{"id":23422,"date":"2022-11-05T05:50:10","date_gmt":"2022-11-05T05:50:10","guid":{"rendered":"https:\/\/www.talogy.com\/case-study\/british-gas\/"},"modified":"2025-10-16T22:47:11","modified_gmt":"2025-10-16T22:47:11","slug":"british-gas-improve-leadership-emotional-intelligence","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/en-ae\/case-studies\/british-gas-improve-leadership-emotional-intelligence\/","title":{"rendered":"British Gas"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b8cc06b1 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,255,255) 0%,rgb(255,242,178) 23%,rgb(232,195,255) 48%,rgb(186,249,244) 100%);padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6a165bb8 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/en-ae\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/en-ae\/case-studies\/\">Talogy client success stories<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Improving leadership of top talent through EI<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-secondary-900-color has-text-color has-link-color has-xxxl-font-size wp-elements-b7c1f19d60021b72342e6b2e05dd4d7d\" style=\"font-style:normal;font-weight:800\">Improving leadership of top talent through EI<\/h1>\n\n\n\n<p class=\"has-secondary-900-color has-text-color has-link-color has-s-font-size wp-elements-8fbf41f627c7369e3e5ed915b132f204\" style=\"line-height:1.5\"><strong>Client:<\/strong> British Gas<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Connect with an expert<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group novashare-pattern has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><style>.ns-block-c56b594b-b385-4f3d-bd44-f9992fcade13 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283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157m-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1s56.2 81.2 56.1 130.5c0 101.8-84.9 184.6-186.6 184.6m101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8s-14.3 18-17.6 21.8c-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7s-12.5-30.1-17.1-41.2c-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2s-9.7 1.4-14.8 6.9c-5.1 5.6-19.4 19-19.4 46.3s19.9 53.7 22.6 57.4c2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4s4.6-24.1 3.2-26.4c-1.3-2.5-5-3.9-10.5-6.6\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>WhatsApp<\/span><\/span><\/span><\/a><a href='' aria-label='Share via Email' target='_self' class='ns-button email' rel='nofollow'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7M256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Email<\/span><\/span><\/span><\/a><a href='' aria-label='Share on more networks' target='_blank' class='ns-button share' rel='nofollow' onClick='event.preventDefault();'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"-32 0 512 512\"><path fill=\"currentColor\" d=\"M352 320c-22.608 0-43.387 7.819-59.79 20.895l-102.486-64.054a96.55 96.55 0 0 0 0-41.683l102.486-64.054C308.613 184.181 329.392 192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.3 96.3 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Share<\/span><\/span><\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img decoding=\"async\" width=\"770\" height=\"578\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-1862958352_770x578_yellow.jpg\" alt=\"\" class=\"wp-image-108954\" style=\"border-radius:10px;box-shadow:var(--wp--preset--shadow--elevation-300)\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-1862958352_770x578_yellow.jpg 770w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-1862958352_770x578_yellow-300x225.jpg 300w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-1862958352_770x578_yellow-768x576.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading\">Client challenge<\/h2>\n\n\n\n<p>In a business as diverse as British Gas, managers operating at a \u2018leader of people\u2019 level are each accountable for the performance of between one and 300 people. Knowing that high Emotional Intelligence (EI) is one of the determining characteristics of the greatest leaders, and having successfully identified individuals across the business with high potential, Talogy was engaged by British Gas to promote succession into \u2018leader of leader\u2019 roles by maturing talent pool leadership capability using our expertise in Emotional Intelligence.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p>\u2018Leading through Emotional Intelligence\u2019 comprises a three-day module delivered by Talogy, plus follow-through EI coaching provided by British Gas. Bringing together leaders from British Gas\u2019 diverse businesses, the three-day module develops leaders\u2019 ability to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>foster a climate of active emotional engagement around them;<\/li>\n\n\n\n<li>create a culture that thrives on trust, openness and performance;<\/li>\n\n\n\n<li>develop effective levels of self-awareness, expression, resilience, self-regard and personal power;<\/li>\n\n\n\n<li>sustain high levels of energy and impact in such a fast-paced business without adverse impact on their health;<\/li>\n\n\n\n<li>avoid career-limiting derailing behavior and exercise greater choice in responses to emotions, conflict and stress and interactions that trigger defensiveness in themselves and others.