{"id":14210,"date":"2022-02-15T16:52:53","date_gmt":"2022-02-15T16:52:53","guid":{"rendered":"https:\/\/www.talogy.com\/?page_id=14210"},"modified":"2026-07-24T12:05:49","modified_gmt":"2026-07-24T12:05:49","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/talogy.com\/en-gb\/contact\/","title":{"rendered":"Contact us"},"content":{"rendered":"\n
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Home<\/a><\/span> \/ Contact us<\/strong><\/span><\/span><\/div>\n\n\n

Have a question? Contact us today<\/h1>\n\n\n\n

Choose one of the options below to contact us and the team best suited to help you will be in touch.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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\"computer<\/figure>\n\n\n\n

Talk to our Sales team<\/h2>\n\n\n\n
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Schedule time with us<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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\"engagement<\/figure>\n\n\n\n

Customer support<\/h2>\n\n\n\n
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Contact customer support<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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\"expert<\/figure>\n\n\n\n

Candidate
support<\/h2>\n\n\n\n
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Contact candidate support<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Media enquiries<\/h2>\n\n\n\n

For press enquiries, contact our PR and Communications team at news@talogy.com.<\/p>\n\n\n\n

Contact our media team<\/a><\/p>\n<\/div>\n\n\n\n

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Global headquarters<\/h2>\n\n\n\n

Address:<\/strong> 5700 Corporate Dr., Suite 300 Pittsburgh, PA 15237<\/a>
Phone:<\/strong> +1 (877) 449-8378<\/p>\n\n\n\n

View our global offices<\/a><\/p>\n<\/div>\n\n\n\n

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Legal<\/h2>\n\n\n\n

Review our Terms and conditions<\/a>, End user terms of use<\/a>, Cookies policy<\/a>, and Privacy notice<\/a>.<\/p>\n\n\n\n

View our legal information<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

Customer FAQs<\/h2>\n\n\n\n
1. How do I contact Talogy support or my account manager?<\/strong><\/strong>

You can contact Talogy Support through via email<\/a> or by submitting a request form<\/a>. To connect with your account manager specifically, please make sure you include your organisation\u2019s name when you submit a request form. If your request is urgent, please mark it as a high priority upon submitting.<\/p> <\/div>

2. How do I add or manage users (e.g. admins) in my Talogy account?<\/strong><\/strong>

Within your Talogy account, you may have access to easily add or update user permissions (ie. admin access or report ordering rights). If you don\u2019t have access to do so within the platform, submit a support request<\/a> with the user\u2019s name, email, and required permissions. <\/p> <\/div>

3. Why is my candidate\u2019s assessment link not working?<\/strong><\/strong>

There are various reasons that a candidate may experience issues with their assessment links, including:
– The link has expired
– The candidate already completed the assessment
– The session timed out
If this happens to your candidate, they can easily request a new link or reset the current one through contacting our support team<\/a>.<\/p> <\/div>

4. How do I get a copy of a receipt or invoice?<\/strong><\/strong>

If you see a charge and need a copy of your receipt or invoice, please contact Talogy support via email<\/a> \u00a0with the following information:
– Date of the charge
– Amount charged
– Organisation name
Once we\u2019ve received your request, one of our team members will be in touch to provide you with the requested documentation.<\/p> <\/div>

5. How long does it take to receive assessment reports?<\/strong><\/strong>

Some reports are generated quickly after completion, but some may take longer depending on the hiring organisation. If a report shows \u201cpending\u201d for an extended period, please contact your account manager to check the processing status of your assessment.<\/p> <\/div>

6. Do Talogy assessments integrate with other systems (ATS\/API)?<\/strong><\/strong>

Yes, Talogy offers assessment integration capabilities, including APIs, to easily connect with your existing HR or applicant tracking systems. If you have any questions, please reach out to speak with one of our experts<\/a> or discuss your organisation\u2019s specific technical requirements. \u00a0<\/p> <\/div>

7. What assessment solutions does Talogy offer for recruitment?<\/strong><\/strong>

Talogy provides a range of talent assessment solutions<\/a>, including cognitive ability tests<\/a>, personality assessments<\/a>, industry specific solutions<\/a>, role-specific evaluations, and more. You can purchase some of our Talogy assessments online<\/a>. No matter what you\u2019re looking for, our team of experts can create a tailored offering based on the needs of your organisation.<\/p> <\/div>

