{"id":23469,"date":"2022-11-05T07:50:14","date_gmt":"2022-11-05T07:50:14","guid":{"rendered":"https:\/\/www.talogy.com\/case-study\/reduce-involuntary-terminations-by-focusing-on-behavioural-competencies\/"},"modified":"2025-11-16T14:53:21","modified_gmt":"2025-11-16T14:53:21","slug":"hospital-behavioral-competencies-reduce-terminations","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/en-ae\/case-studies\/hospital-behavioral-competencies-reduce-terminations\/","title":{"rendered":"Reduce involuntary terminations by focusing on behavioural competencies"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b8cc06b1 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,255,255) 0%,rgb(186,249,244) 13%,rgb(232,195,255) 59%);padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6a165bb8 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/en-ae\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/en-ae\/case-studies\/\">Talogy client success stories<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Give hiring managers the tools to identify candidates who fit the culture<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-secondary-900-color has-text-color has-link-color has-xxxl-font-size wp-elements-f6d213758516d207381d3c6055727313\" style=\"font-style:normal;font-weight:800\">Give hiring managers the tools to identify candidates who fit the culture<\/h1>\n\n\n\n<p class=\"has-secondary-900-color has-text-color has-link-color has-s-font-size wp-elements-a784ce795c80e8cfcbf31b1c8fe76ec2\" style=\"line-height:1.5\">Reduce involuntary terminations by focusing on behavioural competencies<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Connect with an expert<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group novashare-pattern has-global-padding is-layout-constrained 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href='' aria-label='Share on more networks' target='_blank' class='ns-button share' rel='nofollow' onClick='event.preventDefault();'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"-32 0 512 512\"><path fill=\"currentColor\" d=\"M352 320c-22.608 0-43.387 7.819-59.79 20.895l-102.486-64.054a96.55 96.55 0 0 0 0-41.683l102.486-64.054C308.613 184.181 329.392 192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.3 96.3 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Share<\/span><\/span><\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img decoding=\"async\" width=\"770\" height=\"578\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-purple-background-woman-hands-on-hips.jpg\" alt=\"woman posing with hands on hips\" class=\"wp-image-104123\" style=\"border-radius:10px;box-shadow:var(--wp--preset--shadow--elevation-300)\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-purple-background-woman-hands-on-hips.jpg 770w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-purple-background-woman-hands-on-hips-300x225.jpg 300w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-purple-background-woman-hands-on-hips-768x576.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading\">Challenge<\/h2>\n\n\n\n<p>This regional community hospital system is representative of the challenges facing most smaller health systems. It is moving to a high performance, integrated system, from two very different hospitals \u2013 all under relatively new leadership. The system is reinventing itself to meet the needs of its community. They want to attract and retain people who are adaptable and suited to this culture.<\/p>\n\n\n\n<p>An in-depth cultural assessment by the Talogy team revealed that employees were struggling with new high-performance expectations, including adapting to a lean process program. The organisation reached the conclusion that some employees aren\u2019t suited to a high performance culture. Analysis also revealed that many nurses, rather than taking a \u201cpatient-centric\u201d approach to their work, were more \u201cnursing-centric\u201d \u2013 i.e., their day and approach were built around what they believed were their specific nursing duties \u2013 not the patients\u2019 needs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p>Leadership tasked Human Resources with finding an approach that would identify people better suited to the culture they envisioned, and in the short term, reduce the early \u201cfor-cause\u201d terminations. The Talogy Healthcare Consulting team built a comprehensive selection system by defining key behavioural competencies, implementing Interviewing Solutions (formerly known as Select Interviewing<sup>\u00ae<\/sup>) and pre-employment behavioural screening integrated with the applicant tracking system.<\/p>\n\n\n\n<p>What does a comprehensive selection system look like?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Define the important and predictive behavioural competencies you need to target (i.e., dependability, attention to detail, collaboration, adaptability, patient focus)<\/li>\n\n\n\n<li>Build these competencies into the selection system, including:\n<ul class=\"wp-block-list\">\n<li>The application process<\/li>\n\n\n\n<li>The resume review process<\/li>\n\n\n\n<li>Talogy&#8217;s healthcare solutions &#8211; custom designed job family level interview guides and hiring-manager training<\/li>\n\n\n\n<li>Talogy\u2019s pre-employment behavioural assessments<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>The same behavioural competencies were then built into the performance management system so that staff are evaluated on the same behavioural skills that are the focus on the selection process.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Results<\/h2>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"640\" height=\"360\" src=\"http:\/\/talogy.com\/wp-content\/uploads\/2021\/11\/graph-involuntary-terminations-90-days.jpg\" alt=\"\" class=\"wp-image-2403\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2021\/11\/graph-involuntary-terminations-90-days.jpg 640w, https:\/\/talogy.com\/wp-content\/uploads\/2021\/11\/graph-involuntary-terminations-90-days-300x169.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"640\" height=\"360\" src=\"http:\/\/talogy.com\/wp-content\/uploads\/2021\/11\/graph-involuntary-terminations-first-year.jpg\" alt=\"\" class=\"wp-image-2416\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2021\/11\/graph-involuntary-terminations-first-year.jpg 640w, https:\/\/talogy.com\/wp-content\/uploads\/2021\/11\/graph-involuntary-terminations-first-year-300x169.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Summary<\/h2>\n\n\n\n<p>You can\u2019t build a new culture with the wrong people. This system was struggling to build the right team for a high-performance culture, but as many as 15% of new hires were quickly revealed as not having what it takes. This means that human resources\u2019 time and energy were constantly finding candidates to fill the same positions. The new selection system and tools gives hiring managers the tools to do a better job identifying candidates who are suited to the new culture. With the right people on board, the system can now focus on making the other important changes that drive a high performance culture.<\/p>\n\n\n\n<div class=\"wp-block-group alignwide has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-85518bf0 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-primary-500-color has-text-color has-link-color has-xxl-font-size wp-elements-3c428ba165352dd981c3a0ddcd49c1f7\" id=\"form\">Do you have a similar challenge? Talk to our experts.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-border-color has-primary-500-border-color has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:2px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b807a22d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script>\n\n<script data-ot-ignore>\n(function() {\n    function createHubSpotForm() {\n        if (window.hbspt && window.hbspt.forms) {\n            hbspt.forms.create({\n                region: \"eu1\",\n                portalId: \"24974645\",\n                formId: \"cae533e7-4bc4-4718-9484-10d52830550b\"\n            });\n        } else {\n            setTimeout(createHubSpotForm, 100);\n        }\n    }\n    createHubSpotForm();\n})();\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Give hiring managers the tools to identify candidates who fit the culture Reduce involuntary terminations by focusing on behavioural competencies Challenge This regional community hospital system is representative of the challenges facing most smaller health systems. It is moving to a high performance, integrated system, from two very different hospitals \u2013 all under relatively new [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"comment_status":"open","ping_status":"closed","template":"single-post","meta":{"wds_case_study_client_name":"","wds_case_study_alternate_title":"Give hiring managers the tools to identify candidates who fit the culture","wds_case_study_client_logo":"","footnotes":""},"tags":[],"case_study_assessment_type":[819,823],"tax_category":[],"tax_industry":[498],"case_study_talent":[600,631],"class_list":["post-23469","case_study","type-case_study","status-publish","hentry","case_study_assessment_type-interviewing-en-ae","case_study_assessment_type-modular-system-solutions-en-ae","tax_industry-healthcare-en-ae","case_study_talent-assessing-selection-en-ae","case_study_talent-hiring-culture-fit-retention"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Community hospital reduces involuntary terminations - 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