{"id":23686,"date":"2022-03-04T15:45:40","date_gmt":"2022-03-04T15:45:40","guid":{"rendered":"https:\/\/www.talogy.com\/case-study\/waterstones\/"},"modified":"2025-11-30T00:51:18","modified_gmt":"2025-11-30T00:51:18","slug":"waterstones","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/sv\/fallstudier\/waterstones\/","title":{"rendered":"Waterstones"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b8cc06b1 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,255,255) 15%,rgb(255,242,178) 41%,rgb(232,206,255) 79%,rgb(181,93,255) 100%);padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6a165bb8 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/sv\/\">Hemsida<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/sv\/fallstudier\/\">Framg\u00e5ngshistorier fr\u00e5n Talogys kunder<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Bed\u00f6mning av bokhandelschefer<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-secondary-900-color has-text-color has-link-color has-xxxl-font-size wp-elements-a66bd21b83b71701fff0af15945b941e\" style=\"font-style:normal;font-weight:800\">Bed\u00f6mning av bokhandelschefer<\/h1>\n\n\n\n<p class=\"has-secondary-900-color has-text-color has-link-color has-s-font-size wp-elements-d814d3c1121d6fd014a9192190ace1f5\" style=\"line-height:1.5\"><strong>Kund: <\/strong>Waterstones<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">F\u00e5 r\u00e5dgivning av v\u00e5ra specialistkonsulter<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group novashare-pattern has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><style>.ns-block-b12acb62-9ca8-4928-af61-792f1416b3e3 .ns-button{--ns-btn-color:#A335FF}.ns-block-b12acb62-9ca8-4928-af61-792f1416b3e3 .ns-button:hover{--ns-btn-color:#fff}body .ns-block-b12acb62-9ca8-4928-af61-792f1416b3e3 a.ns-button:hover .ns-button-wrapper>span{box-shadow:none !important;filter:brightness(1) 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0-43.387 7.819-59.79 20.895l-102.486-64.054a96.55 96.55 0 0 0 0-41.683l102.486-64.054C308.613 184.181 329.392 192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.3 96.3 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Share<\/span><\/span><\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img decoding=\"async\" width=\"770\" height=\"578\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-2175497396_770x578_light_grey.jpg\" alt=\"\" class=\"wp-image-108939\" style=\"border-radius:10px;box-shadow:var(--wp--preset--shadow--elevation-300)\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-2175497396_770x578_light_grey.jpg 770w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-2175497396_770x578_light_grey-300x225.jpg 300w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-2175497396_770x578_light_grey-768x576.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<p>Waterstones rykte bygger p\u00e5 kunskapen och entusiasmen hos deras 4&nbsp;500&nbsp;bokhandlare som \u00e4lskar fantastiska b\u00f6cker och som jobbar stenh\u00e5rt f\u00f6r att hitta de titlar som deras kunder vill ha. De str\u00e4var efter att skapa platser d\u00e4r m\u00e4nniskor kan g\u00e5 och bl\u00e4ddra i b\u00f6cker, nya l\u00e4sare uppmuntras till att b\u00f6rja l\u00e4sa och d\u00e4r det finns bokhandlare som brinner f\u00f6r de b\u00f6cker de s\u00e4ljer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Utmaningen<\/h2>\n\n\n\n<p>2013 inledde Waterstones ett f\u00f6retagsomfattande samr\u00e5d med cirka 560 anst\u00e4llda p\u00e5 ledningsniv\u00e5, i samband med att de f\u00f6rberedde en omstrukturering. Denna skulle fokusera traditionell bokhandel ute bland hyllorna, vilket skapade en ny roll som bokhandelschef. Detta skulle, enligt vd:n James Daunts egna ord, kr\u00e4va en person \u201dmed en bred upps\u00e4ttning av f\u00e4rdigheter\u201d.