{"id":23469,"date":"2022-11-05T07:50:14","date_gmt":"2022-11-05T07:50:14","guid":{"rendered":"https:\/\/www.talogy.com\/case-study\/reduce-involuntary-terminations-by-focusing-on-behavioural-competencies\/"},"modified":"2026-07-14T16:43:36","modified_gmt":"2026-07-14T16:43:36","slug":"hospital-behavioral-competencies-reduce-terminations","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/en-ae\/case-studies\/hospital-behavioral-competencies-reduce-terminations\/","title":{"rendered":"Reduce involuntary terminations by focusing on behavioural competencies"},"content":{"rendered":"\n
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Home<\/a><\/span> \/ Case studies<\/a><\/span> \/ Reduce involuntary terminations by focusing on behavioural competencies<\/strong><\/span><\/span><\/div>\n\n\n

Give hiring managers the tools to identify candidates who fit the culture<\/h1>\n\n\n\n

Reduce involuntary terminations by focusing on behavioural competencies<\/p>\n\n\n\n

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Connect with an expert<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

Challenge<\/h2>\n\n\n\n

This regional community hospital system is representative of the challenges facing most smaller health systems. It is moving to a high performance, integrated system, from two very different hospitals \u2013 all under relatively new leadership. The system is reinventing itself to meet the needs of its community. They want to attract and retain people who are adaptable and suited to this culture.<\/p>\n\n\n\n

An in-depth cultural assessment by the Talogy team revealed that employees were struggling with new high-performance expectations, including adapting to a lean process program. The organisation reached the conclusion that some employees aren\u2019t suited to a high performance culture. Analysis also revealed that many nurses, rather than taking a \u201cpatient-centric\u201d approach to their work, were more \u201cnursing-centric\u201d \u2013 i.e., their day and approach were built around what they believed were their specific nursing duties \u2013 not the patients\u2019 needs.<\/p>\n\n\n\n

Solution<\/h2>\n\n\n\n

Leadership tasked Human Resources with finding an approach that would identify people better suited to the culture they envisioned, and in the short term, reduce the early \u201cfor-cause\u201d terminations. The Talogy Healthcare Consulting team built a comprehensive selection system by defining key behavioural competencies, implementing Interviewing Solutions (formerly known as Select Interviewing\u00ae<\/sup>) and pre-employment behavioural screening integrated with the applicant tracking system.<\/p>\n\n\n\n

What does a comprehensive selection system look like?<\/p>\n\n\n\n

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  • Define the important and predictive behavioural competencies you need to target (i.e., dependability, attention to detail, collaboration, adaptability, patient focus)<\/li>\n\n\n\n
  • Build these competencies into the selection system, including:\n
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    • The application process<\/li>\n\n\n\n
    • The resume review process<\/li>\n\n\n\n
    • Talogy’s healthcare solutions – custom designed job family level interview guides and hiring-manager training<\/li>\n\n\n\n
    • Talogy\u2019s pre-employment behavioural assessments<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

      The same behavioural competencies were then built into the performance management system so that staff are evaluated on the same behavioural skills that are the focus on the selection process.<\/p>\n\n\n\n

      Results<\/h2>\n\n\n\n
      \"involuntary<\/figure>\n\n\n\n
      \"involuntary<\/figure>\n\n\n\n

      Summary<\/h2>\n\n\n\n

      You can\u2019t build a new culture with the wrong people. This system was struggling to build the right team for a high-performance culture, but as many as 15% of new hires were quickly revealed as not having what it takes. This means that human resources\u2019 time and energy were constantly finding candidates to fill the same positions. The new selection system and tools gives hiring managers the tools to do a better job identifying candidates who are suited to the new culture. With the right people on board, the system can now focus on making the other important changes that drive a high performance culture.<\/p>\n\n\n\n

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      Do you have a similar challenge? Talk to our experts.<\/h2>\n<\/div>\n\n\n\n
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