8. Can Talogy support high-volume hiring needs?<\/strong><\/strong>

Yes, Talogy can help your organisation with all your high-volume hiring needs. We specialise in providing scalable recruitment solutions that streamline screening while improving candidate experience and engagement<\/a>.<\/p> <\/div>

9. How do I access consulting services included with my assessment purchase?<\/strong><\/strong>

If your purchase includes consulting services<\/a>, such as coaching solutions<\/a> or executive leadership assessments<\/a>, please contact your account manager. If you\u2019re unsure who your account manager is, please contact support<\/a>.<\/p> <\/div>

10. What security and compliance standards does Talogy meet?<\/strong><\/strong>

Talogy follows industry-standard security practices\u00a0and can provide details on compliance, certifications, and data privacy upon request.<\/p> <\/div> <\/div>\n\n\n\n

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Candidate FAQs<\/h2>\n\n\n\n
1. I can\u2019t log in to my assessment. What should I do?<\/strong><\/strong>

If you\u2019re having trouble logging in, please start by checking your login details and confirming you have a strong internet connection. Please contact support<\/a> or the organisation that invited you to take the assessment if the issue continues.
\u00a0
It may be best to direct them to their invitation documentation to find the appropriate support contact for their process.<\/p> <\/div>

2. My assessment link says it\u2019s expired. Can I still take the test?<\/strong><\/strong>

Assessment links often expire after a set amount of time. If your assessment link expires, please contact the hiring organisation or review the invitation documentation provided\u00a0.<\/p> <\/div>

3. My test link isn\u2019t working, how can I fix it?<\/strong><\/strong>

If you experience issues with your test link, try the following to troubleshoot:
– Open the link using a different browser
– Clear your cache
– Open the link using a different device
If the problem doesn\u2019t resolve, then please reach out to the support contact within your invitation to request a new link.<\/p> <\/div>

4. Can I take my assessment at home?<\/strong><\/strong>

Yes, most Talogy assessments are designed to be completed remotely. To ensure you have a smooth assessment experience, we advise all candidates to ensure they have a stable internet connection before starting and follow any instructions provided.<\/p> <\/div>

5. How long does the assessment take?<\/strong><\/strong>

Assessment length varies depending on the assessment you are taking. Some assessments take only five minutes, while others may take up to or over an hour. We recommend completing your assessment in one sitting where possible, although some assessments can be completed over multiple sessions if required.<\/p> <\/div>

6. Will I receive feedback on my assessment?<\/strong><\/strong>

Most candidates do receive feedback after completing their assessment, but this can vary depending on the processes of the hiring organisation.<\/p> <\/div>

7. Who do I contact if I have issues during my test?<\/strong><\/strong>

If you experience technical issues while taking your assessment, please reach out to the support team<\/a> for immediate assistance.<\/p> <\/div>

8. Can I retake an assessment?<\/strong><\/strong>

Retake policies vary depending on the hiring organisation. To see if you\u2019re able to retake an assessment, please contact the organisation directly for guidance and next steps.<\/p> <\/div>

9. What device should I use to complete my assessment?<\/strong><\/strong>

Most Talogy assessments are designed to work on modern browsers and devices, but we recommend using a laptop or desktop computer for the best test-taking experience.<\/p> <\/div>

10. Why is my assessment not loading properly?<\/strong><\/strong>

You could be experiencing issues with your assessment loading due to:
– Browser compatibility
– Internet issues
– Expired session
Try switching browsers or restarting your session to resolve this issue.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"

