{"id":23150,"date":"2022-03-02T16:51:59","date_gmt":"2022-03-02T16:51:59","guid":{"rendered":"https:\/\/www.talogy.com\/case-study\/first-direct\/"},"modified":"2025-11-29T23:23:29","modified_gmt":"2025-11-29T23:23:29","slug":"first-direct","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/nl\/casestudies\/first-direct\/","title":{"rendered":"first direct"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b8cc06b1 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,255,255) 0%,rgb(255,242,178) 23%,rgb(232,195,255) 48%,rgb(186,249,244) 100%);padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6a165bb8 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/nl\/\">Startpagina<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/nl\/casestudies\/\">Talogy-succesverhalen van klanten<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Topteams ontwikkelen om transformatie mogelijk te maken<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-secondary-900-color has-text-color has-link-color has-xxxl-font-size wp-elements-516a446729bed2201ecc91dbafca74b0\" style=\"font-style:normal;font-weight:800\">Topteams ontwikkelen om transformatie mogelijk te maken<\/h1>\n\n\n\n<p class=\"has-secondary-900-color has-text-color has-link-color has-s-font-size wp-elements-152b93222249947b4d2264ec76a64938\" style=\"line-height:1.5\"><strong>Klant:<\/strong> first direct<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Kom in contact met een expert<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group novashare-pattern has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><style>.ns-block-eea18512-64ae-49f4-bdfb-bb8e05cfd46f .ns-button{--ns-btn-color:#A335FF}.ns-block-eea18512-64ae-49f4-bdfb-bb8e05cfd46f .ns-button:hover{--ns-btn-color:#fff}body .ns-block-eea18512-64ae-49f4-bdfb-bb8e05cfd46f a.ns-button:hover .ns-button-wrapper>span{box-shadow:none !important;filter:brightness(1) !important}.ns-block-eea18512-64ae-49f4-bdfb-bb8e05cfd46f .ns-button-icon *,.ns-block-eea18512-64ae-49f4-bdfb-bb8e05cfd46f .ns-button-label span{color:#fff}.ns-block-eea18512-64ae-49f4-bdfb-bb8e05cfd46f .ns-button:hover .ns-button-icon *,.ns-block-eea18512-64ae-49f4-bdfb-bb8e05cfd46f .ns-button:hover .ns-button-label span{color:#A335FF}<\/style><div class='ns-buttons ns-block-eea18512-64ae-49f4-bdfb-bb8e05cfd46f ns-no-print'><div class='ns-buttons-wrapper'><a href='' aria-label='Share on LinkedIn' target='_blank' class='ns-button linkedin' rel='nofollow'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"-32 0 512 512\"><path fill=\"currentColor\" d=\"M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3M447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 76.7V448h-92.78V148.9h89.08v40.8h1.3c12.4-23.5 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0-43.387 7.819-59.79 20.895l-102.486-64.054a96.55 96.55 0 0 0 0-41.683l102.486-64.054C308.613 184.181 329.392 192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.3 96.3 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Share<\/span><\/span><\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img decoding=\"async\" width=\"770\" height=\"578\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-woman-gold-glasses.jpg\" alt=\"woman wearing gold glasses\" class=\"wp-image-104487\" style=\"border-radius:10px;box-shadow:var(--wp--preset--shadow--elevation-300)\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-woman-gold-glasses.jpg 770w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-woman-gold-glasses-300x225.jpg 300w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-woman-gold-glasses-768x576.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading\">De uitdaging<\/h2>\n\n\n\n<p>first direct wordt algemeen erkend als de beste bank voor klantenservice. Ze prijkt bovenaan in de ranglijsten voor klantenservice van de Autoriteit Consument en Markt in 2018. Als gevolg daarvan bevindt de onderneming zich in een periode van groei en verandering, waarbij zij zich uitbreidt naar niet-traditionele markten en haar digitale capaciteiten ontwikkelt.<\/p>\n\n\n\n<p>Toen zij Talogy benaderden, had first direct een nieuw samengesteld managementteam dat snel nieuwe en effectieve manieren van leiding geven en samenwerken moest opzetten. Het was voor first direct van vitaal belang om al hun personeel mee te slepen in het veranderingsproces. Het werken met Emotionele Intelligentie (EI) werd als cruciaal voor hun succes bestempeld.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">De oplossing<\/h2>\n\n\n\n<p>Wij cre\u00eberden een op maat gemaakt teamontwikkelingsprogramma met diagnostiek, een-op-een coaching en begeleide workshops. Emotional Intelligence Profile en Leadership Climate Indicator van Talogy werden gebruikt om managers in staat te stellen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>hun Emotionele Intelligentie te ontwikkelen om hun teams te betrekken bij en succesvol te leiden door een transformatie heen;<\/li>\n\n\n\n<li>samen te werken en effectief te zijn in teamverband;<\/li>\n\n\n\n<li>elkaar en hun teams uit te dagen om topprestaties te leveren;<\/li>\n\n\n\n<li>\u2018positieve schakels\u2019 te zijn, die een groei-instelling aannemen en mogelijk maken.