{"id":23363,"date":"2022-11-05T01:00:34","date_gmt":"2022-11-05T01:00:34","guid":{"rendered":"https:\/\/www.talogy.com\/case-study\/caysh\/"},"modified":"2025-11-30T15:28:13","modified_gmt":"2025-11-30T15:28:13","slug":"caysh-competency-framework-design","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/en-gb\/case-studies\/caysh-competency-framework-design\/","title":{"rendered":"CAYSH"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b8cc06b1 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,255,255) 0%,rgb(255,242,178) 23%,rgb(232,195,255) 48%,rgb(186,249,244) 100%);padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6a165bb8 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/en-gb\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/en-gb\/case-studies\/\">Talogy client success stories<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Organisation-wide competency framework design<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-secondary-900-color has-text-color has-link-color has-xxxl-font-size wp-elements-df6f04ce32ee3d824d4a891b50618891\" style=\"font-style:normal;font-weight:800\">Organisation-wide competency framework design<\/h1>\n\n\n\n<p class=\"has-secondary-900-color has-text-color has-link-color has-s-font-size wp-elements-b6850a53d6277984fcd461f24577dbb4\" style=\"line-height:1.5\"><strong>Client: <\/strong>CAYSH<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Connect with an expert<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group novashare-pattern has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><style>.ns-block-e958a4a2-a0f5-47c1-9157-9e7857b8a91e .ns-button{--ns-btn-color:#A335FF}.ns-block-e958a4a2-a0f5-47c1-9157-9e7857b8a91e .ns-button:hover{--ns-btn-color:#fff}body .ns-block-e958a4a2-a0f5-47c1-9157-9e7857b8a91e a.ns-button:hover .ns-button-wrapper>span{box-shadow:none !important;filter:brightness(1) !important}.ns-block-e958a4a2-a0f5-47c1-9157-9e7857b8a91e .ns-button-icon *,.ns-block-e958a4a2-a0f5-47c1-9157-9e7857b8a91e .ns-button-label span{color:#fff}.ns-block-e958a4a2-a0f5-47c1-9157-9e7857b8a91e .ns-button:hover .ns-button-icon *,.ns-block-e958a4a2-a0f5-47c1-9157-9e7857b8a91e .ns-button:hover .ns-button-label span{color:#A335FF}<\/style><div class='ns-buttons ns-block-e958a4a2-a0f5-47c1-9157-9e7857b8a91e ns-no-print'><div class='ns-buttons-wrapper'><a href='' aria-label='Share on LinkedIn' target='_blank' class='ns-button linkedin' rel='nofollow'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"-32 0 512 512\"><path fill=\"currentColor\" d=\"M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3M447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 76.7V448h-92.78V148.9h89.08v40.8h1.3c12.4-23.5 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359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1s56.2 81.2 56.1 130.5c0 101.8-84.9 184.6-186.6 184.6m101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8s-14.3 18-17.6 21.8c-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7s-12.5-30.1-17.1-41.2c-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2s-9.7 1.4-14.8 6.9c-5.1 5.6-19.4 19-19.4 46.3s19.9 53.7 22.6 57.4c2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4s4.6-24.1 3.2-26.4c-1.3-2.5-5-3.9-10.5-6.6\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>WhatsApp<\/span><\/span><\/span><\/a><a href='' aria-label='Share via Email' target='_self' class='ns-button email' rel='nofollow'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 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0-43.387 7.819-59.79 20.895l-102.486-64.054a96.55 96.55 0 0 0 0-41.683l102.486-64.054C308.613 184.181 329.392 192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.3 96.3 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Share<\/span><\/span><\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img decoding=\"async\" width=\"770\" height=\"578\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-1862958352_770x578_yellow.jpg\" alt=\"\" class=\"wp-image-108954\" style=\"border-radius:10px;box-shadow:var(--wp--preset--shadow--elevation-300)\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-1862958352_770x578_yellow.jpg 770w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-1862958352_770x578_yellow-300x225.jpg 300w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-1862958352_770x578_yellow-768x576.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<p>In 1981 CAYSH started providing support and accommodation for young people in Croydon who faced homelessness. Over the last 35 years the needs of people they meet have become more varied and more complex. Their services combine support with accommodation to ensure that after a period facing homelessness, young people move on to independence with all the skills they need to make the most of their lives.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Challenge<\/h2>\n\n\n\n<p>CAYSH recognised the need to clarify what success looks like on a behavioural level for every role within the organisation. This was driven by a desire to demonstrate commitment to people development for everyone. It was also driven by a desire for line managers to own this process with a clearer understanding of the behavioural skills they should be seeking to develop and utilise within their teams.