{"id":155768,"date":"2026-07-09T15:27:00","date_gmt":"2026-07-09T15:27:00","guid":{"rendered":"https:\/\/talogy.com\/?post_type=case_study&#038;p=155768"},"modified":"2026-07-30T19:29:03","modified_gmt":"2026-07-30T19:29:03","slug":"minor-hotels","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/en-gb\/case-studies\/minor-hotels\/","title":{"rendered":"Minor Hotels"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-white-breadcrumbs has-yellow-to-purple-gradient-background has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a609642e wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-cb0a7ccb wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-8142d6ba wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/en-gb\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/en-gb\/case-studies\/\">Case studies<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Minor Hotels<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-xxxl-font-size\" style=\"font-style:normal;font-weight:800\">Building team resilience by linking performance and wellbeing<\/h1>\n\n\n\n<p class=\"has-s-font-size wp-block-paragraph\" style=\"line-height:1.5\"><strong>Client:<\/strong> Minor Hotels<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Connect with an expert<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading\">About Minor Hotels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.minorhotels.com\/en\" type=\"link\" id=\"https:\/\/www.minorhotels.com\/en\" target=\"_blank\" rel=\"noreferrer noopener\">Minor Hotels<\/a> is a global hospitality group operating more than 560 hotels, resorts, and residences across 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe, and the Americas. Through a diverse portfolio of 12 hotel brands, Minor Hotels serves travellers around the world while continuing to expand its global footprint.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Within Europe and the Americas, the organisation operates more than 350 properties across 30 countries, with continued growth focused on its upper-upscale and luxury brands.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading\">The challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In hospitality, delivering exceptional guest experiences depends on people. Operating in a fast-paced, constantly evolving environment means employees must balance high performance with personal wellbeing while adapting to changing operational demands.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Minor Hotels wanted to strengthen <a href=\"\/en-gb\/knowledge-hub\/resilience\/\">resilience<\/a> across its workforce by helping leaders and teams better manage pressure, navigate change, and create psychologically safe environments where people could thrive.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Specifically, the organisation wanted to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create greater psychological safety within teams.<\/li>\n\n\n\n<li>Help employees manage workload and change more effectively.<\/li>\n\n\n\n<li>Strengthen resilience and overall wellbeing.<\/li>\n\n\n\n<li>Develop leadership capability through practical, accessible learning experiences.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">The solution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Minor Hotels had already integrated several Talogy assessments, including <a href=\"\/en-gb\/talent-management-solutions\/assessments\/talogy-inview-leadership\/\">Talogy InView Leadership Solutions<\/a>, into its internal leadership development programmes, embedding assessment insights throughout key learning journeys.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As part of its Route for General Management programme, participants completed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/en-gb\/talent-management-solutions\/assessments\/papi-personality-questionnaire\/\"><strong>PAPI<\/strong><\/a> to explore individual work preferences, motivations, and behavioural drivers.<\/li>\n\n\n\n<li><a href=\"\/en-gb\/talent-management-solutions\/assessments\/resilience-questionnaire\/\"><strong>Resilience questionnaires<\/strong><\/a> to understand how they respond to pressure and change.<\/li>\n\n\n\n<li><a href=\"\/en-gb\/talent-management-solutions\/assessments\/eip3-emotional-intelligence-assessment\/\"><strong>Emotional Intelligence Profile (EIP)<\/strong><\/a> and <a href=\"\/en-gb\/talent-management-solutions\/assessments\/360-feedback-assessment\/\"><strong>360-degree feedback<\/strong><\/a> to increase awareness of leadership behaviours and their impact on others.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Building on this foundation, Minor Hotels partnered with Talogy to introduce Team Resilience Training, helping participants translate individual insights into stronger team performance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before each workshop, participants completed the PAPI and Resilience assessments, giving them a deeper understanding of their strengths, behavioural preferences, and resilience strategies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The workshops combined assessment insights with facilitated discussions, experiential learning, reflection, and practical action planning. By bringing individual data into team conversations, participants developed greater self-awareness, built stronger relationships, and identified practical ways to improve collaboration.