{"id":26153,"date":"2022-03-09T17:39:19","date_gmt":"2022-03-09T17:39:19","guid":{"rendered":"https:\/\/www.talogy.com\/knowledge-hub\/competency-and-behaviour\/"},"modified":"2025-11-10T20:24:37","modified_gmt":"2025-11-10T20:24:37","slug":"competency-behaviour","status":"publish","type":"knowledge_hub","link":"https:\/\/talogy.com\/en-ae\/knowledge-hub\/competency-behaviour\/","title":{"rendered":"Competency and behaviour"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b8cc06b1 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,255,255) 0%,rgb(255,242,178) 23%,rgb(232,195,255) 48%,rgb(186,249,244) 100%);padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6a165bb8 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/en-ae\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/en-ae\/knowledge-hub\/\">Explore the latest talent topics<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Competency and behaviour<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-secondary-900-color has-text-color has-link-color has-xxxl-font-size wp-elements-562f817255fded041e357e151fe2fc1a\" style=\"font-style:normal;font-weight:800\">Competency and behaviour<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Connect with an expert<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group novashare-pattern has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><style>.ns-block-393f1cfe-b8f0-4179-baef-a64c1da35212 .ns-button{--ns-btn-color:#A335FF}.ns-block-393f1cfe-b8f0-4179-baef-a64c1da35212 .ns-button:hover{--ns-btn-color:#fff}body .ns-block-393f1cfe-b8f0-4179-baef-a64c1da35212 a.ns-button:hover .ns-button-wrapper>span{box-shadow:none !important;filter:brightness(1) !important}.ns-block-393f1cfe-b8f0-4179-baef-a64c1da35212 .ns-button-icon *,.ns-block-393f1cfe-b8f0-4179-baef-a64c1da35212 .ns-button-label span{color:#fff}.ns-block-393f1cfe-b8f0-4179-baef-a64c1da35212 .ns-button:hover .ns-button-icon *,.ns-block-393f1cfe-b8f0-4179-baef-a64c1da35212 .ns-button:hover .ns-button-label span{color:#A335FF}<\/style><div class='ns-buttons ns-block-393f1cfe-b8f0-4179-baef-a64c1da35212 ns-no-print'><div class='ns-buttons-wrapper'><a href='' aria-label='Share on LinkedIn' target='_blank' class='ns-button linkedin' rel='nofollow'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"-32 0 512 512\"><path fill=\"currentColor\" d=\"M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3M447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 76.7V448h-92.78V148.9h89.08v40.8h1.3c12.4-23.5 42.69-48.3 87.88-48.3 94 0 111.28 61.9 111.28 142.3V448z\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>LinkedIn<\/span><\/span><\/span><\/a><a href='' aria-label='Share 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124.72v70.62H22.89V288h81.39v224h100.17V288z\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Facebook<\/span><\/span><\/span><\/a><a href='' aria-label='Share on WhatsApp' target='_blank' class='ns-button whatsapp' rel='nofollow'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"-32 0 512 512\"><path fill=\"currentColor\" d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157m-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1s56.2 81.2 56.1 130.5c0 101.8-84.9 184.6-186.6 184.6m101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8s-14.3 18-17.6 21.8c-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7s-12.5-30.1-17.1-41.2c-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2s-9.7 1.4-14.8 6.9c-5.1 5.6-19.4 19-19.4 46.3s19.9 53.7 22.6 57.4c2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4s4.6-24.1 3.2-26.4c-1.3-2.5-5-3.9-10.5-6.6\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>WhatsApp<\/span><\/span><\/span><\/a><a href='' aria-label='Share via Email' target='_self' class='ns-button email' rel='nofollow'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7M256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Email<\/span><\/span><\/span><\/a><a href='' aria-label='Share on more networks' target='_blank' class='ns-button share' rel='nofollow' onClick='event.preventDefault();'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"-32 0 512 512\"><path fill=\"currentColor\" d=\"M352 320c-22.608 0-43.387 7.819-59.79 20.895l-102.486-64.054a96.55 96.55 0 0 0 0-41.683l102.486-64.054C308.613 184.181 329.392 192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.3 96.3 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Share<\/span><\/span><\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img decoding=\"async\" width=\"770\" height=\"578\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-1862958352_770x578_yellow.jpg\" alt=\"\" class=\"wp-image-108954\" style=\"border-radius:10px;box-shadow:var(--wp--preset--shadow--elevation-300)\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-1862958352_770x578_yellow.jpg 770w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-1862958352_770x578_yellow-300x225.jpg 300w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-1862958352_770x578_yellow-768x576.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-group alignwide has-black-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-97a15b39 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns two-keyline-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-border-color is-layout-flow wp-container-core-column-is-layout-d1ac5b5a wp-block-column-is-layout-flow\" style=\"border-color:#822ACC;border-width:2px;border-radius:15px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30);flex-basis:50%\">\n<p class=\"has-white-color has-text-color has-link-color has-s-font-size wp-elements-29421d307c64032850140b3525aca9a4\"><strong>Jump to section:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"#what-are-competencies\">What are competencies?