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Greg Kedenburg

  • 5 essential competencies to assess when hiring customer service reps

    Customer service is one of the most frequently espoused values in today’s corporate landscape, and for good reason. There are very few organisations that do not interact with the…

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  • What is motivational fit and is it really important in recruitment?

    This article on the impact of recruitment for motivational fit was originally published in May 2015. All relevant statistics and content have been updated as of July 2021. There…

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  • The culture checklist: Do you work in a good organisational culture?

    The word ‘culture’ is tossed around so frequently in workplaces that it’s developed countless definitions, interpretations, and stigmas. Some view it as an unnecessary endeavour (“A paycheck should be…

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