Retail talent solutions
Those who represent your brand to your customers make all the difference in your company’s ultimate success. With our comprehensive suite of service-oriented talent solutions, Talogy can help you attract and hold onto the best talent.
We get the retail industry
Today’s retail environment has real challenges, including:
- Extreme competition for candidates
- High turnover
- Economic uncertainty
- Constant change in the expectations of your customers
Our talent solutions can help you turn each challenge into an opportunity. Whether you’re looking for short, easy-to-implement assessments to filter candidates for high-volume hiring or development solutions to improve the quality of your leaders, we have consultants who specialize in configuring talent management in every part of the retail industry — with customizations that reflect your company’s brand.
We speak your language (both literally and figuratively) and will craft the perfect solution to help you reach your talent management goals.
Retail talent solutions that deliver success
Talogy’s service-oriented solutions help you identify candidates with the readiness and potential to thrive in today’s challenging and ever-changing service environment. Candidates with the talent to succeed will contribute to increased customer satisfaction, loyalty, and make a real difference wherever — and however — your employees and customers connect.
Predict performance and develop top talent
Accurately evaluate an individual’s ability to perform effectively within customer service and sales environments with Talogy retail solutions. With solutions that cover screening, selection, and development, soon you’ll have the most qualified employees exceeding the expectations of your most demanding customers.
See firsthand how candidates will perform on the job
Give candidates a realistic preview of the job by immersing them in challenges and situations that are accurate representations of a range of competencies required to thrive in retail and service. Our virtual simulations are an excellent predictor of potential performance on the job.
Hire and develop your leadership team
It’s tempting to promote your highest-performing salesperson into a management role, but this person doesn’t always have what’s required to succeed in leadership. Our leadership assessment solutions let you see who has the potential to be a good leader.
Analyse data to ensure fairness
One of today’s talent challenges is how to manage diversity, equity, and inclusion. Our solutions rely on sound data analysis to increase diversity in your talent pipeline and use objective hiring data to ensure equity across your entire organisation.
Determine fit to your culture
Capture enables you to attract candidates who match your unique brand and values, supporting you to hire those with a good fit to your culture. Let your values lead the way to ensure only the best fit candidates progress to the next stage in your hiring process.
World-class expertise in retail talent acquisition and development
Our evidence-based talent strategies are used by the world’s top retail companies to create a better experience for employees and customers, and our tools have been designed so they can look and feel like your brand.
- 20 + retail businesses use Talogy as their exclusive volume hiring partner
- Award-winning retail talent programmes
- Retail programmes managing more than 500,000 candidates per year, per client
- Extensive experience rolling out global solutions, embedding consistency across brands and empowering line managers with autonomy to achieve results
Common retail positions
Store Manager
Contact Centre staff
Sales Associate
Stock Room staff
Warehouse Associate
Cashier
Customer Advisor
Hybrid workers
Regional Manager
Logistics staff
Retail solutions help with:
Screening
Our predictive assessment content allows you to screen out high-risk applicants for service-related roles early in the hiring process.
Selection
Choose from our selection toolkit to deliver a blended assessment that will identify candidates who will be the best match for your workforce.
Development
Once you have the right people on board, development is key to enhance success. Our portfolio of development solutions for service roles ensures optimum impact.
Diversity, equity, and inclusion
Set up a hiring process for service roles that optimises validity, utility, and fairness. With routine adverse impact analysis, we’re able to minimise difference through our rigorous approach to assessment and profile design.
We have seen some really cool results through the use of the various assessments. In particular, we’ve experienced an increase in our customer satisfaction score and we know we can attribute that to the use of our assessments.
Why Talogy
It’s this unique blend that enables us to create the best talent management solutions. Partner with Talogy today to start making the best talent and assessment decisions.
