{"id":23153,"date":"2022-03-02T16:52:05","date_gmt":"2022-03-02T16:52:05","guid":{"rendered":"https:\/\/www.talogy.com\/case-study\/waterstones\/"},"modified":"2025-11-30T00:46:16","modified_gmt":"2025-11-30T00:46:16","slug":"waterstones","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/nl\/casestudies\/waterstones\/","title":{"rendered":"Waterstones"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b8cc06b1 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,255,255) 15%,rgb(255,242,178) 41%,rgb(232,206,255) 79%,rgb(181,93,255) 100%);padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6a165bb8 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/nl\/\">Startpagina<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/nl\/casestudies\/\">Talogy-succesverhalen van klanten<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Assessment voor boekhandelmanagers<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-secondary-900-color has-text-color has-link-color has-xxxl-font-size wp-elements-3f908393fb5e9eaeca422cc09f10e23d\" style=\"font-style:normal;font-weight:800\">Assessment voor boekhandelmanagers<\/h1>\n\n\n\n<p class=\"has-secondary-900-color has-text-color has-link-color has-s-font-size wp-elements-a2684e528ccce0766114bca9377e6f39\" style=\"line-height:1.5\"><strong>Klant:<\/strong> Waterstones<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Kom in contact met een expert<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group novashare-pattern has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><style>.ns-block-5f48f638-db86-490d-ac4d-7922bc9437b3 .ns-button{--ns-btn-color:#A335FF}.ns-block-5f48f638-db86-490d-ac4d-7922bc9437b3 .ns-button:hover{--ns-btn-color:#fff}body .ns-block-5f48f638-db86-490d-ac4d-7922bc9437b3 a.ns-button:hover .ns-button-wrapper>span{box-shadow:none !important;filter:brightness(1) !important}.ns-block-5f48f638-db86-490d-ac4d-7922bc9437b3 .ns-button-icon 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81.2 56.1 130.5c0 101.8-84.9 184.6-186.6 184.6m101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8s-14.3 18-17.6 21.8c-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7s-12.5-30.1-17.1-41.2c-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2s-9.7 1.4-14.8 6.9c-5.1 5.6-19.4 19-19.4 46.3s19.9 53.7 22.6 57.4c2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4s4.6-24.1 3.2-26.4c-1.3-2.5-5-3.9-10.5-6.6\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>WhatsApp<\/span><\/span><\/span><\/a><a href='' aria-label='Share via Email' target='_self' class='ns-button email' rel='nofollow'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 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192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.3 96.3 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Share<\/span><\/span><\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img decoding=\"async\" width=\"770\" height=\"578\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-2175497396_770x578_light_grey.jpg\" alt=\"\" class=\"wp-image-108939\" style=\"border-radius:10px;box-shadow:var(--wp--preset--shadow--elevation-300)\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-2175497396_770x578_light_grey.jpg 770w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-2175497396_770x578_light_grey-300x225.jpg 300w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-2175497396_770x578_light_grey-768x576.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<p>De reputatie van Waterstones is gebaseerd op de kennis en het enthousiasme van hun 4.500 boekhandelaars die van goede boeken houden en zich ervoor inzetten de door klanten gewenste titels te vinden. Zij trachten plaatsen te cre\u00ebren waar mensen rustig boeken kunnen inkijken, waar nieuwe lezers worden aangemoedigd en waar boekhandelaars met passie boeken verkopen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">De uitdaging<\/h2>\n\n\n\n<p>In 2013 begon Waterstones met een bedrijfsbrede raadpleging van ongeveer 560 personeelsleden op managementniveau, met het oog op een herstructurering waarbij de nadruk zou liggen op traditionele boekverkoop in de winkel en waarbij de nieuwe functie van \u2018boekhandelmanager\u2019 zou worden gecre\u00eberd. In deze functie zou \u201ceen beroep worden gedaan op andere vaardigheden&#8221;, aldus James Daunt, Managing Director.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">De oplossing<\/h2>\n\n\n\n<p>Het was van meet af aan duidelijk dat het proces aan een aantal doelstellingen moest voldoen, namelijk:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Objectiviteit: bij het assessment moest elke kandidaat een eerlijke en gelijke kans krijgen om zijn\/haar capaciteiten met betrekking tot de nieuwe functie van boekhandelmanager aan te tonen. Tegelijkertijd moesten de overeengekomen criteria op betrouwbare wijze worden gemeten.<\/li>\n\n\n\n<li>Gevoeligheid: aangezien het proces gevolgen zou hebben voor de betrokkenen en voor het bedrijf in zijn geheel, was effectieve communicatie over de aanpak een must.<\/li>\n\n\n\n<li>Effici\u00ebntie: aangezien er ongeveer 500 managers moesten worden beoordeeld, moest het proces snel worden ge\u00efmplementeerd om de operationele impact tot een minimum te beperken.<\/li>\n<\/ul>\n\n\n\n<p>Onze consultants spraken met materiedeskundigen om een grondig inzicht te krijgen in de nieuwe rol, de Waterstones-omgeving en de eisen en verwachtingen voor boekhandelmanagers in de toekomst.