{"id":23385,"date":"2022-11-05T06:00:54","date_gmt":"2022-11-05T06:00:54","guid":{"rendered":"https:\/\/www.talogy.com\/case-study\/london-south-bank-university-lsbu\/"},"modified":"2025-11-29T21:41:43","modified_gmt":"2025-11-29T21:41:43","slug":"london-south-bank-university-leadership-transformation","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/en-gb\/case-studies\/london-south-bank-university-leadership-transformation\/","title":{"rendered":"London South Bank University (LSBU)"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b8cc06b1 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,255,255) 0%,rgb(255,242,178) 23%,rgb(232,195,255) 48%,rgb(186,249,244) 100%);padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6a165bb8 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/en-gb\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/en-gb\/case-studies\/\">Talogy client success stories<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Leadership transformation at LSBU<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-secondary-900-color has-text-color has-link-color has-xxxl-font-size wp-elements-07a779dc87f27e5f57d4ef72502d0881\" style=\"font-style:normal;font-weight:800\">Leadership transformation at LSBU<\/h1>\n\n\n\n<p class=\"has-secondary-900-color has-text-color has-link-color has-s-font-size wp-elements-7e060a53e459fadc89188f93e62e34bb\" style=\"line-height:1.5\"><strong>Client:<\/strong> London South Bank University (LSBU)<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Connect with an expert<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group novashare-pattern has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><style>.ns-block-8bd598da-1b3c-450e-ae65-6a3fef812098 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onClick='event.preventDefault();'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"-32 0 512 512\"><path fill=\"currentColor\" d=\"M352 320c-22.608 0-43.387 7.819-59.79 20.895l-102.486-64.054a96.55 96.55 0 0 0 0-41.683l102.486-64.054C308.613 184.181 329.392 192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.3 96.3 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Share<\/span><\/span><\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img decoding=\"async\" width=\"770\" height=\"578\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-woman-arms-crossed.jpg\" alt=\"woman with arms crossed\" class=\"wp-image-104383\" style=\"border-radius:10px;box-shadow:var(--wp--preset--shadow--elevation-300)\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-woman-arms-crossed.jpg 770w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-woman-arms-crossed-300x225.jpg 300w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-woman-arms-crossed-768x576.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading\">Client challenge<\/h2>\n\n\n\n<p>In 2015 a new Vice Chancellor (VC) was recruited at London South Bank University (LSBU) to deliver a transformation strategy and ambitious 5-year strategy to raise their reputation. There were lots of changes to the organisational structure and senior leadership, with only one member of the original Executive team forming the new exec team going forward with the VC. There were significant leadership challenges such as low trust, silo working and poor communication.<\/p>\n\n\n\n<p>Talogy partnered with LSBU to develop the leadership climate and capabilities to enable cultural transformation and equip leaders with the Emotional Intelligence to lead the change skillfully. The desired outcome was for leaders to be more empowering, hold others accountable, promote openness to change and innovation, and inspire and engage those they lead.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p>We started firstly with a diagnostic phase, conducting structured interviews with the Executive and Operations team (comprised of 26 people) to better understand the current culture, leadership behaviours, aspirations and challenges.&nbsp;The second phase was a 3-stage intervention with the senior leadership team. We helped them understand themselves and their impact, and facilitated the team to identify and change how they did things in support of the desired culture change. We also launched a Leadership Climate Survey to understand the extent to which leadership behaviours were currently in line with those desired for effective change. Other work also helped&nbsp;to identify desired behaviours for leaders across LSBU, linked to their strategy and culture change.<\/p>\n\n\n\n<p>At phase three, we constructed a Leadership Attributes Framework articulating what good leadership looks like at LSBU, with behavioural indicators for each attribute. This provided clarity and shared understanding of cultural expectations.<\/p>\n\n\n\n<p>35 behaviours were created for Strategic Leaders and Operational Leaders. These were used to create a bespoke online 360 degree feedback tool, which was completed by all Strategic and Operational Leaders. We delivered feedback sessions for the Strategic Leader population and trained the LSBU OD and HR team to conduct feedback sessions for the Operational Leaders.