<\/a><\/li>\n\n\n\n<li><a href=\"#what-is-the-difference-between-competency,-behaviour,-and-skill\">What is the difference between competency, behaviour, and skill?<\/a><\/li>\n\n\n\n<li><a href=\"#what-are-examples-of-competencies\">What are examples of competencies?<\/a><\/li>\n\n\n\n<li><a href=\"#how-are-competencies-used\">How are competencies used?<\/a><\/li>\n\n\n\n<li><a href=\"#why-are-competencies-used\">Why are competencies used?<\/a><\/li>\n\n\n\n<li><a href=\"#how-are-competencies-measured\">How are competencies measured?<\/a><\/li>\n\n\n\n<li><a href=\"#use-the-P.A.P.I.-personality-test-to-evaluate-candidate-competencies\">Use the P.A.P.I. personality test to evaluate candidate competencies<\/a><\/li>\n\n\n\n<li><a href=\"#what-are-the-competencies-of-the-future\">What are the competencies of the future?<\/a><\/li>\n\n\n\n<li><a href=\"#how-many-competencies-should-an-organization-use\">How many competencies should an organization use?<\/a><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<section class=\"wp-block-group alignwide video-content has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-style-column-reverse is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color has-xxl-font-size wp-elements-13c92935ac97003151cdca4aa825db9c\" id=\"what-are-competencies\" style=\"font-style:normal;font-weight:700\">What are competencies?<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-9446760444b083e351700f92e94053e9\">A competency comprises a set of specific, related characteristics and behaviours that are relevant to successful job performance. Characteristics that include underlying attributes of individuals, for example their personality, abilities, motivations, values, and skills.<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-5a8f3702f7d6d04230fcf18602c86b66\">Competency and competence are often mistakenly used interchangeably. Competence refers to the \u2018what\u2019; that is, the standards of performance and outputs required to demonstrate competence in the workplace. Saying that individuals are competent at something therefore implies they meet pre-defined performance standards. Competency, on the other hand, refers to the \u2018how\u2019; that is, the behaviours needed to bring about success. What is it the person does that results in effective performance?<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<script data-ot-ignore src=\"https:\/\/fast.wistia.com\/player.js\" async><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/njlulvw7jf.js\" async type=\"module\"><\/script><style>wistia-player[media-id='njlulvw7jf']:not(:defined) { background: center \/ contain no-repeat url('https:\/\/fast.wistia.com\/embed\/medias\/njlulvw7jf\/swatch'); display: block; filter: blur(5px); padding-top:56.25%; }<\/style> <wistia-player media-id=\"njlulvw7jf\" aspect=\"1.7777777777777777\"><\/wistia-player>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-is-the-difference-between-competency,-behaviour,-and-skill\">What is the difference between competency, behaviour, and skill?<\/h2>\n\n\n\n<p>Behaviour describes the way a person acts, irrespective of whether it is linked to effective performance at work. Competency on the other hand refers to behaviours that are linked to successful job performance. Both behaviour and competency are influenced by an individual\u2019s underlying characteristics (e.g., their personality, talents, abilities, motivations, values, and skills).<\/p>\n\n\n\n<p>While competency refers to sets of behaviours that are related to effective performance at work, skill refers to the ability to perform a task or action well. They may underpin competent behaviour, but unlike competencies, they exist regardless of whether or not they lead to effective work performance.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/info.talogy.com\/en-gb\/continuing-importance-of-competencies\" target=\"_blank\" rel=\"noreferrer noopener\">Download our whitepaper on the importance of competencies<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull tal-image-icon-list has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:4.5rem;padding-bottom:4.5rem\">\n<div class=\"wp-block-columns is-style-default is-layout-flex wp-container-core-columns-is-layout-f5a44f5b wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-global-padding is-layout-constrained wp-container-core-column-is-layout-c19476fc wp-block-column-is-layout-constrained\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-4b827052 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color has-xxl-font-size wp-elements-e47c45fcb31e06b4aeca7bc94e8ca342\" id=\"what-are-examples-of-competencies\" style=\"margin-bottom:var(--wp--preset--spacing--10);line-height:1.2\">What are examples of competencies?