{"id":1918,"date":"2022-11-05T10:10:05","date_gmt":"2022-11-05T10:10:05","guid":{"rendered":"https:\/\/www.talogy.com\/?post_type=case_study&#038;p=1918"},"modified":"2025-11-07T01:27:12","modified_gmt":"2025-11-07T01:27:12","slug":"us-border-control-applicant-assessment","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/en\/case-studies\/us-border-control-applicant-assessment\/","title":{"rendered":"US Border Control"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b8cc06b1 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,255,255) 0%,rgb(245,235,255) 30%,rgb(232,195,255) 100%);padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6a165bb8 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/en\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/en\/case-studies\/\">Talogy client success stories<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Technologically driven assessment solutions<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-secondary-900-color has-text-color has-link-color has-xxxl-font-size wp-elements-77cec01f05173c9eed738a02b168a3ee\" style=\"font-style:normal;font-weight:800\">Technologically driven assessment solutions<\/h1>\n\n\n\n<p class=\"has-secondary-900-color has-text-color has-link-color has-s-font-size wp-elements-66af9e44d072152f59ee8bb18b576590\" style=\"line-height:1.5\"><strong>Client: <\/strong>US Border Control<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Connect with an expert<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group novashare-pattern has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><style>.ns-block-3861237f-8d08-449f-a05f-c201b918b623 .ns-button{--ns-btn-color:#A335FF}.ns-block-3861237f-8d08-449f-a05f-c201b918b623 .ns-button:hover{--ns-btn-color:#fff}body .ns-block-3861237f-8d08-449f-a05f-c201b918b623 a.ns-button:hover .ns-button-wrapper>span{box-shadow:none !important;filter:brightness(1) !important}.ns-block-3861237f-8d08-449f-a05f-c201b918b623 .ns-button-icon *,.ns-block-3861237f-8d08-449f-a05f-c201b918b623 .ns-button-label span{color:#fff}.ns-block-3861237f-8d08-449f-a05f-c201b918b623 .ns-button:hover .ns-button-icon *,.ns-block-3861237f-8d08-449f-a05f-c201b918b623 .ns-button:hover .ns-button-label span{color:#A335FF}<\/style><div class='ns-buttons ns-block-3861237f-8d08-449f-a05f-c201b918b623 ns-no-print'><div class='ns-buttons-wrapper'><a href='' aria-label='Share on LinkedIn' target='_blank' class='ns-button linkedin' rel='nofollow'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"-32 0 512 512\"><path fill=\"currentColor\" d=\"M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3M447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 76.7V448h-92.78V148.9h89.08v40.8h1.3c12.4-23.5 42.69-48.3 87.88-48.3 94 0 111.28 61.9 111.28 142.3V448z\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>LinkedIn<\/span><\/span><\/span><\/a><a href='' aria-label='Share on X' target='_blank' class='ns-button twitter' rel='nofollow'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M389.2 48h70.6L305.6 224.2 487 464H345L233.7 318.6 106.5 464H35.8l164.9-188.5L26.8 48h145.6l100.5 132.9zm-24.8 373.8h39.1L151.1 88h-42z\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>X<\/span><\/span><\/span><\/a><a href='' aria-label='Share on Facebook' target='_blank' class='ns-button facebook' rel='nofollow'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg 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359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1s56.2 81.2 56.1 130.5c0 101.8-84.9 184.6-186.6 184.6m101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8s-14.3 18-17.6 21.8c-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7s-12.5-30.1-17.1-41.2c-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2s-9.7 1.4-14.8 6.9c-5.1 5.6-19.4 19-19.4 46.3s19.9 53.7 22.6 57.4c2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4s4.6-24.1 3.2-26.4c-1.3-2.5-5-3.9-10.5-6.6\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>WhatsApp<\/span><\/span><\/span><\/a><a href='' aria-label='Share via Email' target='_self' class='ns-button email' rel='nofollow'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 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0-43.387 7.819-59.79 20.895l-102.486-64.054a96.55 96.55 0 0 0 0-41.683l102.486-64.054C308.613 184.181 329.392 192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.3 96.3 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Share<\/span><\/span><\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img decoding=\"async\" width=\"770\" height=\"578\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-lime-background-man-orange-button-down.jpg\" alt=\"man wearing orange button down shirt\" class=\"wp-image-104409\" style=\"border-radius:10px;box-shadow:var(--wp--preset--shadow--elevation-300)\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-lime-background-man-orange-button-down.jpg 770w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-lime-background-man-orange-button-down-300x225.jpg 300w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-lime-background-man-orange-button-down-768x576.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<p>U.S. Customs and Border Protection (CBP) was established in 2003 with the mission of safeguarding America&#8217;s borders. CBP\u2019s prime mission is to protect the public from dangerous people and materials while enhancing the Nation&#8217;s global economic competitiveness by enabling legitimate trade and travel. On a typical day, CBP welcomes nearly one million visitors, screens more than 67,000 cargo containers, arrests more than 1,100 individuals, and seizes nearly 6 tons of illicit drugs.&nbsp; Annually, CBP facilitates an average of more than $3 trillion in legitimate trade while enforcing U.S. trade laws.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Client challenge<\/h2>\n\n\n\n<p>CBP\u2019s Office of Human Resources Management is responsible for the development and implementation of assessments for entry-level selection and promotion of its mission-critical occupations, including Border Patrol Agents (BPA) and Customs and Border Protection Officers (CBPO).