{"id":46696,"date":"2022-03-16T12:06:35","date_gmt":"2022-03-16T12:06:35","guid":{"rendered":"https:\/\/www.talogy.com\/?post_type=case_study&#038;p=46696"},"modified":"2025-11-29T23:26:03","modified_gmt":"2025-11-29T23:26:03","slug":"first-direct","status":"publish","type":"case_study","link":"https:\/\/talogy.com\/de\/fallstudien\/first-direct\/","title":{"rendered":"first direct"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull hero-variation-four has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b8cc06b1 wp-block-group-is-layout-constrained\" style=\"background:linear-gradient(135deg,rgb(255,255,255) 0%,rgb(255,242,178) 23%,rgb(232,195,255) 48%,rgb(186,249,244) 100%);padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6a165bb8 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/talogy.com\/de\/\">Startseite<\/a><\/span> \/ <span><a href=\"https:\/\/talogy.com\/de\/fallstudien\/\">Erfolgsgeschichten von Talogy-Kunden<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Entwicklung von Spitzenteams, um den Wandel zu erm\u00f6glichen<\/strong><\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading has-secondary-900-color has-text-color has-link-color has-xxxl-font-size wp-elements-1bbc242fda0984be161a4ef5b2cc8af6\" style=\"font-style:normal;font-weight:800\">Entwicklung von Spitzenteams, um den Wandel zu erm\u00f6glichen<\/h1>\n\n\n\n<p class=\"has-secondary-900-color has-text-color has-link-color has-s-font-size wp-elements-bcc1e645cfc3156205b97b6b4a4a2eb0\" style=\"line-height:1.5\"><strong>Kunde:<\/strong> first direct<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Kontaktieren Sie einen Experten<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group novashare-pattern has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><style>.ns-block-07757b0f-c40b-4179-812e-5228965b010e .ns-button{--ns-btn-color:#A335FF}.ns-block-07757b0f-c40b-4179-812e-5228965b010e .ns-button:hover{--ns-btn-color:#fff}body .ns-block-07757b0f-c40b-4179-812e-5228965b010e a.ns-button:hover .ns-button-wrapper>span{box-shadow:none !important;filter:brightness(1) !important}.ns-block-07757b0f-c40b-4179-812e-5228965b010e .ns-button-icon *,.ns-block-07757b0f-c40b-4179-812e-5228965b010e .ns-button-label span{color:#fff}.ns-block-07757b0f-c40b-4179-812e-5228965b010e .ns-button:hover .ns-button-icon *,.ns-block-07757b0f-c40b-4179-812e-5228965b010e .ns-button:hover .ns-button-label span{color:#A335FF}<\/style><div class='ns-buttons ns-block-07757b0f-c40b-4179-812e-5228965b010e ns-no-print'><div class='ns-buttons-wrapper'><a href='' aria-label='Share on LinkedIn' target='_blank' class='ns-button linkedin' rel='nofollow'><span class='ns-button-wrapper ns-button-block'><span class='ns-button-icon ns-button-block'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"-32 0 512 512\"><path fill=\"currentColor\" d=\"M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3M447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 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0-43.387 7.819-59.79 20.895l-102.486-64.054a96.55 96.55 0 0 0 0-41.683l102.486-64.054C308.613 184.181 329.392 192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.3 96.3 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96\"\/><\/svg><\/span><span class='ns-button-label ns-button-block ns-hide'><span class='ns-button-label-wrapper'>Share<\/span><\/span><\/span><\/a><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img decoding=\"async\" width=\"770\" height=\"578\" src=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-woman-gold-glasses.jpg\" alt=\"woman wearing gold glasses\" class=\"wp-image-104487\" style=\"border-radius:10px;box-shadow:var(--wp--preset--shadow--elevation-300)\" srcset=\"https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-woman-gold-glasses.jpg 770w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-woman-gold-glasses-300x225.jpg 300w, https:\/\/talogy.com\/wp-content\/uploads\/2025\/04\/hero-v4-yellow-background-woman-gold-glasses-768x576.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading\">Die Herausforderung<\/h2>\n\n\n\n<p>first direct ist weithin als die beste Bank f\u00fcr Kundenservice anerkannt und f\u00fchrt die Rangliste der Customer and Markets Authority f\u00fcr Kundenservice 2018 an. Infolgedessen befindet sich das Unternehmen in einer Phase des Wachstums und des Wandels, in der es in nicht-traditionelle M\u00e4rkte expandiert und seine digitalen F\u00e4higkeiten ausbaut.<\/p>\n\n\n\n<p>Als man sich an Talogy wandte, hatte man ein neu gebildetes F\u00fchrungsteam, das schnell neue und effektive Wege der F\u00fchrung und Zusammenarbeit finden musste. F\u00fcr first direct war es von entscheidender Bedeutung, alle Mitarbeiter:innen auf dem Weg des Wandels mitzunehmen, und der Einsatz von emotionaler Intelligenz (EI) wurde als entscheidend f\u00fcr den Erfolg angesehen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Die L\u00f6sung<\/h2>\n\n\n\n<p>Wir haben ein ma\u00dfgeschneidertes Teamentwicklungsprogramm entwickelt, das Diagnostik, Einzelcoaching und moderierte Workshops umfasst. Das Talogy-Profil f\u00fcr emotionale Intelligenz und der Indikator f\u00fcr das F\u00fchrungsklima wurden verwendet, um die F\u00fchrungskr\u00e4fte in die Lage zu versetzen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ihre emotionale Intelligenz zu entwickeln, um ihre Teams zu engagieren und erfolgreich durch den Wandel zu f\u00fchren<\/li>\n\n\n\n<li>Kooperativ und effektiv im Team zu arbeiten<\/li>\n\n\n\n<li>Sich gegenseitig und ihre Teams zu H\u00f6chstleistungen anzuspornen<\/li>\n\n\n\n<li>Als positive Agitatoren zu fungieren, indem sie eine wachstumsorientierte Denkweise annehmen und f\u00f6rdern<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Die Ergebnisse<\/h2>\n\n\n\n<p>Das F\u00fchrungsteam erlebte eine Verbesserung der Beziehungen und eine ges\u00fcndere Arbeitsweise, insbesondere im Umgang mit herausfordernden Situationen wie Unklarheiten, Spannungen zwischen Priorit\u00e4ten und Konflikten. Neben den reibungsloseren Abl\u00e4ufen haben das gesteigerte Selbstbewusstsein und das verbesserte Management dazu gef\u00fchrt, dass die F\u00fchrungsgruppe und ihre Teams durchweg bessere Ergebnisse erzielt haben.