<\/h2>\n\n\n\n<p class=\"has-tertiary-500-color has-text-color has-link-color has-s-font-size wp-elements-5222b1d4fb80a1bf3a80f6f6e6e9bfaa\" style=\"line-height:1.5\">Organisations will have their own behaviour competency frameworks or models as well as their own approach for how competencies are defined. Some examples of competencies frequently used by organisations include:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-4b827052 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1160\" height=\"1450\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/interior-vertical-orange-background-man-smiling.jpg.jpg.jpg\" alt=\"man with arms crossed smiling\" class=\"wp-image-105085\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/interior-vertical-orange-background-man-smiling.jpg.jpg 1160w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/interior-vertical-orange-background-man-smiling.jpg-240x300.jpg 240w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/interior-vertical-orange-background-man-smiling.jpg-819x1024.jpg 819w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/interior-vertical-orange-background-man-smiling.jpg-768x960.jpg 768w\" sizes=\"(max-width: 1160px) 100vw, 1160px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-global-padding is-layout-constrained wp-container-core-column-is-layout-346627ba wp-block-column-is-layout-constrained\">\n<div class=\"wp-block-group icon-w-content-list is-nowrap is-layout-flex wp-container-core-group-is-layout-a5bdbfea wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-105570a8 wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-white-color has-text-color has-link-color has-s-font-size wp-elements-a60088eb792f4c41a2dbf5fa42c11de8\">Teamwork<\/h3>\n\n\n\n<p class=\"has-tertiary-500-color has-text-color has-link-color has-xs-font-size wp-elements-40085c40170789d736bc7e9e0ddc7ca2\">Proactively shares useful information with others and cooperates effectively in the pursuit of common goals.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group icon-w-content-list is-nowrap is-layout-flex wp-container-core-group-is-layout-a5bdbfea wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-105570a8 wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-white-color has-text-color has-link-color has-s-font-size wp-elements-979fd88bf68045166c43b6bbe1ef2cb8\">Customer focus<\/h3>\n\n\n\n<p class=\"has-tertiary-500-color has-text-color has-link-color has-xs-font-size wp-elements-b31e963088d20cd19001c477edd30b29\">Actively seeks to understand customer needs, appreciates the customer perspective, and strives to provide a positive customer experience.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group icon-w-content-list is-nowrap is-layout-flex wp-container-core-group-is-layout-a5bdbfea wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-105570a8 wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-white-color has-text-color has-link-color has-s-font-size wp-elements-f4862886c8a82ef9861928cb62079a67\">Communication<\/h3>\n\n\n\n<p class=\"has-tertiary-500-color has-text-color has-link-color has-xs-font-size wp-elements-a79d3ed754e765cd8714a31ec6d5f98b\">Communicates information in a clear and concise manner, tailors the message and approach to the purpose, context and audience, and checks understanding.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group icon-w-content-list is-nowrap is-layout-flex wp-container-core-group-is-layout-a5bdbfea wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-105570a8 wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-white-color has-text-color has-link-color has-s-font-size wp-elements-ac55979e0cbed90d6a2d800d8df846dd\">Coaching &amp; Developing<\/h3>\n\n\n\n<p class=\"has-tertiary-500-color has-text-color has-link-color has-xs-font-size wp-elements-ed7ac526d229ac07d4e57c742291630c\">Shares experience, provides constructive feedback, and encourages reflection to maximise performance and realise potential.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group icon-w-content-list is-nowrap is-layout-flex wp-container-core-group-is-layout-a5bdbfea wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-105570a8 wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-white-color has-text-color has-link-color has-s-font-size wp-elements-0de6ea46e56b312262af0e31a66b1560\">Prioritising &amp; Planning<\/h3>\n\n\n\n<p class=\"has-tertiary-500-color has-text-color has-link-color has-xs-font-size wp-elements-e100ef2c59a451e4633045cab29abaf0\">Identifies priorities, creates plans, and organises processes and resources to accomplish goals in a logical and efficient way.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group icon-w-content-list is-nowrap is-layout-flex wp-container-core-group-is-layout-a5bdbfea wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-105570a8 wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-white-color has-text-color has-link-color has-s-font-size wp-elements-f8bdb193d7f6a7b734411cf4b7f9962e\">Drive for results<\/h3>\n\n\n\n<p class=\"has-tertiary-500-color has-text-color has-link-color has-xs-font-size wp-elements-2849699480712c199ef3696156f28ad1\">Demonstrates determination, persistence, and focus on producing exceptional results.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-are-competencies-used\">How are competencies used?