{"id":23436,"date":"2022-11-05T08:20:27","date_gmt":"2022-11-05T08:20:27","guid":{"rendered":"https:\/\/www.talogy.com\/case-study\/four-hospitals-cut-service-worker-turnover\/"},"modified":"2025-11-19T22:00:19","modified_gmt":"2025-11-19T22:00:19","slug":"hospital-improve-selection-reduce-turnover","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/en-ae\/case-studies\/hospital-improve-selection-reduce-turnover\/","title":{"rendered":"Four hospitals cut service worker turnover"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b8cc06b1 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,255,255) 0%,rgb(255,242,178) 23%,rgb(232,195,255) 48%,rgb(186,249,244) 100%);padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6a165bb8 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/en-ae\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/en-ae\/case-studies\/\">Talogy client success stories<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Improve the selection process to ensure better job fit and reduce turnover<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-secondary-900-color has-text-color has-link-color has-xxxl-font-size wp-elements-11c274763a69d7378edd6b63e0610590\" style=\"font-style:normal;font-weight:800\">Improve the selection process to ensure better job fit and reduce turnover<\/h1>\n\n\n\n<p class=\"has-secondary-900-color has-text-color has-link-color has-s-font-size wp-elements-5f986b7f298cbb8ad1e7ebbefe707e89\" style=\"line-height:1.5\">Four hospitals cut service worker turnover<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Connect with an expert<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group novashare-pattern has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><style>.ns-block-798a0443-1b57-4d39-9883-073117119222 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onClick='event.preventDefault();'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"-32 0 512 512\"><path fill=\"currentColor\" d=\"M352 320c-22.608 0-43.387 7.819-59.79 20.895l-102.486-64.054a96.55 96.55 0 0 0 0-41.683l102.486-64.054C308.613 184.181 329.392 192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.3 96.3 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Share<\/span><\/span><\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img decoding=\"async\" width=\"770\" height=\"578\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-man-orange-button-down.jpg\" alt=\"man wearing orange button down shirt\" class=\"wp-image-104448\" style=\"border-radius:10px;box-shadow:var(--wp--preset--shadow--elevation-300)\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-man-orange-button-down.jpg 770w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-man-orange-button-down-300x225.jpg 300w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-man-orange-button-down-768x576.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading\">Challenge<\/h2>\n\n\n\n<p>Voluntary turnover, particularly in the first year, is a good indicator of an organisation\u2019s effectiveness in hiring and assimilating staff. First year turnover in the hospital sector, at 28.3%, is significantly higher than the rest of U.S. industries at 21.5%. After their first year at a hospital, 22.2% of first year nurses leave and for some segments of the hospital workforce, turnover is often over 50% (PricewaterhouseCoopers Saratoga 2012\/2013 U.S. Human Capital Effectiveness Report). The report also points out the bottom line impact. It estimates the cost of turnover as 1.5 times the base salary of an exempt employee and .5 times the base salary of a non-exempt employee. These four hospitals, part of the same health system, are located within a 15-mile radius of each other. They had a long history of turnover in service worker positions, particularly dietary, environmental services, and transporters \u2013 as high as 63%. The system had done extensive analysis and tried several strategies, with little success. In addition, hiring managers were reviewing up to 50 resumes and interviewing as many as 10 candidates to fill a single position. There had been no coordination of recruiting efforts and the four were actually competing for talent from the same pool of candidates.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p>Turnover is a complex problem, but the most direct solution is to improve the selection process to ensure a better job \u201cfit\u201d and ensure that candidates\u2019 skills and behavioural competencies are in line with the desired organisational culture. Accordingly, we took a comprehensive approach:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Define the desired competencies<\/h3>\n\n\n\n<p>Dependability is the first functional competency that comes to mind with these positions. Senior leaders at this health system recognise that front line workers impact the patient and family experience. They want staff who will contribute to the patient-centred culture they are building. Our team used focus groups and surveys to understand not only the variables that have historically contributed to turnover, but also those that will predict long term success. In a few short weeks, we developed a competency model for these positions that would form the basis of an efficient, effective, and legally defensible hiring system.