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">L\u00f6sningen<\/h2>\n\n\n\n<p>Det stod klart fr\u00e5n b\u00f6rjan att processen var tvungen att uppfylla ett antal m\u00e5l, n\u00e4mligen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Objektivitet \u2013 Bed\u00f6mningen var tvungen att ge varje kandidat en r\u00e4ttvis och lika m\u00f6jlighet att visa sina f\u00f6rm\u00e5gor i f\u00f6rh\u00e5llande till den nya befattningen som bokhandelschef, samtidigt som den s\u00e4kerst\u00e4llde en robust m\u00e4tning av de \u00f6verenskomna kriterierna.<\/li>\n\n\n\n<li>K\u00e4nslighet \u2013 Eftersom processen skulle p\u00e5verka de inblandade och verksamheten som helhet var effektiv kommunikation av tillv\u00e4gag\u00e5ngss\u00e4ttet av st\u00f6rsta vikt.<\/li>\n\n\n\n<li>Effektivitet \u2013 Med cirka 500 ber\u00f6rda chefer var processen tvungen att implementeras snabbt f\u00f6r att minimera den operativa p\u00e5verkan.<\/li>\n<\/ul>\n\n\n\n<p>V\u00e5ra konsulter pratade med \u00e4mnesexperter f\u00f6r att f\u00e5 en grundlig f\u00f6rst\u00e5else f\u00f6r den nya rollen, Waterstones milj\u00f6 samt kraven och f\u00f6rv\u00e4ntningarna p\u00e5 bokhandelschefer i framtiden.<\/p>\n\n\n\n<p>Vi designade sedan en serie skr\u00e4ddarsydda \u00f6vningar i organisatoriska sammanhang, som kopierar Waterstones butiksmilj\u00f6 och ger kandidaterna en realistisk f\u00f6rhandstitt p\u00e5 ansvaret och utmaningarna i den nya rollen. Olika metoder, inklusive ett webbseminarium, anv\u00e4ndes f\u00f6r att informera kandidaterna om processen innan bed\u00f6mningscentret \u00e4gde rum.<\/p>\n\n\n\n<p>Bed\u00f6mningscentren tillhandah\u00f6lls sedan p\u00e5 regional basis under en tv\u00e5veckorsperiod, med tv\u00e5 center ig\u00e5ng p\u00e5 varje plats per dag. Utvalda Waterstones-bed\u00f6mare fick en komplett utbildning i beteendebed\u00f6mningsprocessen och genom att arbeta tillsammans med v\u00e5ra konsulter s\u00e4kerst\u00e4llde vi h\u00f6gkvalitativ bed\u00f6mning i kombination med relevant verksamhetskontext. I slutet av varje dag skapades en slutlig po\u00e4ngmatris med viktiga styrkor och utvecklingsbehov f\u00f6r varje kandidat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Resultaten<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En analys av bed\u00f6mningscentrets resultat gjorde att Waterstones kunde se att r\u00e4tt personer hade valts ut.<\/li>\n\n\n\n<li>Under en tv\u00e5veckorsperiod utv\u00e4rderade vi 341 kandidater p\u00e5 6 regionala platser med \u00f6ver 50 konsulter.<\/li>\n\n\n\n<li>82&nbsp;% av de utsedda kandidaterna visade en medvetenhet om sitt lokala samh\u00e4lle och sina k\u00e4rnkunder, och arbetade f\u00f6r att se till att bokhandeln var anpassad till den lokala demografin.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center has-border-color has-primary-500-border-color has-white-color has-text-color has-link-color wp-elements-e1ff1e99f12befbaa284aafb75516fbb is-layout-flex wp-container-core-columns-is-layout-0689879a wp-block-columns-is-layout-flex\" style=\"border-width:2px;border-radius:18px;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-470e7e12 wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<blockquote class=\"wp-block-quote talogy-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow is-style-large--1\">\n<p class=\"has-teal-500-color has-text-color has-link-color wp-elements-8ecead1702d5f499babfd28bc61a7e8a\">Det \u00e4r s\u00e4rskilt viktigt att vi g\u00f6r detta eftersom v\u00e5ra chefer <strong>mer \u00e4n n\u00e5gonsin<\/strong> tidigare kommer att vara centrala f\u00f6r v\u00e5r f\u00f6rm\u00e5ga att leverera <strong>effektiva<\/strong> bokhandlar. De beslut som <strong>definierar v\u00e5ra bokhandlars karakt\u00e4r<\/strong> kommer att vara deras ansvar i den nya rollen. Waterstones framtid vilar i slut\u00e4ndan p\u00e5 den <strong>skicklighet och de anstr\u00e4ngningar<\/strong> som bokhandelsteamen utf\u00f6r i v\u00e5ra butiker och det <strong>ledarskap<\/strong> som de axlar.