{"id":23415,"date":"2022-11-05T08:00:51","date_gmt":"2022-11-05T08:00:51","guid":{"rendered":"https:\/\/www.talogy.com\/case-study\/top-childrens-hospital-changes-its-culture\/"},"modified":"2025-11-16T23:32:39","modified_gmt":"2025-11-16T23:32:39","slug":"childrens-hospital-culture-change","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/en-ae\/case-studies\/childrens-hospital-culture-change\/","title":{"rendered":"Top children\u2019s hospital changes its culture"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b8cc06b1 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(186,249,244) 18%,rgb(211,251,164) 59%);padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6a165bb8 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/en-ae\/\">Home<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/en-ae\/case-studies\/\">Talogy client success stories<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Top children\u2019s hospital changes its culture while improving key HR metrics<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-secondary-900-color has-text-color has-link-color has-xxxl-font-size wp-elements-142df65d0a4115c53e80f9e3d3ffb477\" style=\"font-style:normal;font-weight:800\">Top children\u2019s hospital changes its culture while improving key HR metrics<\/h1>\n\n\n\n<p class=\"has-secondary-800-color has-text-color has-link-color has-s-font-size wp-elements-63cc005be216bb5e50b1e15dee776c40\" style=\"line-height:1.5\">Top children\u2019s hospital changes its culture<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Connect with an expert<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group novashare-pattern has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><style>.ns-block-3e89502e-183d-4c90-8892-e9405697d07a .ns-button{--ns-btn-color:#A335FF}.ns-block-3e89502e-183d-4c90-8892-e9405697d07a .ns-button:hover{--ns-btn-color:#fff}body .ns-block-3e89502e-183d-4c90-8892-e9405697d07a 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"-32 0 512 512\"><path fill=\"currentColor\" d=\"M352 320c-22.608 0-43.387 7.819-59.79 20.895l-102.486-64.054a96.55 96.55 0 0 0 0-41.683l102.486-64.054C308.613 184.181 329.392 192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.3 96.3 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Share<\/span><\/span><\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img decoding=\"async\" width=\"770\" height=\"578\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-1394363006_770x578_teal.jpg\" alt=\"\" class=\"wp-image-108837\" style=\"border-radius:10px;box-shadow:var(--wp--preset--shadow--elevation-300)\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-1394363006_770x578_teal.jpg 770w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-1394363006_770x578_teal-300x225.jpg 300w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/iStock-1394363006_770x578_teal-768x576.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading\">Solution<\/h2>\n\n\n\n<p><strong>A Deliberate Approach to Culture Change<\/strong><br>The work environment or patient experience didn\u2019t match senior leadership\u2019s vision. Surveys showed that staff didn\u2019t feel the organisation was serious enough about patient safety and the patient experience. Staff turnover and time to fill open positions were high and patient satisfaction scores were below average. The hospital undertook a five year, comprehensive cultural intervention.<\/p>\n\n\n\n<p>The hospital recognised that \u201cprogrammes\u201d and long term culture change are two different things. The former promises quick results, the latter is about long term process and behavioural changes that result in a slow and steady shift in thought and practice. This shift is manifested in everyday decisions, including how they look at talent. Organisations that hire a candidate out of desperation to fill an open position, or keep a technically proficient employee who is not patient-focused or adaptable, are making conscious decisions that shape their culture.<\/p>\n\n\n\n<p><strong>Human Resources Plays a Critical Role<\/strong><br>First, this hospital made culture change part of their strategic plan. Then it looked to its talent strategies. No department has a greater influence on culture than Human Resources. The staff\u2019s attitude toward safety, change, and the ability to remain steadfastly focused on the patient and family experience starts with the ability to attract, select, train, and retain the right people.<\/p>\n\n\n\n<p>Every hiring or promotion decision has an impact on organisational culture, so the goal is to link selection with the desired cultural improvements. Human Resources worked with department leaders to link all jobs to the mission at the beginning of the recruitment process. This link is then maintained during orientation, on-boarding, performance management, and development. Success also required a more deliberate and objective approach to selection decisions.