{"id":23446,"date":"2022-11-05T01:40:48","date_gmt":"2022-11-05T01:40:48","guid":{"rendered":"https:\/\/www.talogy.com\/case-study\/northern-gas-networks\/"},"modified":"2025-11-30T14:09:14","modified_gmt":"2025-11-30T14:09:14","slug":"northern-gas-networks-employee-teams-development","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/en-ae\/case-studies\/northern-gas-networks-employee-teams-development\/","title":{"rendered":"Northern Gas Networks"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b8cc06b1 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,255,255) 0%,rgb(245,235,255) 30%,rgb(232,195,255) 100%);padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6a165bb8 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/en-ae\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/en-ae\/case-studies\/\">Talogy client success stories<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Identifying and maximising the involvement of talented staff in business strategy realisation<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-secondary-900-color has-text-color has-link-color has-xxxl-font-size wp-elements-42bf609957e17f389041214825b46d11\" style=\"font-style:normal;font-weight:800\">Identifying and maximising the involvement of talented staff in business strategy realisation<\/h1>\n\n\n\n<p class=\"has-secondary-900-color has-text-color has-link-color has-s-font-size wp-elements-4602cc463e3f6451ab361fe4b13438fd\" style=\"line-height:1.5\"><strong>Client:<\/strong> Northern Gas Networks<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Connect with an expert<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group novashare-pattern has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><style>.ns-block-9ed88121-77e8-4b37-8ceb-adf7f1abf69d .ns-button{--ns-btn-color:#A335FF}.ns-block-9ed88121-77e8-4b37-8ceb-adf7f1abf69d .ns-button:hover{--ns-btn-color:#fff}body 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0-59.3-25.2-115-67.1-157m-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1s56.2 81.2 56.1 130.5c0 101.8-84.9 184.6-186.6 184.6m101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8s-14.3 18-17.6 21.8c-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7s-12.5-30.1-17.1-41.2c-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2s-9.7 1.4-14.8 6.9c-5.1 5.6-19.4 19-19.4 46.3s19.9 53.7 22.6 57.4c2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4s4.6-24.1 3.2-26.4c-1.3-2.5-5-3.9-10.5-6.6\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>WhatsApp<\/span><\/span><\/span><\/a><a href='' aria-label='Share via Email' target='_self' class='ns-button email' rel='nofollow'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"-32 0 512 512\"><path fill=\"currentColor\" d=\"M352 320c-22.608 0-43.387 7.819-59.79 20.895l-102.486-64.054a96.55 96.55 0 0 0 0-41.683l102.486-64.054C308.613 184.181 329.392 192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.3 96.3 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Share<\/span><\/span><\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img decoding=\"async\" width=\"770\" height=\"578\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-lime-background-man-button-down-shirt.jpg\" alt=\"man wearing denim button down shirt\" class=\"wp-image-104227\" style=\"border-radius:10px;box-shadow:var(--wp--preset--shadow--elevation-300)\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-lime-background-man-button-down-shirt.jpg 770w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-lime-background-man-button-down-shirt-300x225.jpg 300w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-lime-background-man-button-down-shirt-768x576.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<p>NGN transports natural gas to 2.7 million customers across the North East, North, East and West Yorkshire and Northern Cumbria. The company has over 1,500 direct employees and a further 600+ employed through service providers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The challenge<\/h2>\n\n\n\n<p>In 2010 NGN was rated the worst performing gas network for customer service. By 2015 it had become the leader in all performance areas; having driven through a relentless programme of change, focused on creating the right culture to deliver for its customers. In response to regulatory pressure to simultaneously reduce costs and improve operational performance, NGN\u2019s talent management strategy forms an integral and critical part of the CEO and board members\u2019 ambition to be more customer oriented and agile; identifying and maximising the involvement of talented staff in its realisation.<\/p>\n\n\n\n<p>NGN recognised a need to partner with a leading talent management consultancy that would provide support and challenge to the strategy\u2019s development and realisation as the business planned to draft and win their bid for the next 10-year regulatory period. NGN identified as a priority making a serious investment in developing its people; enabling them to be at their best and allowing individuals and the business to understand strengths and development needs as a starting point for further growth. NGN\u2019s mandate to us was to create a strategy that resulted in a talent identification and development process that for individual staff was different, challenging, but also fun.