<\/li>\n<\/ul>\n\n\n\n<p>British Gas is a Talogy Platform Partner: our Emotional Intelligence profile and Centrica Behaviors 360 are the diagnostics used to bring the real-world into the program. To promote the application of learning in the follow-through period, Talogy was asked by British Gas to train members of the leadership development and talent teams to interpret, feed back and coach using the Emotional Intelligence Profile.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Result<\/h2>\n\n\n\n<p>Neil Miles, Leadership Development Manager, described the results of working with Talogy as follows: \u201cI\u2019m getting a real sense of a step change from task-centric to people-centric leadership. It is clear that guys on the springboard journey are talking a different language: they\u2019re not just focusing on tasks any more; they communicate what it means to them, interpret why they feel the way they do and how that impacts their actions. The amount of \u2018check-ins\u2019 in the business is unbelievable! Our leaders are connecting with their teams on a very different level. When our leaders talk, they articulate a clear understanding of their own engagement on a day-to-day basis.<\/p>\n\n\n\n<p>The lights are turned on: leaders are more genuinely interested in their people and I notice how much [Leading Through Emotional Intelligence] has helped everyone from a health, well-being, relationship-building and management point of view. More leaders are now able to coach themselves through difficult personal and interpersonal territory. The result is that we and they can make some genuinely informed decisions about where their energy and future talents lie.\u201d<\/p>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center has-border-color has-primary-500-border-color has-white-color has-text-color has-link-color wp-elements-5e28eafc89407eff98af347f172525de is-layout-flex wp-container-core-columns-is-layout-0689879a wp-block-columns-is-layout-flex\" style=\"border-width:2px;border-radius:18px;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-470e7e12 wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<blockquote class=\"wp-block-quote talogy-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow is-style-large--1\">\n<p class=\"has-teal-500-color has-text-color has-link-color wp-elements-fd230432ec04ecfcddb9f54c4879dcd4\">Our leaders are <strong>connecting with their teams<\/strong> on a very different level. When our leaders talk, they articulate a <strong>clear understanding<\/strong> of their own engagement on a day-to-day basis.<\/p>\n\n\n\n<p class=\"talogy-quote_author has-white-color has-text-color has-link-color wp-elements-426ba3629602c0f0372c903851747dd3\" style=\"font-style:normal;font-weight:400\">Neil Miles<\/p>\n\n\n\n<p class=\"talogy-quote_author-title has-secondary-500-color has-text-color has-link-color wp-elements-790f9d652bcfffb7377259faf0b0d9f9\" style=\"font-style:normal;font-weight:400\">Leadership Development Manager<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-85518bf0 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-primary-500-color has-text-color has-link-color has-xxl-font-size wp-elements-3c428ba165352dd981c3a0ddcd49c1f7\" id=\"form\">Do you have a similar challenge? Talk to our experts.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-border-color has-primary-500-border-color has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:2px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b807a22d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script>\n\n<script data-ot-ignore>\n(function() {\n    function createHubSpotForm() {\n        if (window.hbspt && window.hbspt.forms) {\n            hbspt.forms.create({\n                region: \"eu1\",\n                portalId: \"24974645\",\n                formId: \"cae533e7-4bc4-4718-9484-10d52830550b\"\n            });\n        } else {\n            setTimeout(createHubSpotForm, 100);\n        }\n    }\n    createHubSpotForm();\n})();\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Improving leadership of top talent through EI Client: British Gas Client challenge In a business as diverse as British Gas, managers operating at a \u2018leader of people\u2019 level are each accountable for the performance of between one and 300 people. Knowing that high Emotional Intelligence (EI) is one of the determining characteristics of the greatest [&hellip;]<\/p>\n","protected":false},"featured_media":119017,"parent":0,"comment_status":"open","ping_status":"closed","template":"general-template","meta":{"wds_case_study_client_name":"British Gas","wds_case_study_alternate_title":"Improving leadership of top talent through EI","wds_case_study_client_logo":"https:\/\/talogy.com\/wp-content\/uploads\/2025\/09\/logo-British-Gas.svg","footnotes":""},"tags":[],"case_study_assessment_type":[813],"tax_category":[],"tax_industry":[495],"case_study_talent":[613,616,622,646],"class_list":["post-23422","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_assessment_type-emotional-intelligence-en-ae","tax_industry-energy-utility","case_study_talent-creating-resilient-adaptable-culture","case_study_talent-delivering-people-development-performance","case_study_talent-developing-leaders-today-tomorrow","case_study_talent-succession-planning-en-ae"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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