{"id":23418,"date":"2022-11-05T02:30:57","date_gmt":"2022-11-05T02:30:57","guid":{"rendered":"https:\/\/www.talogy.com\/case-study\/zoological-society-of-london\/"},"modified":"2025-11-25T22:02:05","modified_gmt":"2025-11-25T22:02:05","slug":"zoological-society-london-360-feedback-competency-framework","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/en-ae\/case-studies\/zoological-society-london-360-feedback-competency-framework\/","title":{"rendered":"Zoological Society of London"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b8cc06b1 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,255,255) 0%,rgb(186,249,244) 13%,rgb(232,195,255) 59%);padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6a165bb8 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/en-ae\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/en-ae\/case-studies\/\">Talogy client success stories<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Embedding a new competency framework<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-secondary-900-color has-text-color has-link-color has-xxxl-font-size wp-elements-804fc8020a4caf7c615faf123d8f9db1\" style=\"font-style:normal;font-weight:800\">Embedding a new competency framework<\/h1>\n\n\n\n<p class=\"has-secondary-900-color has-text-color has-link-color has-s-font-size wp-elements-084c7d47b24180f653e4893140039e33\" style=\"line-height:1.5\"><strong>Client:<\/strong> Zoological Society of London<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Connect with an expert<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group novashare-pattern has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><style>.ns-block-75b895bc-8eb5-4e3e-ab41-e4b257add047 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onClick='event.preventDefault();'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"-32 0 512 512\"><path fill=\"currentColor\" d=\"M352 320c-22.608 0-43.387 7.819-59.79 20.895l-102.486-64.054a96.55 96.55 0 0 0 0-41.683l102.486-64.054C308.613 184.181 329.392 192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.3 96.3 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Share<\/span><\/span><\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img decoding=\"async\" width=\"770\" height=\"578\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-984008166_770x578_purple.jpg\" alt=\"\" class=\"wp-image-108905\" style=\"border-radius:10px;box-shadow:var(--wp--preset--shadow--elevation-300)\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-984008166_770x578_purple.jpg 770w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-984008166_770x578_purple-300x225.jpg 300w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-984008166_770x578_purple-768x576.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<p>Founded in 1826, the Zoological Society of London (ZSL) is an international scientific, conservation and educational charity whose mission is to promote and achieve the worldwide conservation of animals and their habitats.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The challenge<\/h2>\n\n\n\n<p>In 2015 ZSL launched their new competency framework \u2013 capturing and communicating for the first time a common understanding of what \u2018excellent\u2019 behaviour looks like at ZSL, linked to organisational values. The framework forms the foundation for the management, support and recognition of individual performance and, in time, will inform a redesigned appraisal \/ personal development review scheme, recruitment processes and a performance management system.<\/p>\n\n\n\n<p>ZSL leaders play a vital role in encouraging ZSL staff to deliver these competencies through role-modelling the framework. Therefore, alongside the framework\u2019s launch, ZSL wanted to give directors and senior managers an insight into how they are perceived as delivering these behaviours by their team colleagues, peers and own managers; with support to enable individuals and the director team to play to their strengths and improve in any areas where needed.<\/p>\n\n\n\n<p>Having worked very effectively with us previously, ZSL\u2019s head of training and OD was keen to work in partnership with us to design and support the delivery of this important part of the project to launch the new framework.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The solution<\/h2>\n\n\n\n<p>We created a 360\u00b0 feedback questionnaire, built directly around the behaviours of the new ZSL competency framework, an individual report summarising a wealth of quantitative and qualitative data and group reports that have enabled ZSL to identify common areas of strength and development needs.<\/p>\n\n\n\n<p>For just about all of the population of directors and senior managers this was their first experience of 360\u00b0 feedback, so communication of its purpose, details of how the process would work and the opportunity to ask questions and address any concerns was especially important. For this reason, the competency framework and the 360\u00b0 project were jointly launched by ZSL HR colleagues and our consultants at a senior staff away-day and followed up by any-time access to a webinar and 1-1 support for all those who were participating in the 360\u00b0 exercise.<\/p>\n\n\n\n<p>The success of any 360\u00b0 project depends largely on the way that individuals are supported and challenged to understand and apply the learning from others\u2019 feedback. A consultant facilitated the 360\u00b0 feedback sessions for the director general and the members of his director team, and briefed the director team to do the same with their direct reports.<\/p>\n\n\n\n<p>Due to the success of the first 360\u00b0 exercise, we were asked to design a second version of the questionnaire for the next level of management within ZSL. These managers had offered 360\u00b0 feedback to their senior colleagues and were very keen to have the same opportunity extended to them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The results<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>100% agreed or strongly agreed that their review meeting was supportive and 80% stated that they received balanced feedback on strengths and development areas.<\/li>\n\n\n\n<li>50 directors and senior managers received 360\u00b0 feedback against the new ZSL behaviours.<\/li>\n\n\n\n<li>80% have acted on the feedback that they have received.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group alignwide has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-85518bf0 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-primary-500-color has-text-color has-link-color has-xxl-font-size wp-elements-3c428ba165352dd981c3a0ddcd49c1f7\" id=\"form\">Do you have a similar challenge? Talk to our experts.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-border-color has-primary-500-border-color has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:2px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b807a22d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script>\n\n<script data-ot-ignore>\n(function() {\n    function createHubSpotForm() {\n        if (window.hbspt && window.hbspt.forms) {\n            hbspt.forms.create({\n                region: \"eu1\",\n                portalId: \"24974645\",\n                formId: \"cae533e7-4bc4-4718-9484-10d52830550b\"\n            });\n        } else {\n            setTimeout(createHubSpotForm, 100);\n        }\n    }\n    createHubSpotForm();\n})();\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Embedding a new competency framework Client: Zoological Society of London Founded in 1826, the Zoological Society of London (ZSL) is an international scientific, conservation and educational charity whose mission is to promote and achieve the worldwide conservation of animals and their habitats. The challenge In 2015 ZSL launched their new competency framework \u2013 capturing and [&hellip;]<\/p>\n","protected":false},"featured_media":118835,"parent":0,"comment_status":"open","ping_status":"closed","template":"general-template","meta":{"wds_case_study_client_name":"The Zoological Society of London","wds_case_study_alternate_title":"Embedding a new competency framework","wds_case_study_client_logo":"https:\/\/talogy.com\/wp-content\/uploads\/2025\/09\/logo-Zoological-Society-of-London.svg","footnotes":""},"tags":[],"case_study_assessment_type":[801,821],"tax_category":[],"tax_industry":[185],"case_study_talent":[622],"class_list":["post-23418","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_assessment_type-360s-en-ae","case_study_assessment_type-leadership-en-ae","tax_industry-public-sector-en-ae","case_study_talent-developing-leaders-today-tomorrow"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ZSL successfully launches new competency framework - Talogy<\/title>\n<meta name=\"description\" content=\"The Zoological Society of London successfully embedded their new competency framework with 360\u00b0 feedback. 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