<\/p>\n\n\n\n<p>We were selected as an external partner to support the creation of a new organisation-wide competency framework which reflected the new reality of CAYSH\u2019s workplace, in addition to their core values. We were chosen due to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our leadership in the field of behavioural assessment and development.<\/li>\n\n\n\n<li>Our proven track record of developing accurate and useful competencies.<\/li>\n\n\n\n<li>Our team\u2019s inclusive, collaborative and engaging approach to role research.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">The solution<\/h2>\n\n\n\n<p>Our proposal to take a bottom-up approach to the design of the framework was quickly signed off. The rationale for this approach was significant; CAYSH wanted all staff to have input in order to create a sense of ownership and empowerment (over their professional development, and ensuring the right criteria would be used for future hires). Our approach started by gathering as much information as possible from front-line staff, individual contributors and even service users. To facilitate this, we used our Online Job Analysis Questionnaire, branded for CAYSH. We achieved an impressive 57% response rate across the entire organisation. The results were analysed and the major themes were put onto cue cards, used in engaging focus group activities with front-line staff and then front-line managers. Again, information from this stage was collated, analysed and used to inform the next stage. This meant our consultants\u2019 questions for senior managers and board members in one-to-one interviews were guided by information gathered from across the organisation. This finally gave us enough information to conduct overall thematic analyses on our data and create the first draft of the competency framework. We met with the steering group at CAYSH to evaluate the titles, definitions and specific indicators. We scrutinised the language carefully to ensure the model made sense to its end users. We even had enough data to provide more detailed definitions for the way people can observe others living CAYSH\u2019s values.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The results<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Over 100 staff members have developed their performance using the new framework.<\/li>\n\n\n\n<li>Launched an overarching 12-competency framework.<\/li>\n\n\n\n<li>5% of the entire workforce was engaged in the design of the framework.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group alignwide has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-85518bf0 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-primary-500-color has-text-color has-link-color has-xxl-font-size wp-elements-3c428ba165352dd981c3a0ddcd49c1f7\" id=\"form\">Do you have a similar challenge? Talk to our experts.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-border-color has-primary-500-border-color has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:2px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b807a22d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script>\n\n<script data-ot-ignore>\n(function() {\n    function createHubSpotForm() {\n        if (window.hbspt && window.hbspt.forms) {\n            hbspt.forms.create({\n                region: \"eu1\",\n                portalId: \"24974645\",\n                formId: \"a8e069e9-cefb-4091-9dfe-26fd188ef5de\"\n            });\n        } else {\n            setTimeout(createHubSpotForm, 100);\n        }\n    }\n    createHubSpotForm();\n})();\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Organisation-wide competency framework design Client: CAYSH In 1981 CAYSH started providing support and accommodation for young people in Croydon who faced homelessness. Over the last 35 years the needs of people they meet have become more varied and more complex. Their services combine support with accommodation to ensure that after a period facing homelessness, young [&hellip;]<\/p>\n","protected":false},"featured_media":121022,"parent":0,"comment_status":"open","ping_status":"closed","template":"general-template","meta":{"wds_case_study_client_name":"CAYSH","wds_case_study_alternate_title":"Organisation-wide competency framework design","wds_case_study_client_logo":"https:\/\/talogy.com\/wp-content\/uploads\/2025\/09\/logo-CAYSH-1.svg","footnotes":""},"tags":[],"case_study_assessment_type":[802,804,822,826],"tax_category":[],"tax_industry":[184],"case_study_talent":[617,623,626],"class_list":["post-23363","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_assessment_type-360s-en-gb","case_study_assessment_type-ability-aptitude-en-gb","case_study_assessment_type-leadership-en-gb","case_study_assessment_type-personality-values-en-gb","tax_industry-public-sector-en-gb","case_study_talent-delivering-people-development-performance-en-gb","case_study_talent-developing-leaders-today-tomorrow-en-gb","case_study_talent-engaging-retaining-talent-en-gb"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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