{"id":23689,"date":"2022-03-04T15:45:46","date_gmt":"2022-03-04T15:45:46","guid":{"rendered":"https:\/\/www.talogy.com\/case-study\/first-direct\/"},"modified":"2025-11-29T23:31:52","modified_gmt":"2025-11-29T23:31:52","slug":"first-direct","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/sv\/fallstudier\/first-direct\/","title":{"rendered":"first direct"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b8cc06b1 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,255,255) 0%,rgb(255,242,178) 23%,rgb(232,195,255) 48%,rgb(186,249,244) 100%);padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6a165bb8 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/sv\/\">Hemsida<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/sv\/fallstudier\/\">Framg\u00e5ngshistorier fr\u00e5n Talogys kunder<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Utveckling av de fr\u00e4msta teamen f\u00f6r att m\u00f6jligg\u00f6ra f\u00f6r\u00e4ndring<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-secondary-900-color has-text-color has-link-color has-xxxl-font-size wp-elements-6a46b084dfc2d96e19c41e728a8ebcaf\" style=\"font-style:normal;font-weight:800\">Utveckling av de fr\u00e4msta teamen f\u00f6r att m\u00f6jligg\u00f6ra f\u00f6r\u00e4ndring<\/h1>\n\n\n\n<p class=\"has-secondary-900-color has-text-color has-link-color has-s-font-size wp-elements-89dd1e3404ede2f6a14d852c3af5b7b4\" style=\"line-height:1.5\"><strong>Kund:<\/strong> first direct<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">F\u00e5 r\u00e5dgivning av v\u00e5ra specialistkonsulter<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group novashare-pattern has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><style>.ns-block-6c0c08fc-af57-4e73-97b1-1bef8614f952 .ns-button{--ns-btn-color:#A335FF}.ns-block-6c0c08fc-af57-4e73-97b1-1bef8614f952 .ns-button:hover{--ns-btn-color:#fff}body 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"-32 0 512 512\"><path fill=\"currentColor\" d=\"M352 320c-22.608 0-43.387 7.819-59.79 20.895l-102.486-64.054a96.55 96.55 0 0 0 0-41.683l102.486-64.054C308.613 184.181 329.392 192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.3 96.3 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Share<\/span><\/span><\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img decoding=\"async\" width=\"770\" height=\"578\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-woman-gold-glasses.jpg\" alt=\"woman wearing gold glasses\" class=\"wp-image-104487\" style=\"border-radius:10px;box-shadow:var(--wp--preset--shadow--elevation-300)\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-woman-gold-glasses.jpg 770w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-woman-gold-glasses-300x225.jpg 300w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-woman-gold-glasses-768x576.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading\">Utmaningen<\/h2>\n\n\n\n<p>first direct \u00e4r allm\u00e4nt erk\u00e4nt som den b\u00e4sta banken vad g\u00e4ller kundservice och l\u00e5g i topp i Customer and Markets Authoritys tabeller \u00f6ver kundservice f\u00f6r 2018. Som ett resultat \u00e4r verksamheten inne i en period av tillv\u00e4xt och f\u00f6r\u00e4ndring, man expanderar till icke-traditionella marknader och utvecklar sin digitala kompetens.<\/p>\n\n\n\n<p>N\u00e4r de kontaktade Talogy hade first direct ett nybildat ledningsteam som snabbt beh\u00f6vde etablera nya och effektiva s\u00e4tt att leda och arbeta tillsammans. Det var viktigt f\u00f6r first direct att f\u00e5 med sig alla sina medarbetare p\u00e5 f\u00f6r\u00e4ndringsresan, och arbete med emotionell intelligens identifierades som avg\u00f6rande f\u00f6r att lyckas med detta.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">L\u00f6sningen<\/h2>\n\n\n\n<p>Vi skapade ett skr\u00e4ddarsytt teamutvecklingsprogram som omfattade diagnostik, individuell coachning och fr\u00e4mjande seminarier. Talogys emotionella intelligensprofil och Leadership Climate Indicator anv\u00e4ndes f\u00f6r att g\u00f6ra det m\u00f6jligt f\u00f6r ledare att:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>utveckla sin emotionella intelligens f\u00f6r att engagera och leda sina team genom f\u00f6r\u00e4ndringen framg\u00e5ngsrikt<\/li>\n\n\n\n<li>arbeta tillsammans och effektivt som ett team<\/li>\n\n\n\n<li>utmana varandra och sina team att fr\u00e4mja h\u00f6g prestation<\/li>\n\n\n\n<li>vara \u201dpositiva agitatorer\u201d, anamma och m\u00f6jligg\u00f6ra ett tillv\u00e4xtt\u00e4nkande.