<\/p>\n\n\n\n<p>Vervolgens ontwierpen wij een reeks oefeningen op maat die in de organisatorische context pasten, waarbij een Waterstones-winkelomgeving werd nagebootst en kandidaten een realistisch beeld kregen van de verantwoordelijkheden en uitdagingen van de nieuwe functie. Er werden diverse methoden, waaronder een webinar, gebruikt om het proces aan de kandidaten voor te leggen voordat de assessmentcentra werden ingericht.<\/p>\n\n\n\n<p>De centra werden vervolgens gedurende een periode van twee weken op regionale basis ingericht, waarbij in elke vestiging twee centra per dag operationeel waren. De geselecteerde beoordelaars van Waterstones werden volledig opgeleid in het gedragsassessmentproces. Door samen te werken met onze consultants, zorgden wij voor een combinatie van een hoogwaardig assessment en een relevante bedrijfscontext. Aan het eind van elke dag werd voor elke kandidaat een matrix opgesteld met de belangrijkste sterke punten en ontwikkelingsbehoeften.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">De resultaten<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aan de hand van een analyse van de resultaten van de assessmentcentra kon Waterstones zien dat de juiste mensen waren geselecteerd.<\/li>\n\n\n\n<li>In een periode van twee weken beoordeelden we 341 kandidaten in zes regionale vestigingen met de hulp van meer dan 50 consultants.<\/li>\n\n\n\n<li>82% van de aangestelde kandidaten gaf blijk van bewustzijn van hun lokale gemeenschap en kernklanten, en trachtte ervoor te zorgen dat de boekhandel op de lokale demografie was afgestemd.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center has-border-color has-primary-500-border-color has-white-color has-text-color has-link-color wp-elements-835ed62267399c9ed34ecfbca4237ad0 is-layout-flex wp-container-core-columns-is-layout-0689879a wp-block-columns-is-layout-flex\" style=\"border-width:2px;border-radius:18px;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-470e7e12 wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<blockquote class=\"wp-block-quote talogy-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow is-style-large--1\">\n<p class=\"has-teal-500-color has-text-color has-link-color wp-elements-707034bb5a385a04f92e357be44927b2\">Het is bijzonder belangrijk dat wij dit doen, want onze managers zullen <strong>meer dan ooit<\/strong> tevoren centraal staan in ons vermogen om <strong>effectieve<\/strong> boekhandels te voorzien: de beslissingen die <strong>het karakter<\/strong> van onze boekhandels bepalen, zullen in de nieuwe functie op hun schouders rusten. De toekomst van Waterstones berust uiteindelijk op de <strong>vaardigheden en de inzet<\/strong> van de boekhandelteams in onze winkels en de <strong>leiding<\/strong> die zij krijgen.<\/p>\n\n\n\n<p class=\"talogy-quote_author has-white-color has-text-color has-link-color wp-elements-a1880e7ad688ccd259457f4de221fff2\" style=\"font-style:normal;font-weight:400\">James Daunt<\/p>\n\n\n\n<p class=\"talogy-quote_author-title has-secondary-500-color has-text-color has-link-color wp-elements-9e33bf3d7c09712d9164a24e5c7d68b4\" style=\"font-style:normal;font-weight:400\">Managing Director<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-85518bf0 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-primary-500-color has-text-color has-link-color has-xxl-font-size wp-elements-871116aa57a3891400670f852d7d015e\" id=\"form\">Sta jij voor een soortgelijke uitdaging? Praat met onze experts.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-border-color has-primary-500-border-color has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:2px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b807a22d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script>\n\n<script data-ot-ignore>\n(function() {\n    function createHubSpotForm() {\n        if (window.hbspt && window.hbspt.forms) {\n            hbspt.forms.create({\n                region: \"eu1\",\n                portalId: \"24974645\",\n                formId: \"a5313cee-6f1f-4b44-b349-b81c2df802db\"\n            });\n        } else {\n            setTimeout(createHubSpotForm, 100);\n        }\n    }\n    createHubSpotForm();\n})();\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Assessment voor boekhandelmanagers Klant: Waterstones De reputatie van Waterstones is gebaseerd op de kennis en het enthousiasme van hun 4.500 boekhandelaars die van goede boeken houden en zich ervoor inzetten de door klanten gewenste titels te vinden. Zij trachten plaatsen te cre\u00ebren waar mensen rustig boeken kunnen inkijken, waar nieuwe lezers worden aangemoedigd en waar [&hellip;]<\/p>\n","protected":false},"featured_media":118825,"parent":0,"comment_status":"open","ping_status":"closed","template":"general-template","meta":{"wds_case_study_client_name":"Waterstones","wds_case_study_alternate_title":"Assessment voor boekhandelmanagers","wds_case_study_client_logo":"https:\/\/talogy.com\/wp-content\/uploads\/2025\/09\/logo-Waterstones.svg","footnotes":""},"tags":[],"case_study_assessment_type":[883,882,885],"tax_category":[],"tax_industry":[531],"case_study_talent":[682],"class_list":["post-23153","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_assessment_type-assessment-development-centers-nl","case_study_assessment_type-bekwaamheid-geschiktheid","case_study_assessment_type-kandidaatscreening","tax_industry-retail-nl","case_study_talent-assessen-herstructureren-ontslag"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Waterstones verbetert zijn boekhandelbeheer - Talogy<\/title>\n<meta name=\"description\" content=\"De toonaangevende Britse boekhandelaar Waterstones heeft met succes een workshop georganiseerd om managers te trainen in gedragsassessment. 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