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">De resultaten<\/h2>\n\n\n\n<p>Het managementteam ervoer verbeteringen in de relaties en gezondere manieren van werken, vooral bij het omgaan met uitdagende situaties zoals ambigu\u00efteit, het stellen van prioriteiten en conflicten. Naast vlottere processen hebben het toegenomen zelfbewustzijn en het verbeterde management ertoe geleid dat de managers en hun teams consistent betere resultaten zien.<\/p>\n\n\n\n<p>Bovendien zijn de deelnemers aan het ontwikkelingsprogramma pleitbezorgers geworden voor het veranderingstraject van de organisatie. Het bedrijf overtreft al zijn groeidoelstellingen en ligt op schema om de digitale strategie te verwezenlijken. De concepten van Emotionele Intelligentie worden naar beneden doorgegeven om het belang van Emotionele Intelligentie volledig in het bedrijf te verankeren.<\/p>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center has-border-color has-primary-500-border-color has-white-color has-text-color has-link-color wp-elements-59ce07d893947b208b0763282dab349b is-layout-flex wp-container-core-columns-is-layout-0689879a wp-block-columns-is-layout-flex\" style=\"border-width:2px;border-radius:18px;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-470e7e12 wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<blockquote class=\"wp-block-quote talogy-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow is-style-large--1\">\n<p class=\"has-teal-500-color has-text-color has-link-color wp-elements-86a8ef0b153eed2f12ff34faf1fc44ec\">Talogy cre\u00eberde een <strong>veilige omgeving<\/strong> waarin we de huidige manieren van werken konden verkennen. Ze <strong>moedigden<\/strong> ons aan <strong>onszelf<\/strong> en elkaar uit te dagen om de <strong>samenwerking en de doeltreffendheid van de teams<\/strong> te verbeteren en op een re\u00eble en tastbare manier <strong>vooruitgang<\/strong> te boeken.<\/p>\n\n\n\n<p class=\"talogy-quote_author has-white-color has-text-color has-link-color wp-elements-2fe327b3e80d4c59676882b1febc6273\" style=\"font-style:normal;font-weight:400\">Rachel McNee<\/p>\n\n\n\n<p class=\"talogy-quote_author-title has-secondary-500-color has-text-color has-link-color wp-elements-1d2936fdd5697050de42e9a3d70dd0ed\" style=\"font-style:normal;font-weight:400\">Head of HR, first direct<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-85518bf0 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-primary-500-color has-text-color has-link-color has-xxl-font-size wp-elements-871116aa57a3891400670f852d7d015e\" id=\"form\">Sta jij voor een soortgelijke uitdaging? Praat met onze experts.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-border-color has-primary-500-border-color has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:2px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b807a22d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script>\n\n<script data-ot-ignore>\n(function() {\n    function createHubSpotForm() {\n        if (window.hbspt && window.hbspt.forms) {\n            hbspt.forms.create({\n                region: \"eu1\",\n                portalId: \"24974645\",\n                formId: \"a5313cee-6f1f-4b44-b349-b81c2df802db\"\n            });\n        } else {\n            setTimeout(createHubSpotForm, 100);\n        }\n    }\n    createHubSpotForm();\n})();\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Topteams ontwikkelen om transformatie mogelijk te maken Klant: first direct De uitdaging first direct wordt algemeen erkend als de beste bank voor klantenservice. Ze prijkt bovenaan in de ranglijsten voor klantenservice van de Autoriteit Consument en Markt in 2018. Als gevolg daarvan bevindt de onderneming zich in een periode van groei en verandering, waarbij zij [&hellip;]<\/p>\n","protected":false},"featured_media":119410,"parent":0,"comment_status":"open","ping_status":"closed","template":"general-template","meta":{"wds_case_study_client_name":"first direct","wds_case_study_alternate_title":"Topteams ontwikkelen om transformatie mogelijk te maken","wds_case_study_client_logo":"https:\/\/talogy.com\/wp-content\/uploads\/2025\/09\/logo-First-Direct.svg","footnotes":""},"tags":[],"case_study_assessment_type":[883,887,891],"tax_category":[],"tax_industry":[526],"case_study_talent":[689,687,690],"class_list":["post-23150","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_assessment_type-assessment-development-centers-nl","case_study_assessment_type-emotionele-intelligentie","case_study_assessment_type-leiderschap","tax_industry-financien-verzekeringen","case_study_talent-een-toekomstbestendig-personeelsbestand-ontwikkelen","case_study_talent-een-veerkrachtige-flexibele-cultuur-creeren","case_study_talent-ontwikkel-leiders-voor-vandaag-morgen"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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