<\/p>\n\n\n\n<p>CBP was seeking a comprehensive testing solution to automate its proprietary assessments and administer the assessment batteries via a nationwide test center network. This process supports CBP in its mission to hire the best agents and officers as part of the selection process. Additionally, they were looking for a provider that offered a secure and highly functional assessment platform, meeting the DHS (Department of Homeland Security) standards required for such an engagement.<\/p>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center has-border-color has-primary-500-border-color has-white-color has-text-color has-link-color wp-elements-0fa19341340d204297be39c0b16ca4b5 is-layout-flex wp-container-core-columns-is-layout-0689879a wp-block-columns-is-layout-flex\" style=\"border-width:2px;border-radius:18px;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-470e7e12 wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<blockquote class=\"wp-block-quote talogy-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow is-style-large--1\">\n<p class=\"has-teal-500-color has-text-color has-link-color wp-elements-26c4fb45595f0d7224205b2a7b0c12e0\">Talogy understands the need to deliver a secure, flexible, comprehensive assessment solution while providing consistent management&nbsp;and support for this mission critical program. Our goal is to provide CBP\u2019s candidates with an excellent experience and build on the success of our ongoing partnership with CBP.<\/p>\n\n\n\n<p class=\"talogy-quote_author has-white-color has-text-color has-link-color wp-elements-7b232c0be322de9a8081ae746beb5f3a\" style=\"font-style:normal;font-weight:400\">David Annunziata<\/p>\n\n\n\n<p class=\"talogy-quote_author-title has-secondary-500-color has-text-color has-link-color wp-elements-29d43d15b784d3631faf68b79632b811\" style=\"font-style:normal;font-weight:400\">SVP, Federal Solutions Talogy<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p>Talogy was selected as the partner of choice for this initiative, not only because Talogy\u2019s True Talent\u2122&nbsp; assessment platform meets DHS security standards and allows for delivery of various highly customizable multi-modal assessments via one fully powered platform , but also because Talogy has a long, successful history with many notable agencies and their respective mission-critical programs.<\/p>\n\n\n\n<p>Together with CBP, Talogy has developed the Online Applicant Competency Assessment (COACA) program to be the backbone of the Border Patrol Agent and CBP Officer selection processes. Talogy customized its Federal Enterprise platform to meet the current and future needs of the program, and utilizes its nationwide network of testing centers to deliver a multi-modal assessment program using high-end assessment functionality:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Talogy\u2019s Computer Adaptive Test Engine<\/li>\n\n\n\n<li>Bridge2, Talogy Remote Proctoring solution<\/li>\n<\/ul>\n\n\n\n<p>All assessment steps for the respective roles are administered though&nbsp; the Talogy\u2019s True Talent\u2122&nbsp; assessment platform and the process is easily managed by CBP.<\/p>\n\n\n\n<p>The solution provides CBP with optimal visibility in the process and delivers enhanced reporting facilities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Outcomes<\/h2>\n\n\n\n<p>The COACA solution and program was made operational in March 2021 \u2013 successfully processing Border Patrol Agent and CBP Officer candidates through the applicant assessment process. The COACA solution provides CBP optimal visibility in the process, and delivers enhanced reporting facilities. Additionally, the solution incorporates frequent and direct communication with Talogy.<\/p>\n\n\n\n<div class=\"wp-block-group alignwide has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-85518bf0 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-primary-500-color has-text-color has-link-color has-xxl-font-size wp-elements-3c428ba165352dd981c3a0ddcd49c1f7\" id=\"form\">Do you have a similar challenge? Talk to our experts.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-border-color has-primary-500-border-color has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:2px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b807a22d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script>\n\n<script data-ot-ignore>\n(function() {\n    function createHubSpotForm() {\n        if (window.hbspt && window.hbspt.forms) {\n            hbspt.forms.create({\n                region: \"eu1\",\n                portalId: \"24974645\",\n                formId: \"a8e069e9-cefb-4091-9dfe-26fd188ef5de\"\n            });\n        } else {\n            setTimeout(createHubSpotForm, 100);\n        }\n    }\n    createHubSpotForm();\n})();\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Technologically driven assessment solutions Client: US Border Control U.S. Customs and Border Protection (CBP) was established in 2003 with the mission of safeguarding America&#8217;s borders. CBP\u2019s prime mission is to protect the public from dangerous people and materials while enhancing the Nation&#8217;s global economic competitiveness by enabling legitimate trade and travel. On a typical day, [&hellip;]<\/p>\n","protected":false},"featured_media":118768,"parent":0,"comment_status":"open","ping_status":"closed","template":"general-template","meta":{"wds_case_study_client_name":"US Border Control","wds_case_study_alternate_title":"Technologically driven assessment solutions","wds_case_study_client_logo":"https:\/\/talogy.com\/wp-content\/uploads\/2025\/09\/logo-US-Border-Patrol.svg","footnotes":""},"tags":[],"case_study_assessment_type":[106],"tax_category":[],"tax_industry":[155],"case_study_talent":[79],"class_list":["post-1918","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_assessment_type-situational-judgement","tax_industry-federal-government","case_study_talent-assessing-for-selection"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>US Border Control Improves Their Quality Of Hire<\/title>\n<meta name=\"description\" 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