{"id":145993,"date":"2026-06-16T15:27:18","date_gmt":"2026-06-16T15:27:18","guid":{"rendered":"https:\/\/talogy.com\/?post_type=case_study&#038;p=145993"},"modified":"2026-07-30T19:28:47","modified_gmt":"2026-07-30T19:28:47","slug":"nhs-eeast-x-talogy","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/en-gb\/case-studies\/nhs-eeast-x-talogy\/","title":{"rendered":"NHS EEAST x Talogy"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-white-breadcrumbs has-yellow-to-purple-gradient-background has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a609642e wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-cb0a7ccb wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-8142d6ba wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/en-gb\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/en-gb\/case-studies\/\">Case studies<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>NHS EEAST x Talogy<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-xxxl-font-size\" style=\"font-style:normal;font-weight:800\">Building an accredited NHS coaching community<\/h1>\n\n\n\n<p class=\"has-s-font-size wp-block-paragraph\" style=\"line-height:1.5\"><strong>Client:<\/strong> East of England Ambulance Service NHS Trust<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Connect with an expert<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<p class=\"wp-block-paragraph\">Explore how East of England Ambulance Service NHS Trust partnered with Talogy to develop accredited internal coaches and establish a Coaching Academy<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Industry: Healthcare<br>Global HQ: UK<br>Solution: Talogy&#8217;s Coaching with Emotional Intelligence programme<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">East of England Ambulance Service NHS Trust partnered with Talogy to develop 36 accredited internal coaches and establish a Coaching Academy that supports <a href=\"\/en-gb\/knowledge-hub\/leadership-development\/\">leadership development<\/a>, staff wellbeing and professional growth across a geographically dispersed frontline workforce.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Operating in a high-pressure healthcare environment, EEAST wanted to create greater consistency in coaching practice, increase internal coaching capability and establish the governance needed to support a sustainable NHS coaching culture. Through Talogy&#8217;s Coaching with Emotional Intelligence programme, the Trust is building a network of accredited coaches and laying the foundations for a high-quality coaching academy that can support colleagues across the organisation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">EEAST serves a large, diverse region with teams working in high-pressure, time-critical environments. Many leaders and specialists already used coaching or embedded coaching within mentoring, facilitation, clinical supervision, community first responder support and team development.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As the Trust invested in leadership capability and staff wellbeing, they identified three priorities:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Consistency and confidence<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Move variable approaches to a shared, professional standard of coaching practice.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Capacity and reach<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Build a sustainable internal group of accredited coaches to support colleagues across geographies and shift patterns.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Culture and quality<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Establish a <s>c<\/s>oaching academy with clear governance, supervision and measurement so coaching is safe, ethical and high impact in a healthcare context.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To meet these needs, EEAST wanted to offer three cohorts of 36 participants the opportunity to achieve a recognised coaching accreditation and lay the foundations for a Trust-wide Coaching Academy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Objectives of the programme<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Working in partnership with Talogy, EEAST set out to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Develop 36 accredited internal coaches through three cohorts of Coaching with Emotional Intelligence.<\/li>\n\n\n\n<li>Translate coaching strengths into consistent, professional practice, clarifying boundaries between coaching, mentoring and clinical supervision.<\/li>\n\n\n\n<li>Equip coaches with tools to help <a href=\"\/en-gb\/blog\/an-action-plan-to-increase-your-emotional-intelligence-at-work\/\">improve emotional intelligence<\/a>, can apply immediately in fast-paced, clinically sensitive settings.<\/li>\n\n\n\n<li>Create a Coaching Academy with robust governance, referral pathways, coach matching, supervision, CPD and evaluation.<\/li>\n\n\n\n<li>Embed a shared language and standard of coaching across the Trust to support performance, wellbeing, inclusion and patient-centred leadership.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">The solution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Talogy partnered closely with EEAST to design and deliver a blended solution that recognises the realities of ambulance operations, geographic dispersion and the emotional demands of frontline care.