<\/h2>\n\n\n\n<p>Competencies are generally used as the foundation for talent management programs and are generally defined\/organised in terms of a framework or model. The <a href=\"https:\/\/talogy.com\/en-ae\/blog\/5-tips-for-implementing-competency-models-2\/\">competency model<\/a> or framework defines what success looks like for a job, level, role, or organisation. Competency models can be used as a basis for the recruitment of job candidates, selection of top-quality employees, development of existing employees, and ongoing performance management. They also provide a useful guide for employees themselves in terms of their understanding of their role and what is required of them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why-are-competencies-used\">Why are competencies used?<\/h2>\n\n\n\n<p>Competencies clarify what success looks like across the roles and functions in an organisation. They provide a common language that can be used across the talent management cycle including the recruitment and selection of new employees, development of existing employees, and performance management. Using competencies throughout the talent management cycle helps ensure the consistency and fairness of all talent management initiatives. It also helps to ensure effective performance by selecting for and\/or developing the competencies important for success.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-are-competencies-measured\">How are competencies measured?<\/h2>\n\n\n\n<p>Common methods of measuring competencies include assessments (e.g., <a href=\"https:\/\/talogy.com\/en-ae\/talent-management-solutions\/assessments\/papi-personality-questionnaire\/\">personality inventories<\/a>, <a href=\"https:\/\/talogy.com\/en-ae\/talent-management-solutions\/assessments\/360-feedback-assessment\/\">360 degree surveys<\/a>), <a href=\"https:\/\/talogy.com\/en-ae\/talent-management-solutions\/assessments\/360-feedback-assessment\/\">competency-based questionnaires or interviews<\/a>, and\/or assessment centres (including exercises like role plays, group discussions, presentations, and case studies). All the above methods can be used as part of a recruitment, selection, or development process with the best method dependent upon the competency to be measured and the purpose of the assessment (e.g., selection versus development).<\/p>\n\n\n\n<div class=\"wp-block-cover alignwide has-parallax cta-purple-banner\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:var(--wp--preset--spacing--70);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--70)\"><div class=\"wp-block-cover__image-background wp-image-130 has-parallax\" style=\"background-position:50% 50%;background-image:url(https:\/\/talogy.com\/wp-content\/themes\/talogy-theme\/assets\/images\/patterns\/cta-placeholder.png)\"><\/div><span aria-hidden=\"true\" class=\"wp-block-cover__background has-primary-700-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-cf3a80ec wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\" id=\"use-the-P.A.P.I.-personality-test-to-evaluate-candidate-competencies\">Use the P.A.P.I. personality test to evaluate candidate competencies<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Learn how to evaluate candidate competencies and accurately measure behavioural traits using the Personality and Preference Inventory (P.A.P.I.) personality test designed to help you gain a deeper understanding about what drives people.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-primary-500-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/talogy.com\/en-ae\/talent-management-solutions\/assessments\/papi-personality-questionnaire\/\" style=\"border-width:2px\"><strong>D<\/strong>iscover P.A.P.I.<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-black-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-deb7773a wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-700013b5057c936e7ecd6f1b873c7438\" id=\"what-are-the-competencies-of-the-future\" style=\"font-style:normal;font-weight:700\">What are the competencies of the future?<\/h2>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color has-link-color wp-elements-a040acec3c48a20e124a0193f164097b\">New technologies, a focus on <a href=\"https:\/\/talogy.com\/en-ae\/knowledge-hub\/diversity-inclusion\/\">diversity, equity, and inclusion<\/a>, and the rise in home or hybrid working have changed the world of work. With this comes a shift in what are considered the key competencies for success. Research suggests that the top competencies for the next decade will be:<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/info.talogy.com\/en-gb\/develop-remote-work-future-ready-skills\" target=\"_blank\" rel=\"noreferrer noopener\">How to develop future-ready skills for remote working<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-1a31e274 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-c9332249c4fbc7d3d3b193e83288f308\">Critical thinking<\/h3>\n\n\n\n<p class=\"has-text-align-center has-tertiary-200-color has-text-color has-link-color wp-elements-ddac5c053f7c127cf3f6192d0acc7d13\">Gathers and appraises information from a range of sources, identifies relevant from irrelevant information, and actively and objectively questions ideas, conclusions, and assumptions.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-1a31e274 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-0ff95d76f2973e670d6e75885a546610\">Learning agility<\/h3>\n\n\n\n<p class=\"has-text-align-center has-tertiary-200-color has-text-color has-link-color wp-elements-e6a34922a91f2c31c49803039d8fa83a\">Critically evaluates experiences, learns quickly from outcomes and feedback, and applies this learning in new situations to determine better approaches.