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Hiring process centralisation<\/h3>\n\n\n\n<p>Working with human resources, we designed a centralised process for sourcing and screening candidates for all four hospitals ensuring maximum return on recruiting efforts from a common talent pool. The central team reviews applications and pre-employment assessment results to eliminate candidates with little chance to succeed. A phone screen narrows the pool even further and the final candidates are sent to the hiring manager. A communication process was created so that recruiters and hiring managers are working closely to constantly improve efficiency and selection accuracy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Assessment tools<\/h3>\n\n\n\n<p>The tools focus on dependability, compassion, patient-focus, adaptability, and collaboration. The central recruiting team uses the Talogy healthcare solution, administered seamlessly through the applicant tracking system, to evaluate candidates\u2019 behavioural competencies and eliminate the bottom 25% of candidates. Concise, structured, behavioural interview guides were created based on the defined competencies. All hiring managers are trained in Select Interviewing<sup>\u00ae<\/sup>&nbsp;with a combination of live training and Select Interviewing<sup>\u00ae<\/sup>&nbsp;Online ensuring an effective, predictive candidate interview.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Results<\/h2>\n\n\n\n<section class=\"wp-block-group alignwide text-content-wrapper is-style-section-dark has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-section-dark--1\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-top\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"640\" height=\"360\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2021\/11\/graph-service-worker-short-term-turnover.jpg\" alt=\"service worker short term turnover graph\" class=\"wp-image-2390 size-full\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2021\/11\/graph-service-worker-short-term-turnover.jpg 640w, https:\/\/talogy.com\/wp-content\/uploads\/2021\/11\/graph-service-worker-short-term-turnover-300x169.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h3 class=\"wp-block-heading\">Short term turnover<\/h3>\n\n\n\n<p>In just the first four months of the project, 121 employees were added. When compared to the 119 hires in the same period for the previous year, short term turnover was cut in half. Actual savings: $450,000. Savings over an entire year: $1.3 Million.<\/p>\n<\/div><\/div>\n<\/section>\n\n\n\n<h3 class=\"wp-block-heading\">Efficiency<\/h3>\n\n\n\n<p>The system allows recruiters to narrow the candidate pool to a more qualified group of applicants without increasing recruiter headcount, effort, or energy. Recruiters and hiring managers only spend time and resources on better qualified candidates. Hiring managers are not required to review resumes and when a candidate is sent to the hiring manger by the central team, there is an 85% chance that candidate is suitable for hire. This allows managers to spend more time managing and less time hiring.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The patient experience<\/h3>\n\n\n\n<p>Nursing staff quickly noticed an improvement in the quality of transporters. Feedback from HR, following a nursing team meeting:<\/p>\n\n\n\n<p>During a discussion about patient centred care, two nurses spoke up and said that <strong>\u201ctransport gets it\u201d<\/strong> and that the new transporters have been great.&nbsp;Further, a Unit Director mentioned a long-term patient has been depressed.&nbsp;After a transport last week, the patient came back in <strong>better spirits<\/strong> and had <strong>bonded<\/strong> with the transporter!<\/p>\n\n\n\n<div class=\"wp-block-group alignwide has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-85518bf0 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-primary-500-color has-text-color has-link-color has-xxl-font-size wp-elements-3c428ba165352dd981c3a0ddcd49c1f7\" id=\"form\">Do you have a similar challenge? Talk to our experts.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-border-color has-primary-500-border-color has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:2px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b807a22d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script>\n\n<script data-ot-ignore>\n(function() {\n    function createHubSpotForm() {\n        if (window.hbspt && window.hbspt.forms) {\n            hbspt.forms.create({\n                region: \"eu1\",\n                portalId: \"24974645\",\n                formId: \"cae533e7-4bc4-4718-9484-10d52830550b\"\n            });\n        } else {\n            setTimeout(createHubSpotForm, 100);\n        }\n    }\n    createHubSpotForm();\n})();\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Improve the selection process to ensure better job fit and reduce turnover Four hospitals cut service worker turnover Challenge Voluntary turnover, particularly in the first year, is a good indicator of an organisation\u2019s effectiveness in hiring and assimilating staff. First year turnover in the hospital sector, at 28.3%, is significantly higher than the rest of [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"comment_status":"open","ping_status":"closed","template":"general-template","meta":{"wds_case_study_client_name":"","wds_case_study_alternate_title":"Improve the selection process to ensure better job fit and reduce turnover","wds_case_study_client_logo":"","footnotes":""},"tags":[],"case_study_assessment_type":[803,809,819,823],"tax_category":[],"tax_industry":[498],"case_study_talent":[600,631],"class_list":["post-23436","case_study","type-case_study","status-publish","hentry","case_study_assessment_type-ability-aptitude-en-ae","case_study_assessment_type-candidate-screening-en-ae","case_study_assessment_type-interviewing-en-ae","case_study_assessment_type-modular-system-solutions-en-ae","tax_industry-healthcare-en-ae","case_study_talent-assessing-selection-en-ae","case_study_talent-hiring-culture-fit-retention"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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