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Participants progressed through Talogy&#8217;s Coaching with Emotional Intelligence programme, delivered across three cohorts of 12 participants. The blended learning journey was designed to build capability and confidence while aligning to recognised accreditation standards. The approach was intentionally practical, helping experienced individuals translate what they already do into ethical, contracted and outcome-focused coaching.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Our solutions combined:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Interactive workshops delivered virtually and in person, designed around operational realities.<\/li>\n\n\n\n<li>Live skills practice with structured feedback and observed sessions.<\/li>\n\n\n\n<li>Reflective practice and learning journals to deepen self-awareness.<\/li>\n\n\n\n<li>Supervision to embed safe, ethical practice.<\/li>\n\n\n\n<li>Portfolio support leading to an externally recognised coaching accreditation.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Key areas of focus:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Coaching mindset, presence and emotional intelligence, including self-awareness, self-regulation and empathy.<\/li>\n\n\n\n<li>Contracting, ethics and boundaries, differentiating coaching from mentoring, line management and clinical supervision.<\/li>\n\n\n\n<li>Advanced listening, incisive questioning and feedback.<\/li>\n\n\n\n<li>Coaching models to help structure sessions.<\/li>\n\n\n\n<li>Outcome planning, accountability and evaluating coaching impact.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This approach honoured existing strengths while raising standards, clarity and confidence.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The impact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Across the first cohorts, engagement has been strong and feedback consistently positive.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NHS EEAST is seeing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A common language for coaching and clearer boundaries with mentoring and supervision.<\/li>\n\n\n\n<li>Increased confidence to run ethical, contracted coaching conversations.<\/li>\n\n\n\n<li>A growing internal network of trained coaches progressing toward accreditation.<\/li>\n\n\n\n<li>Foundations laid for a high-quality Coaching Academy with governance, supervision and measurement.<\/li>\n\n\n\n<li>Individuals reporting more purposeful, compassionate conversations that support performance, learning and wellbeing.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What&#8217;s next with Talogy?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As EEAST launches and scales its Coaching Academy, Talogy will continue to support:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accreditation completion for all three cohorts.<\/li>\n\n\n\n<li>Supervision infrastructure and an annual CPD plan tailored to operational realities.<\/li>\n\n\n\n<li>Supporting sustainable growth of the Coaching Academy.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Together, NHS EEAST and Talogy are building a compassionate, capability-rich coaching culture that strengthens people and care, where every conversation can make a difference.<\/p>\n\n\n\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained has-background is-nowrap is-layout-flex wp-container-core-group-is-layout-fd27e88f wp-block-group-is-layout-flex\" style=\"background:linear-gradient(345deg,#00cece 0%,#4b0074 45%,#39045b 100%);margin-top:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns alignwide wp-container-content-9cfa9a5a is-layout-flex wp-container-core-columns-is-layout-e0222329 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color has-xxl-font-size wp-elements-106310b03cf5e8c69d5195f302a6de7a\" id=\"form\">Do you have a similar challenge? Talk to our experts.<\/h2>\n\n\n\n<p class=\"has-secondary-900-color has-text-color has-teal-200-color has-link-color wp-elements-7a5b416048c7a29e4d41d9e5c6fae41e wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;border-radius:16px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained has-white-background-color has-background has-global-padding wp-container-core-group-is-layout-1d4118d3\" style=\"margin-top:0;margin-bottom:0;box-shadow:var(--wp--preset--shadow--elevation-200)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script> <script data-ot-ignore> (function() { function createHubSpotForm() { if (window.hbspt && window.hbspt.forms) { hbspt.forms.create({ region: \"eu1\", portalId: \"24974645\", formId: \"a8e069e9-cefb-4091-9dfe-26fd188ef5de\" }); } else { setTimeout(createHubSpotForm, 100); } } createHubSpotForm(); })(); <\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Explore how East of England Ambulance Service NHS Trust partnered with Talogy to develop accredited internal coaches and establish a Coaching Academy Industry: HealthcareGlobal HQ: UKSolution: Talogy&#8217;s Coaching with Emotional Intelligence programme East of England Ambulance Service NHS Trust partnered with Talogy to develop 36 accredited internal coaches and establish a Coaching Academy that supports [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"wds_case_study_client_name":"East of 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