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-1a31e274 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-91d4a77776d58f60559f32f1d4091b10\">Digital dexterity<\/h3>\n\n\n\n<p class=\"has-text-align-center has-tertiary-200-color has-text-color has-link-color wp-elements-aa70480dbc6cf90b98b4ad323fab4faf\">Rapidly adopts new technologies, either through adeptly grasping their usage (where needed) or through understanding their impact and empowering others to use them as needed.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-1a31e274 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-1db475a9aa554ef192606aeecb3ff670\">Building relationships<\/h3>\n\n\n\n<p class=\"has-text-align-center has-tertiary-200-color has-text-color has-link-color wp-elements-2f7447c4f962b2a416067254eaf1671a\">Connects easily with others, gains trust quickly, and builds and maintains effective relationships.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-1a31e274 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-f4412331fb098384563857e8068f5114\">Embracing diversity<\/h3>\n\n\n\n<p class=\"has-text-align-center has-tertiary-200-color has-text-color has-link-color wp-elements-0c1d6bdcaa74f241bce412736236ba0b\">Respects and appreciates individual differences, cultures, lifestyles, and traditions; actively includes diverse individuals and perspectives and treats people fairly, regardless of background.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-1a31e274 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-1d2b5d1b99b47ec91638dd1018184cec\">Resilience<\/h3>\n\n\n\n<p class=\"has-text-align-center has-tertiary-200-color has-text-color has-link-color wp-elements-19ad54af0ce6678dd1989a6ba4717ce5\">Bounces back from setbacks, disappointments, and criticism.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-1a31e274 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-685b0945c5dba3c8ea6ad92df4146cb9\">Change orientation<\/h3>\n\n\n\n<p class=\"has-text-align-center has-tertiary-200-color has-text-color has-link-color wp-elements-044363eacffd84462b81c0caec99c88e\">Maintains a positive attitude toward change and appreciates the opportunities that change presents.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-many-competencies-should-an-organization-use\">How many competencies should an organisation use?<\/h2>\n\n\n\n<p>Competency libraries can contain upwards of 50 different competencies. However, when operationalized in an organization\u2019s competency behavior framework, a useful number to aspire to is 6-10 competencies per job, role, level, or company. This allows the competency behavior framework to be comprehensive enough to cover the breadth of performance and\/or all jobs within an organization, while keeping the number of competencies within a reasonable range for employees and managers to understand.<\/p>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-85518bf0 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-primary-500-color has-text-color has-link-color has-xxl-font-size wp-elements-13629eff7dab51c3f15d8dd4fa5ad68f\" id=\"form\">Learn how Talogy can help your organisation design competency frameworks that ensure Talent Management success.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-border-color has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#A335FF;border-width:2px;border-radius:15px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b807a22d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script>\n\n<script>\n(function() {\n    function createHubSpotForm() {\n        if (window.hbspt && window.hbspt.forms) {\n            hbspt.forms.create({\n                region: \"eu1\",\n                portalId: \"24974645\",\n                formId: \"cae533e7-4bc4-4718-9484-10d52830550b\"\n            });\n        } else {\n            setTimeout(createHubSpotForm, 100);\n        }\n    }\n    createHubSpotForm();\n})();\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Competency and behaviour Jump to section: What are competencies? A competency comprises a set of specific, related characteristics and behaviours that are relevant to successful job performance. Characteristics that include underlying attributes of individuals, for example their personality, abilities, motivations, values, and skills. Competency and competence are often mistakenly used interchangeably. Competence refers to the [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"tax_category":[462,463],"tax_topic":[213],"tax_industry":[494,495,496,497,498,499,500,185,501,502],"class_list":["post-26153","knowledge_hub","type-knowledge_hub","status-publish","hentry","tax_category-develop-en-ae","tax_category-screen-select-en-ae","tax_topic-competency-behavior-en-ae","tax_industry-automotive-en-ae","tax_industry-energy-utility","tax_industry-federal-government-en-ae","tax_industry-finance-insurance-en-ae","tax_industry-healthcare-en-ae","tax_industry-manufacturing-en-ae","tax_industry-professional-services-en-ae","tax_industry-public-sector-en-ae","tax_industry-retail-en-ae","tax_industry-state-local-government"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Using &amp; measuring competencies - Talogy<\/title>\n<meta name=\"description\" content=\"Using competencies allows you to clarify what success looks like across each role in your business. 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