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading\">The results<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The programme helped individuals and teams strengthen resilience by turning assessment insights into meaningful behavioural change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Key outcomes included:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Greater self-awareness through personalised assessment insights.<\/li>\n\n\n\n<li>Increased understanding of individual strengths and resilience strategies.<\/li>\n\n\n\n<li>Improved psychological safety, encouraging more open and constructive conversations.<\/li>\n\n\n\n<li>Stronger collaboration through a shared understanding of team dynamics.<\/li>\n\n\n\n<li>Practical action plans that supported lasting behavioural change.<\/li>\n\n\n\n<li>Leadership development that balanced performance with employee wellbeing.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Client perspective<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center has-border-color has-primary-500-border-color has-white-color has-text-color has-link-color wp-elements-780ed5bedba5db949715fa26111af739 is-layout-flex wp-container-core-columns-is-layout-48bc0b30 wp-block-columns-is-layout-flex\" style=\"border-width:2px;border-radius:18px;margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50);padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-9f7ebb90 wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<blockquote class=\"wp-block-quote talogy-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow is-style-large--1\">\n<p class=\"has-pure-black-color has-text-color has-link-color wp-elements-d0b79a4a016843682a57fcc323e887ef wp-block-paragraph\">As certified Talogy users, integrating these tools into our training programmes has enabled more meaningful and open conversations. It allows us to better understand the root of behaviours and identify what needs to change to create real and lasting impact.<\/p>\n\n\n\n<p class=\"talogy-quote_author has-pure-black-color has-text-color has-link-color wp-elements-e1d74c6e2fa399ebda741c53d6c4f8eb wp-block-paragraph\" style=\"font-style:normal;font-weight:400\">Tanya Van Der Heijden<\/p>\n\n\n\n<p class=\"talogy-quote_author-title has-secondary-500-color has-text-color has-link-color wp-elements-d67b47fe0d7575123727e6b1a637408b wp-block-paragraph\" style=\"font-style:normal;font-weight:400\">Minor Hotels<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained has-background is-nowrap is-layout-flex wp-container-core-group-is-layout-fd27e88f wp-block-group-is-layout-flex\" style=\"background:linear-gradient(345deg,#00cece 0%,#4b0074 45%,#39045b 100%);margin-top:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns alignwide wp-container-content-9cfa9a5a is-layout-flex wp-container-core-columns-is-layout-e0222329 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color has-xxl-font-size wp-elements-106310b03cf5e8c69d5195f302a6de7a\" id=\"form\">Do you have a similar challenge? Talk to our experts.<\/h2>\n\n\n\n<p class=\"has-secondary-900-color has-text-color has-teal-200-color has-link-color wp-elements-7a5b416048c7a29e4d41d9e5c6fae41e wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;border-radius:16px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained has-white-background-color has-background has-global-padding wp-container-core-group-is-layout-1d4118d3\" style=\"margin-top:0;margin-bottom:0;box-shadow:var(--wp--preset--shadow--elevation-200)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script> <script data-ot-ignore> (function() { function createHubSpotForm() { if (window.hbspt && window.hbspt.forms) { hbspt.forms.create({ region: \"eu1\", portalId: \"24974645\", formId: \"a8e069e9-cefb-4091-9dfe-26fd188ef5de\" }); } else { setTimeout(createHubSpotForm, 100); } } createHubSpotForm(); })(); <\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>About Minor Hotels Minor Hotels is a global hospitality group operating more than 560 hotels, resorts, and residences across 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe, and the Americas. Through a diverse portfolio of 12 hotel brands, Minor Hotels serves travellers around the world while continuing to expand its global [&hellip;]<\/p>\n","protected":false},"featured_media":157647,"parent":0,"comment_status":"closed","ping_status":"closed","template":"general-template","meta":{"_acf_changed":false,"wds_case_study_client_name":"Minor Hotels x Talogy: Building team resilience | Talogy","wds_case_study_alternate_title":"Building team resilience by linking performance and 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