<\/p>\n\n\n\n<p>Dar\u00fcber hinaus sind die Teilnehmer:innen des Entwicklungsprogramms zu Bef\u00fcrwortern des organisatorischen Wandels geworden. Das Unternehmen \u00fcbertrifft alle seine Wachstumsziele und ist auf dem besten Weg, seine digitale Strategie zu verwirklichen. Die Konzepte der emotionalen Intelligenz werden kaskadenf\u00f6rmig weitergegeben, um die Bedeutung der emotionalen Intelligenz im Unternehmen vollst\u00e4ndig zu verankern.<\/p>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center has-border-color has-primary-500-border-color has-white-color has-text-color has-link-color wp-elements-547c4ad3557e1c5c69a38f26030a7c22 is-layout-flex wp-container-core-columns-is-layout-0689879a wp-block-columns-is-layout-flex\" style=\"border-width:2px;border-radius:18px;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-470e7e12 wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<blockquote class=\"wp-block-quote talogy-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow is-style-large--1\">\n<p class=\"has-teal-500-color has-text-color has-link-color wp-elements-9f4932f956fb17b9fab4072eae6b4edb\">Talogy schuf ein <strong>sicheres Umfeld<\/strong>, in dem wir aktuelle Arbeitsweisen erkunden konnten. Wir wurden <strong>dazu angehalten<\/strong>, <strong>uns selbst und einander herauszufordern<\/strong>, um die <strong>Zusammenarbeit und Effektivit\u00e4t des Teams zu verbessern<\/strong>. So konnten wir auf sehr reale und greifbare Weise <strong>vorankommen<\/strong>.<\/p>\n\n\n\n<p class=\"talogy-quote_author has-white-color has-text-color has-link-color wp-elements-2fe327b3e80d4c59676882b1febc6273\" style=\"font-style:normal;font-weight:400\">Rachel McNee<\/p>\n\n\n\n<p class=\"talogy-quote_author-title has-secondary-500-color has-text-color has-link-color wp-elements-1d2936fdd5697050de42e9a3d70dd0ed\" style=\"font-style:normal;font-weight:400\">Head of HR, first direct<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-85518bf0 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-primary-500-color has-text-color has-link-color has-xxl-font-size wp-elements-a390225ae7df38fa1b26b9f8a5f261c3\" id=\"form\">Stehen Sie vor einer \u00e4hnlichen Herausforderung? Sprechen Sie mit unseren Experten.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-border-color has-primary-500-border-color has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:2px;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b807a22d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<script data-ot-ignore type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script>\n\n<script data-ot-ignore>\n(function() {\n    function createHubSpotForm() {\n        if (window.hbspt && window.hbspt.forms) {\n            hbspt.forms.create({\n                region: \"eu1\",\n                portalId: \"24974645\",\n                formId: \"5052dff2-3682-49ac-97d1-854520ffe71a\"\n            });\n        } else {\n            setTimeout(createHubSpotForm, 100);\n        }\n    }\n    createHubSpotForm();\n})();\n<\/script>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Entwicklung von Spitzenteams, um den Wandel zu erm\u00f6glichen Kunde: first direct Die Herausforderung first direct ist weithin als die beste Bank f\u00fcr Kundenservice anerkannt und f\u00fchrt die Rangliste der Customer and Markets Authority f\u00fcr Kundenservice 2018 an. Infolgedessen befindet sich das Unternehmen in einer Phase des Wachstums und des Wandels, in der es in nicht-traditionelle [&hellip;]<\/p>\n","protected":false},"featured_media":119414,"parent":0,"comment_status":"open","ping_status":"closed","template":"general-template","meta":{"wds_case_study_client_name":"first direct","wds_case_study_alternate_title":"Entwicklung von Spitzenteams, um den Wandel zu erm\u00f6glichen","wds_case_study_client_logo":"https:\/\/talogy.com\/wp-content\/uploads\/2025\/09\/logo-First-Direct.svg","footnotes":""},"tags":[],"case_study_assessment_type":[947,951,955],"tax_category":[],"tax_industry":[566],"case_study_talent":[755,757,758],"class_list":["post-46696","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_assessment_type-assessment-development-center","case_study_assessment_type-emotionale-intelligenz","case_study_assessment_type-fuhrung","tax_industry-finanz-versicherungsbranche","case_study_talent-aufbau-resilienten-anpassungsfahigen-unternehmenskultur","case_study_talent-entwicklung-zukunftsfahiger-arbeitskrafte","case_study_talent-fuhrungskrafteentwicklung-gegenwart-zukunft"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>first direct steigert die Wirksamkeit seiner F\u00fchrungskr\u00e4fte \u2013 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