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The solution<\/h2>\n\n\n\n<p>Since NGN looks outside of the energy industry for inspiration to successful organisations such as John Lewis and McLaren, rather than use leadership behaviours from elsewhere in the energy industry, we recommended development of a bespoke competency framework, using language to reflect NGN\u2019s culture of inclusivity and to enhance engagement and take-up. Using best-practice job analysis and research methodology and maximum participation across the business, the resulting seven competencies were in turn aligned with three broad talent pools. These competencies formed the foundation of the design of a series of talent centres and a choice of behavioural and psychometric assessments.<\/p>\n\n\n\n<p>NGN\u2019s CEO, Mark Horsley and Business Review Group (BRG) colleagues were intimately involved at all stages of the development and implementation of the strategy. Given the mandate for an element of fun and NGN\u2019s excitement about McLaren\u2019s operation, we recommended a Formula 1 theme to percolate through all language used in the talent centres (e.g., rating scales, roles of observers and assessors, pre\/during\/post centre communications \u2013 even to the extent that participants wore F1 shirts!).<\/p>\n\n\n\n<p>Each participating individual received a feedback report, shared in a 1-1 coaching session that summarised:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Talent centre performance against competencies.<\/li>\n\n\n\n<li>Preferred talent pool (People Manager, Networker, Specialist) as suggested by competency performance.<\/li>\n\n\n\n<li>Saville Wave, Emotional Intelligence Profile and Learning Styles Questionnaire results.<\/li>\n\n\n\n<li>What this meant for current or future roles.<\/li>\n\n\n\n<li>A talent development plan to implement in the workplace.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">The results<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Since completing the talent centres, six participants have been promoted within NGN, and two of them have taken positions on the senior management team.<\/li>\n\n\n\n<li>78% of candidates had a better understanding of their strengths and development areas.<\/li>\n\n\n\n<li>Data from the talent centres resulted in a professional development programme, influencing its planning, content and approach.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group alignwide has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-85518bf0 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-primary-500-color has-text-color has-link-color has-xxl-font-size wp-elements-3c428ba165352dd981c3a0ddcd49c1f7\" id=\"form\">Do you have a similar challenge? Talk to our experts.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-border-color has-primary-500-border-color has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:2px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b807a22d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script>\n\n<script data-ot-ignore>\n(function() {\n    function createHubSpotForm() {\n        if (window.hbspt && window.hbspt.forms) {\n            hbspt.forms.create({\n                region: \"eu1\",\n                portalId: \"24974645\",\n                formId: \"cae533e7-4bc4-4718-9484-10d52830550b\"\n            });\n        } else {\n            setTimeout(createHubSpotForm, 100);\n        }\n    }\n    createHubSpotForm();\n})();\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Identifying and maximising the involvement of talented staff in business strategy realisation Client: Northern Gas Networks NGN transports natural gas to 2.7 million customers across the North East, North, East and West Yorkshire and Northern Cumbria. The company has over 1,500 direct employees and a further 600+ employed through service providers. The challenge In 2010 [&hellip;]<\/p>\n","protected":false},"featured_media":119290,"parent":0,"comment_status":"open","ping_status":"closed","template":"general-template","meta":{"wds_case_study_client_name":"Northern Gas Networks","wds_case_study_alternate_title":"Identifying and maximising the involvement of talented staff in business strategy realisation","wds_case_study_client_logo":"https:\/\/talogy.com\/wp-content\/uploads\/2025\/09\/logo-Northern-Gas-Network.svg","footnotes":""},"tags":[],"case_study_assessment_type":[803,805,813],"tax_category":[],"tax_industry":[495],"case_study_talent":[616,622,646],"class_list":["post-23446","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_assessment_type-ability-aptitude-en-ae","case_study_assessment_type-assessment-development-centres","case_study_assessment_type-emotional-intelligence-en-ae","tax_industry-energy-utility","case_study_talent-delivering-people-development-performance","case_study_talent-developing-leaders-today-tomorrow","case_study_talent-succession-planning-en-ae"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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