Have a question? Contact us today Choose one of the options below to contact us and the team best suited to help you will be in touch. Talk to our Sales team Customer support Candidatesupport Media enquiries For press enquiries, contact our PR and Communications team at news@talogy.com. Contact our media team Global headquarters Address: […]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"general-template","meta":{"footnotes":""},"class_list":["post-14210","page","type-page","status-publish","hentry"],"yoast_head":"\nContact Talogy for sales, support and enquiries<\/title>\n<meta name=\"description\" content=\"Contact Talogy for sales, support and enquiries. 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How do I contact Talogy support or my account manager?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can contact Talogy Support through <a href=\"mailto:tech_support@talogy.com\">via email<\/a> or by <a href=\"\/en-gb\/contact\/customer-support\/\">submitting a request form<\/a>. To connect with your account manager specifically, please make sure you include your organisation\u2019s name when you submit a request form. If your request is urgent, please mark it as a high priority upon submitting.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784540923357","position":2,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784540923357","name":"2. How do I add or manage users (e.g. admins) in my Talogy account?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Within your Talogy account, you may have access to easily add or update user permissions (ie. admin access or report ordering rights). If you don\u2019t have access to do so within the platform, <a href=\"mailto:tech_support@talogy.com\">submit a support request<\/a> with the user\u2019s name, email, and required permissions. ","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784540970969","position":3,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784540970969","name":"3. Why is my candidate\u2019s assessment link not working?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"There are various reasons that a candidate may experience issues with their assessment links, including:<br>- The link has expired<br>- The candidate already completed the assessment<br>- The session timed out<br>If this happens to your candidate, they can easily request a new link or reset the current one through <a href=\"mailto:tech_support@talogy.com\">contacting our support team<\/a>.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784540999096","position":4,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784540999096","name":"4. How do I get a copy of a receipt or invoice?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you see a charge and need a copy of your receipt or invoice, please contact Talogy support <a href=\"mailto:tech_support@talogy.com\">via email<\/a> \u00a0with the following information:<br>- Date of the charge<br>- Amount charged<br>- Organisation name<br>Once we\u2019ve received your request, one of our team members will be in touch to provide you with the requested documentation.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784541079061","position":5,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784541079061","name":"5. How long does it take to receive assessment reports?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Some reports are generated quickly after completion, but some may take longer depending on the hiring organisation. If a report shows \u201cpending\u201d for an extended period, please contact your account manager to check the processing status of your assessment.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784541188147","position":6,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784541188147","name":"6. Do Talogy assessments integrate with other systems (ATS\/API)?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, Talogy offers assessment integration capabilities, including APIs, to easily connect with your existing HR or applicant tracking systems. If you have any questions, please reach out to <a href=\"\/en-gb\/contact\/sales-demos\/\">speak with one of our experts<\/a> or discuss your organisation\u2019s specific technical requirements. \u00a0","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784541205540","position":7,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784541205540","name":"7. What assessment solutions does Talogy offer for recruitment?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Talogy provides a range of <a href=\"\/en-gb\/talent-management-solutions\/assessments\/\">talent assessment solutions<\/a>, including <a href=\"\/en-gb\/talent-management-solutions\/assessments\/mindgage-cognitive-ability-test\/\">cognitive ability tests<\/a>, <a href=\"\/en-gb\/talent-management-solutions\/assessments\/caliper-personality-assessment\/\">personality assessments<\/a>, <a href=\"\/en-gb\/talent-management-solutions\/industries\/\">industry specific solutions<\/a>, role-specific evaluations, and more. You can <a href=\"\/en-gb\/talent-management-solutions\/simple-talent-testing-solutions-for-small-and-medium-enterprises-sme\/\">purchase some of our Talogy assessments online<\/a>. No matter what you\u2019re looking for, our team of experts can create a tailored offering based on the needs of your organisation.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784541280613","position":8,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784541280613","name":"8. Can Talogy support high-volume hiring needs?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, Talogy can help your organisation with all your high-volume hiring needs. We specialise in providing scalable recruitment solutions that streamline screening while improving <a href=\"\/en-gb\/knowledge-hub\/candidate-experience-engagement\/\">candidate experience and engagement<\/a>.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784541319125","position":9,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784541319125","name":"9. How do I access consulting services included with my assessment purchase?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If your purchase includes <a href=\"\/en-gb\/talent-management-solutions\/consulting\/\">consulting services<\/a>, such as <a href=\"\/en-gb\/talent-management-solutions\/consulting\/coaching\/\">coaching solutions<\/a> or <a href=\"\/en-gb\/talent-management-solutions\/consulting\/leadership-executive-assessment\/\">executive leadership assessments<\/a>, please contact your account manager. If you\u2019re unsure who your account manager is, please <a href=\"mailto:tech_support@talogy.com\">contact support<\/a>.