<\/p>\n\n\n\n<p class=\"talogy-quote_author has-white-color has-text-color has-link-color wp-elements-a1880e7ad688ccd259457f4de221fff2\" style=\"font-style:normal;font-weight:400\">James Daunt<\/p>\n\n\n\n<p class=\"talogy-quote_author-title has-secondary-500-color has-text-color has-link-color wp-elements-a4340a16685cc6fa2279b3d897233dd7\" style=\"font-style:normal;font-weight:400\">Verkst\u00e4llande direkt\u00f6r<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-85518bf0 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-primary-500-color has-text-color has-link-color has-xxl-font-size wp-elements-90d0583c300176a14b56fdf304b9aea6\" id=\"form\">St\u00e5r ni inf\u00f6r en liknande utmaning? Prata med v\u00e5ra experter.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-border-color has-primary-500-border-color has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:2px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b807a22d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script>\n\n<script data-ot-ignore>\n(function() {\n    function createHubSpotForm() {\n        if (window.hbspt && window.hbspt.forms) {\n            hbspt.forms.create({\n                region: \"eu1\",\n                portalId: \"24974645\",\n                formId: \"811dcb14-c88d-4d83-9574-67c7df9f281b\"\n            });\n        } else {\n            setTimeout(createHubSpotForm, 100);\n        }\n    }\n    createHubSpotForm();\n})();\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Bed\u00f6mning av bokhandelschefer Kund: Waterstones Waterstones rykte bygger p\u00e5 kunskapen och entusiasmen hos deras 4&nbsp;500&nbsp;bokhandlare som \u00e4lskar fantastiska b\u00f6cker och som jobbar stenh\u00e5rt f\u00f6r att hitta de titlar som deras kunder vill ha. De str\u00e4var efter att skapa platser d\u00e4r m\u00e4nniskor kan g\u00e5 och bl\u00e4ddra i b\u00f6cker, nya l\u00e4sare uppmuntras till att b\u00f6rja l\u00e4sa och [&hellip;]<\/p>\n","protected":false},"featured_media":118831,"parent":0,"comment_status":"open","ping_status":"closed","template":"general-template","meta":{"wds_case_study_client_name":"Waterstones","wds_case_study_alternate_title":"Bed\u00f6mning av bokhandelschefer","wds_case_study_client_logo":"https:\/\/talogy.com\/wp-content\/uploads\/2025\/09\/logo-Waterstones.svg","footnotes":""},"tags":[],"case_study_assessment_type":[979,981,978],"tax_category":[],"tax_industry":[591],"case_study_talent":[784],"class_list":["post-23686","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_assessment_type-assessment-development-centers-sv","case_study_assessment_type-kandidatscreening-sv","case_study_assessment_type-kapacitet-begavning","tax_industry-tillverkning-sv","case_study_talent-bedoma-omstrukturering-overtalighet"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Waterstones f\u00f6rb\u00e4ttrar sin bokhandelshantering \u2013 Talogy<\/title>\n<meta name=\"description\" content=\"Den ledande brittiska bokhandeln Waterstones lyckades implementera ett seminarium f\u00f6r att utbilda chefer i beteendebed\u00f6mning. 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