Written by Alexandra Wells, Consulting Associate
We’ve all dealt with difficult situations at work. A project that didn’t go as planned, a sale that didn’t close, a conflict with a peer, or a difficult situation we are dealing with outside of the office. They can make us feel many different emotions: shame, anger, embarrassment, frustration, overwhelmed. These negative emotions can be uncomfortable, especially if there is not an easy fix.
Instead of addressing these issues head-on, we sometimes try to minimize or even ignore them, choosing instead to focus on the positive. This is where toxic positivity in the workplace may start to creep in. While fostering a positive environment is essential, positive leadership should focus on acknowledging and addressing real challenges. When toxic positivity is employed to dismiss or ignore real issues and emotions, it can hurt our ability to problem solve and in turn create an inauthentic work environment. Understanding what toxic positivity in the workplace looks like can help prevent its damaging effects on team morale and productivity.
What is toxic positivity?
At its core, toxic positivity is the idea that no matter how difficult a situation is, you must only focus on the good and negative emotions are not allowed. More specifically, toxic positivity in the workplace is when we cross the line from trying to maintain a positive work environment to forcefully dismissing any negative emotions. Some leaders think that this approach projects strength, brushing challenges aside and assuring everyone that “It’s all going to work out” or “Everything happens for a reason.” These things don’t go away on their own, and people notice. Masking the problems behind a curtain is a common example of how toxic positivity can make employees feel ignored or that their concerns are unimportant to leadership.
3 examples of toxic positivity in the workplace
To better understand what toxic positivity in the workplace is, here are three examples of situations you may have encountered throughout your career:
- Brushing off legitimate concerns – A common example of toxic positivity in the workplace is when employees express frustration or concerns about a project or workload and a manager responds with “It could be worse” or “Just stay positive.” This dismisses the real issue and diminishes the emotions employees are feeling instead of addressing the root causes or offering constructive solutions.
- Overemphasizing the good – Most if not all organizations want to create a positive culture where employees are happy and find meaning in their work. When that is taken to an extreme, however, employees may feel pressured to mask their true feelings in exchange for maintaining a superficially positive atmosphere. When someone is struggling with a personal or professional challenge, it’s important to acknowledge the emotional complexity of an employee’s situation and encourage them to seek the support they need.
- Ignoring burnout – Burnout is a real threat to your workforce. When employees show signs of burnout or stress, toxic positivity glosses over the true issue, ultimately perpetuating an unsustainable work culture and putting the well-being of your employees at stake. This type of response invalidates their experience and fails to acknowledge the need for rest, proper resources, or workload adjustments. The good news is that employee burnout is not only resolvable, but preventable by routinely checking in with your team and assessing individual workloads.
How does toxic positivity affect the workplace?
Positivity is a good thing, but only when it is genuinely felt, and when the negative emotions are properly addressed. Toxic positivity in the workplace can disrupt productivity and overall morale in a number of ways including:
- Increasing stress and burnout – Emotions that are not able to be expressed don’t disappear, and in fact they tend to grow. These bottled-up emotions will eventually push people into action resulting in reduced productivity, disengagement, and increased turnover rates.
- Undermining problem solving – When employees are only allowed to look at the good in a situation it doesn’t allow room for growth. Identifying and discussing challenges are the first steps to creative problem solving.
- Eroding psychological safety – When only the most positive emotions are encouraged as is common with toxic positivity, employees may feel pressured to hide their true feelings, fearing they’ll be labeled as negative or unmotivated. Over time this can lead to a lack of trust in their team and an inability to have authentic dialogue.
How leaders can help prevent toxic positivity in the workplace
Striking a balance between optimism and leadership authenticity is important to create productive work environments. Toxic positivity can be harmful, but so can constant negativity. Here are a few strategies leaders can use to create that balance and prevent toxic positivity:
- Find solutions without minimizing challenges: Instead of shutting down complaints with forced positivity, encourage collaborative problem solving.
- Foster emotional honesty: Create a culture where employees feel safe to share their feelings, both positive and negative. Train leaders to listen without judgment and instead of masking emotions with toxic positivity, try to validate and acknowledge them, creating space for honest conversations.
- Lead by example: Leaders should model healthy emotional expression by sharing their own challenges and how they were able to work through them. This allows others to learn from your mistakes and sets a precedent that authenticity is valued, resulting in a more positive emotional climate at work that simultaneously helps leaders avoid the pitfalls of toxic positivity.
- Balance positivity with empathy: While positivity isn’t inherently bad, it’s about timing and tone. Focus on empathetic communications that recognize employees’ feelings while expressing your confidence in them and their abilities. This balance helps prevent the harmful effects of toxic positivity and fosters a more authentic workplace.
Fostering an authentic workplace culture beyond toxic positivity
Positivity at work can be a powerful motivator, but only when it comes from a place of authenticity and empathy. By addressing toxic positivity and cultivating an environment of openness and understanding, we can combat toxic positivity in the workplace and build cultures where employees feel valued, heard, and supported. A truly positive work environment is not one where everyone is happy all of the time. Rather, it’s an environment where all emotions are seen and challenges are met head-on with resilience and respect.