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784541335234","position":10,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784541335234","name":"10. What security and compliance standards does Talogy meet?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Talogy follows industry-standard security practices\u00a0and can provide details on compliance, certifications, and data privacy upon request.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1745258620541","position":11,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1745258620541","name":"1. I can\u2019t log in to my assessment. What should I do?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you\u2019re having trouble logging in, please start by checking your login details and confirming you have a strong internet connection. Please <a href=\"mailto:supportservicesintl@talogy.com\">contact support<\/a> or the organisation that invited you to take the assessment if the issue continues.<br>\u00a0<br>It may be best to direct them to their invitation documentation to find the appropriate support contact for their process.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784541586168","position":12,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784541586168","name":"2. My assessment link says it\u2019s expired. Can I still take the test?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Assessment links often expire after a set amount of time. If your assessment link expires, please contact the hiring organisation or review the invitation documentation provided\u00a0.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784541621610","position":13,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784541621610","name":"3. My test link isn\u2019t working, how can I fix it?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you experience issues with your test link, try the following to troubleshoot:<br>- Open the link using a different browser<br>- Clear your cache<br>- Open the link using a different device<br>If the problem doesn\u2019t resolve, then please reach out to the support contact within your invitation to request a new link.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784542478864","position":14,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784542478864","name":"4. Can I take my assessment at home?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, most Talogy assessments are designed to be completed remotely. To ensure you have a smooth assessment experience, we advise all candidates to ensure they have a stable internet connection before starting and follow any instructions provided.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784542655390","position":15,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784542655390","name":"5. How long does the assessment take?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Assessment length varies depending on the assessment you are taking. Some assessments take only five minutes, while others may take up to or over an hour. We recommend completing your assessment in one sitting where possible, although some assessments can be completed over multiple sessions if required.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784542681654","position":16,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784542681654","name":"6. Will I receive feedback on my assessment?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Most candidates do receive feedback after completing their assessment, but this can vary depending on the processes of the hiring organisation.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784542698273","position":17,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784542698273","name":"7. Who do I contact if I have issues during my test?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you experience technical issues while taking your assessment, please <a href=\"mailto:tech_support@talogy.com\">reach out to the support team<\/a> for immediate assistance.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784542810294","position":18,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784542810294","name":"8. Can I retake an assessment?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Retake policies vary depending on the hiring organisation. To see if you\u2019re able to retake an assessment, please contact the organisation directly for guidance and next steps.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784543013315","position":19,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784543013315","name":"9. What device should I use to complete my assessment?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Most Talogy assessments are designed to work on modern browsers and devices, but we recommend using a laptop or desktop computer for the best test-taking experience.","inLanguage":"en-gb"},"inLanguage":"en-gb"},{"@type":"Question","@id":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784543248196","position":20,"url":"https:\/\/talogy.com\/en-gb\/contact\/#faq-question-1784543248196","name":"10. Why is my assessment not loading properly?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You could be experiencing issues with your assessment loading due to:<br>- Browser compatibility<br>- Internet issues<br>- Expired session<br>Try switching browsers or restarting your session to resolve this issue.","inLanguage":"en-gb"},"inLanguage":"en-gb"}]}},"_links":{"self":[{"href":"https:\/\/talogy.com\/en-gb\/wp-json\/wp\/v2\/pages\/14210","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/talogy.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/talogy.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/talogy.com\/en-gb\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/talogy.com\/en-gb\/wp-json\/wp\/v2\/comments?post=14210"}],"version-history":[{"count":22,"href":"https:\/\/talogy.com\/en-gb\/wp-json\/wp\/v2\/pages\/14210\/revisions"}],"predecessor-version":[{"id":147209,"href":"https:\/\/talogy.com\/en-gb\/wp-json\/wp\/v2\/pages\/14210\/revisions\/147209"}],"wp:attachment":[{"href":"https:\/\/talogy.com\/en-gb\/wp-json\/wp\/v2\/media?parent=14210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}