<\/p>\n\n\n\n<p>Following this, LSBU created a Leadership Academy offering development programmes based around the leadership attributes and core skills and knowledge for leaders. Talogy created a module called \u2018Leadership at LSBU\u2019 which provides leaders with an understanding of the Why (values, strategy and purpose), What (leadership behaviour\/focus of efforts) and How (Emotional Intelligence) of leading at LSBU.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Results<\/h2>\n\n\n\n<p>The positioning of LSBU in the Higher Education league table rankings before and after have improved substantially, and they hope to increase further as the enhanced culture becomes more embedded.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Guardian University League Table<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2015: 112\/116 (3rd percentile)<\/li>\n\n\n\n<li>2018: 78\/121 (35th percentile)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">The Times and Sunday Times University League Table<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2015: 122\/123 (1st percentile)<\/li>\n\n\n\n<li>2018: 106\/128 (17th percentile)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">The Complete University Guide League Table<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2015: 120\/123 (2nd percentile)<\/li>\n\n\n\n<li>2019: 93\/131 (29th percentile)<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center has-border-color has-primary-500-border-color has-white-color has-text-color has-link-color wp-elements-831e32395707450c233d8e1b71955361 is-layout-flex wp-container-core-columns-is-layout-0689879a wp-block-columns-is-layout-flex\" style=\"border-width:2px;border-radius:18px;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-470e7e12 wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<blockquote class=\"wp-block-quote talogy-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow is-style-large--1\">\n<p class=\"has-teal-500-color has-text-color has-link-color wp-elements-90725f3bc6997cc6252cd18709c4d3ad\">Talogy has a really good understanding of the challenges of organisations that are going through change. I&#8217;m proud of the whole journey, it&#8217;s been a really positive and important contribution to LSBU.<\/p>\n\n\n\n<p class=\"talogy-quote_author has-white-color has-text-color has-link-color wp-elements-61de10519880d846a6c432f8ca22aa40\" style=\"font-style:normal;font-weight:400\">Cheryl King-McDowall<\/p>\n\n\n\n<p class=\"talogy-quote_author-title has-secondary-500-color has-text-color has-link-color wp-elements-fe4d31b4564f41eb0e1493777c8f8708\" style=\"font-style:normal;font-weight:400\">Director of Organizational Development<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-85518bf0 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-primary-500-color has-text-color has-link-color has-xxl-font-size wp-elements-3c428ba165352dd981c3a0ddcd49c1f7\" id=\"form\">Do you have a similar challenge? Talk to our experts.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-border-color has-primary-500-border-color has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:2px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b807a22d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script>\n\n<script data-ot-ignore>\n(function() {\n    function createHubSpotForm() {\n        if (window.hbspt && window.hbspt.forms) {\n            hbspt.forms.create({\n                region: \"eu1\",\n                portalId: \"24974645\",\n                formId: \"a8e069e9-cefb-4091-9dfe-26fd188ef5de\"\n            });\n        } else {\n            setTimeout(createHubSpotForm, 100);\n        }\n    }\n    createHubSpotForm();\n})();\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Leadership transformation at LSBU Client: London South Bank University (LSBU) Client challenge In 2015 a new Vice Chancellor (VC) was recruited at London South Bank University (LSBU) to deliver a transformation strategy and ambitious 5-year strategy to raise their reputation. There were lots of changes to the organisational structure and senior leadership, with only one [&hellip;]<\/p>\n","protected":false},"featured_media":119183,"parent":0,"comment_status":"open","ping_status":"closed","template":"general-template","meta":{"wds_case_study_client_name":"London South Bank University (LSBU)","wds_case_study_alternate_title":"Leadership transformation at LSBU","wds_case_study_client_logo":"https:\/\/talogy.com\/wp-content\/uploads\/2025\/09\/logo-London-South-Bank-University.svg","footnotes":""},"tags":[],"case_study_assessment_type":[804,814,822,826],"tax_category":[],"tax_industry":[184],"case_study_talent":[617,623],"class_list":["post-23385","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_assessment_type-ability-aptitude-en-gb","case_study_assessment_type-emotional-intelligence-en-gb","case_study_assessment_type-leadership-en-gb","case_study_assessment_type-personality-values-en-gb","tax_industry-public-sector-en-gb","case_study_talent-delivering-people-development-performance-en-gb","case_study_talent-developing-leaders-today-tomorrow-en-gb"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>LSBU increases leadership confidence - Talogy<\/title>\n<meta name=\"description\" content=\"LSBU successfully launched development programmes which saw an increase in staff engagement and confidence in leadership. 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