could lead to inaccurate decisions about a candidate. Organisations need to find a balance between the candidate experience and measurement so that both parties come away from the process well informed and positive. It is important to focus on all aspects that could potentially impact the candidate experience, not just one, when making improvements to your process.
Overall, all generations value fairness and justice, which is key to a great candidate experience. However, our research shows that there may be some generational differences in how individuals may react to various elements of the assessment process. Compared to Millennials (born between 1981-1996), individuals in Generation Z (born in/after 1997) place less value on engaging experiences, are less likely to be positively impacted by tests that include audio/visual components, are more sceptical of game-based assessments and prefer shorter assessments (around 42 minutes compared to 49 minutes). These findings reinforce the notion that we should not sacrifice quality measurement for shiny new tools.
We hear from recruiters, talent acquisition and other stakeholders that assessments should be short. We agree – to increase the candidate experience, assessments need to be short. However, short does not need to be under 30 minutes. Our research polling candidates showed that the sweet spot for assessment length is between 30 to 50 minutes. Why? Candidates want the ability to demonstrate their skills and abilities. A 15-minute assessment may not provide candidates with sufficient opportunity to show the company their capabilities. Furthermore, our assessment completion data support this. Candidates are just as likely to complete a 60-minute assessment as they are a 20-minute assessment. As such, shorter is not always better to enhance the candidate experience.
A critical area of interest for HR professionals and recruiters is the “candidate experience”; defined as the collective result of engagements, assessments and interactions that organisations have with candidates during the hiring process. Research by the Talent Board has identified that improving candidate experience is the top goal for recruiters in 2019. The importance of this issue is not limited to missing out on high potential talent but can impact financial business outcomes, for example Virgin Media estimated that they lost £4.4 million in revenue in 2014 due to poor candidate experience.
Ensure a positive candidate experience with our engaging online selection solution, providing unique functionality for a interactive and meaningful experience.
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