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Resultaten<\/h2>\n\n\n\n<p>Ledningsteamet upplevde f\u00f6rb\u00e4ttringar i relationer och h\u00e4lsosammare s\u00e4tt att arbeta, s\u00e4rskilt n\u00e4r de hanterade utmanande situationer som tvetydighet, med prioritet p\u00e5 sp\u00e4nningar och konflikter. Ut\u00f6ver smidigare processer, \u00f6kad sj\u00e4lvmedvetenhet och f\u00f6rb\u00e4ttrad ledning har ledargruppen och deras team sett konsekvent b\u00e4ttre resultat.<\/p>\n\n\n\n<p>Dessutom har deltagare i utvecklingsprogrammet blivit f\u00f6respr\u00e5kare f\u00f6r organisationens f\u00f6r\u00e4ndringsresa. F\u00f6retaget \u00f6vertr\u00e4ffar alla sina tillv\u00e4xtm\u00e5l och \u00e4r p\u00e5 god v\u00e4g att f\u00f6rverkliga den digitala strategin. Begreppen inom emotionell intelligens h\u00e5ller p\u00e5 att spridas ned\u00e5t, f\u00f6r att vikten av emotionell intelligens ska inf\u00f6rlivas helt och h\u00e5llet i verksamheten.<\/p>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center has-border-color has-primary-500-border-color has-white-color has-text-color has-link-color wp-elements-329120115dd3348d3695e9baa2100b86 is-layout-flex wp-container-core-columns-is-layout-0689879a wp-block-columns-is-layout-flex\" style=\"border-width:2px;border-radius:18px;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-470e7e12 wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<blockquote class=\"wp-block-quote talogy-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow is-style-large--1\">\n<p class=\"has-teal-500-color has-text-color has-link-color wp-elements-c9c345997a76557f2f43e9970dbcd40b\">Talogy skapade en <strong>s\u00e4ker milj\u00f6<\/strong> d\u00e4r vi kunde utforska nuvarande s\u00e4tt att arbeta. De <strong>uppmuntrade<\/strong> oss att <strong>utmana oss sj\u00e4lva<\/strong> och varandra f\u00f6r att fr\u00e4mja <strong>st\u00f6rre teamsamarbete<\/strong> och effektivitet och <strong>g\u00e5 fram\u00e5t<\/strong> p\u00e5 ett mycket verkligt och p\u00e5tagligt s\u00e4tt.<\/p>\n\n\n\n<p class=\"talogy-quote_author has-white-color has-text-color has-link-color wp-elements-2fe327b3e80d4c59676882b1febc6273\" style=\"font-style:normal;font-weight:400\">Rachel McNee<\/p>\n\n\n\n<p class=\"talogy-quote_author-title has-secondary-500-color has-text-color has-link-color wp-elements-7e5b0f2937dbe85c13169762efb3bc75\" style=\"font-style:normal;font-weight:400\">HR-chef, first direct<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-85518bf0 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-primary-500-color has-text-color has-link-color has-xxl-font-size wp-elements-90d0583c300176a14b56fdf304b9aea6\" id=\"form\">St\u00e5r ni inf\u00f6r en liknande utmaning? Prata med v\u00e5ra experter.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-border-color has-primary-500-border-color has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:2px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b807a22d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script>\n\n<script data-ot-ignore>\n(function() {\n    function createHubSpotForm() {\n        if (window.hbspt && window.hbspt.forms) {\n            hbspt.forms.create({\n                region: \"eu1\",\n                portalId: \"24974645\",\n                formId: \"811dcb14-c88d-4d83-9574-67c7df9f281b\"\n            });\n        } else {\n            setTimeout(createHubSpotForm, 100);\n        }\n    }\n    createHubSpotForm();\n})();\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Utveckling av de fr\u00e4msta teamen f\u00f6r att m\u00f6jligg\u00f6ra f\u00f6r\u00e4ndring Kund: first direct Utmaningen first direct \u00e4r allm\u00e4nt erk\u00e4nt som den b\u00e4sta banken vad g\u00e4ller kundservice och l\u00e5g i topp i Customer and Markets Authoritys tabeller \u00f6ver kundservice f\u00f6r 2018. Som ett resultat \u00e4r verksamheten inne i en period av tillv\u00e4xt och f\u00f6r\u00e4ndring, man expanderar till [&hellip;]<\/p>\n","protected":false},"featured_media":119416,"parent":0,"comment_status":"open","ping_status":"closed","template":"general-template","meta":{"wds_case_study_client_name":"first direct","wds_case_study_alternate_title":"Utveckling av de fr\u00e4msta teamen f\u00f6r att m\u00f6jligg\u00f6ra 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