<\/p>\n\n\n\n<p><strong>The New Selection System<\/strong><br><strong>Step 1<\/strong> was the development of an organisation-wide, comprehensive behavioural competency model. In 12 weeks, Talogy and the client identified a concise model of the behaviours, at every level of the organisation, that supports the cultural vision. These competencies now form the foundation of the selection, performance management, and development of all employees from service workers, to managers, allied health and nursing, to senior leadership.<\/p>\n\n\n\n<p><strong>Step 2<\/strong> was implementing the interview solutions program where hiring managers take a serious role in building their teams, and use of proven, healthcare-specific online behavioural assessments including Talogy&#8217;s healthcare solution, and Talogy&#8217;s leadership solution. These add objectivity to evaluating behavioural skills and identify candidates who will exhibit the behaviours that support the culture.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Results<\/h2>\n\n\n\n<p>During this five year period, the hospital achieved Magnet status. Patient satisfaction ranking has improved by 16 percentile points. The hospital is rated in the top 10 in the nation and surveys show substantial improvements in staff attitudes about the organisation\u2019s commitment to patient safety and to engaging them in quality, safety, and patient experience improvement initiatives.<\/p>\n\n\n\n<p>The new selection system reduced overall turnover by 59% and one-year turnover by 53% while reducing time to fill by 44%. These HR metrics have an impact on bottom line performance and are reflective of a culture that attracts and retains top talent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>Healthcare organisations often struggle with culture change because they are unclear on what it means and how it links to their overall goals. Culture is not a \u201cprogramme,\u201d but the correct way to perceive, think, and feel in relation to problems. Culture manifests itself in the collective behaviours of the workforce. This sounds simple enough in theory but adhering to this principle in the face of tradition and short term pressures is a challenge. Forward thinking senior leaders understand the impact of culture on outcomes and bottom line performance. The most successful organisations understand that talent strategies play a critical role in success and take a structured, deliberate approach to building the workforce capable of creating the culture they seek.<\/p>\n\n\n\n<div class=\"wp-block-group alignwide has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-85518bf0 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-primary-500-color has-text-color has-link-color has-xxl-font-size wp-elements-3c428ba165352dd981c3a0ddcd49c1f7\" id=\"form\">Do you have a similar challenge? Talk to our experts.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-border-color has-primary-500-border-color has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:2px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b807a22d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script>\n\n<script data-ot-ignore>\n(function() {\n    function createHubSpotForm() {\n        if (window.hbspt && window.hbspt.forms) {\n            hbspt.forms.create({\n                region: \"eu1\",\n                portalId: \"24974645\",\n                formId: \"cae533e7-4bc4-4718-9484-10d52830550b\"\n            });\n        } else {\n            setTimeout(createHubSpotForm, 100);\n        }\n    }\n    createHubSpotForm();\n})();\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Top children\u2019s hospital changes its culture while improving key HR metrics Top children\u2019s hospital changes its culture Solution A Deliberate Approach to Culture ChangeThe work environment or patient experience didn\u2019t match senior leadership\u2019s vision. Surveys showed that staff didn\u2019t feel the organisation was serious enough about patient safety and the patient experience. Staff turnover and [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"comment_status":"open","ping_status":"closed","template":"general-template","meta":{"wds_case_study_client_name":"","wds_case_study_alternate_title":"Top children\u2019s hospital changes its culture while improving key HR metrics","wds_case_study_client_logo":"","footnotes":""},"tags":[],"case_study_assessment_type":[821,823],"tax_category":[],"tax_industry":[498],"case_study_talent":[600,607,631],"class_list":["post-23415","case_study","type-case_study","status-publish","hentry","case_study_assessment_type-leadership-en-ae","case_study_assessment_type-modular-system-solutions-en-ae","tax_industry-healthcare-en-ae","case_study_talent-assessing-selection-en-ae","case_study_talent-building-right-foundations-fundamentals","case_study_talent-hiring-culture-fit-retention"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top children&#039;s hospital changes their culture - 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