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For press enquiries, contact our PR and Communications team at news@talogy.com.

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Address: 5700 Corporate Dr., Suite 300 Pittsburgh, PA 15237
Phone: +1 (877) 449-8378

View our global offices


Customer FAQs

1. How do I contact Talogy support or my account manager?

You can contact Talogy Support through via email or by submitting a request form. To connect with your account manager specifically, please make sure you include your organisation’s name when you submit a request form. If your request is urgent, please mark it as a high priority upon submitting.

2. How do I add or manage users (e.g. admins) in my Talogy account?

Within your Talogy account, you may have access to easily add or update user permissions (ie. admin access or report ordering rights). If you don’t have access to do so within the platform, submit a support request with the user’s name, email, and required permissions.

3. Why is my candidate’s assessment link not working?

There are various reasons that a candidate may experience issues with their assessment links, including:
– The link has expired
– The candidate already completed the assessment
– The session timed out
If this happens to your candidate, they can easily request a new link or reset the current one through contacting our support team.

4. How do I get a copy of a receipt or invoice?

If you see a charge and need a copy of your receipt or invoice, please contact Talogy support via email  with the following information:
– Date of the charge
– Amount charged
– Organisation name
Once we’ve received your request, one of our team members will be in touch to provide you with the requested documentation.

5. How long does it take to receive assessment reports?

Some reports are generated quickly after completion, but some may take longer depending on the hiring organisation. If a report shows “pending” for an extended period, please contact your account manager to check the processing status of your assessment.

6. Do Talogy assessments integrate with other systems (ATS/API)?

Yes, Talogy offers assessment integration capabilities, including APIs, to easily connect with your existing HR or applicant tracking systems. If you have any questions, please reach out to speak with one of our experts or discuss your organisation’s specific technical requirements.  

7. What assessment solutions does Talogy offer for recruitment?

Talogy provides a range of talent assessment solutions, including cognitive ability tests, personality assessments, industry specific solutions, role-specific evaluations, and more. You can purchase some of our Talogy assessments online. No matter what you’re looking for, our team of experts can create a tailored offering based on the needs of your organisation.

8. Can Talogy support high-volume hiring needs?

Yes, Talogy can help your organisation with all your high-volume hiring needs. We specialise in providing scalable recruitment solutions that streamline screening while improving candidate experience and engagement.

9. How do I access consulting services included with my assessment purchase?

If your purchase includes consulting services, such as coaching solutions or executive leadership assessments, please contact your account manager. If you’re unsure who your account manager is, please contact support.

10. What security and compliance standards does Talogy meet?

Talogy follows industry-standard security practices and can provide details on compliance, certifications, and data privacy upon request.


Candidate FAQs

1. How do I contact Talogy support or my account manager?

You can contact Talogy Support through via email or by submitting a request form. To connect with your account manager specifically, please make sure you include your organisation’s name when you submit a request form. If your request is urgent, please mark it as a high priority upon submitting.

2. How do I add or manage users (e.g. admins) in my Talogy account?

Within your Talogy account, you may have access to easily add or update user permissions (ie. admin access or report ordering rights). If you don’t have access to do so within the platform, submit a support request with the user’s name, email, and required permissions.

3. Why is my candidate’s assessment link not working?

There are various reasons that a candidate may experience issues with their assessment links, including:
– The link has expired
– The candidate already completed the assessment
– The session timed out
If this happens to your candidate, they can easily request a new link or reset the current one through contacting our support team.

4. How do I get a copy of a receipt or invoice?

If you see a charge and need a copy of your receipt or invoice, please contact Talogy support via email  with the following information:
– Date of the charge
– Amount charged
– Organisation name
Once we’ve received your request, one of our team members will be in touch to provide you with the requested documentation.

5. How long does it take to receive assessment reports?

Some reports are generated quickly after completion, but some may take longer depending on the hiring organisation. If a report shows “pending” for an extended period, please contact your account manager to check the processing status of your assessment.

6. Do Talogy assessments integrate with other systems (ATS/API)?

Yes, Talogy offers assessment integration capabilities, including APIs, to easily connect with your existing HR or applicant tracking systems. If you have any questions, please reach out to speak with one of our experts or discuss your organisation’s specific technical requirements.  

7. What assessment solutions does Talogy offer for recruitment?

Talogy provides a range of talent assessment solutions, including cognitive ability tests, personality assessments, industry specific solutions, role-specific evaluations, and more. You can purchase some of our Talogy assessments online. No matter what you’re looking for, our team of experts can create a tailored offering based on the needs of your organisation.

8. Can Talogy support high-volume hiring needs?

Yes, Talogy can help your organisation with all your high-volume hiring needs. We specialise in providing scalable recruitment solutions that streamline screening while improving candidate experience and engagement.

9. How do I access consulting services included with my assessment purchase?

If your purchase includes consulting services, such as coaching solutions or executive leadership assessments, please contact your account manager. If you’re unsure who your account manager is, please contact support.

10. What security and compliance standards does Talogy meet?

Talogy follows industry-standard security practices and can provide details on compliance, certifications, and data privacy upon request.